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April 2024 by Kristin Whatley
I came into the Napa location store with a friend so she could pay her bill. While we were in there the lady helping us whose name is Lendy informed her that a coupon for a Samsung tablet could be obtained for only $38. My friend wasn't interested but Lendy was able to apply the coupon to my account and I gladly accepted the offer. Lendy our clerk was very knowledgeable and kind and in my opinion had great customer service ?
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November 2023 by rusty s.
Email that a good time service for your phone nobody no better this T-Mobile he got nice phones for fairly decent prices but their services pretty good so if you want to try to find a good deal go to T-Mobile just one at the building plaza and there's another one Cincinnati cross from Marshalls give it a try
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October 2023 by Nita Smith
Helpful employees
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July 2023 by ismael Martinez
Very friendly
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July 2023 by Dollie Hyatt
This place was nice, and the gentlemen who helped me was patient and helpful. This is a good location!
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July 2022 by evaristo merino sanchez
It's a good store, they serve very well
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July 2022 by Eswin Ignacio Monzón Rauda
Bad experience
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July 2022 by Dee M.
MetroPCS has become a garbage dumpster in recent years, not sure if T-Mobile is the cause or the lack of quality employees across the board. I've been a customer of Metro for almost 20yrs since back when people made fun of u for having Metro & coverage was spotty at best. I gave a friend a ride to this location yesterday 6/23/22 to start service & buy a phone, I've lost count of how many customers Metro has now that are people I personally referred to them- you're welcome... While there I needed to speak with them since it seems Metro has no problem taking my payments & shutting me off if I'm a minute late on that payment but they seem to have a serious problem with providing me with the service I pay for. I'm without service about half the time but paying for full time-I'm not too elated about that. Add to that a few months back I was over charged $50-$70 a month for several months that they never credited my acct or attempted to make right in any way, just pocketed several hundred dollars of mine & started providing half a** service at full price. There was 3 employees, 2 gals & a guy so naturally I get stuck with the gal who's got a subtle yet present attitude. She says my service is suspended that's why I had no service. I explained this wasn't just happening right now- today & showed her about 15 screen shots of times my service was out in the last month for no reason. I also pointed out when I walked in I was on my phone finishing up a phone call, I had requested a 3 day extension a few hours earlier so I could speak with them before paying my bill. She suggests a network reset on my phone- ok, she's the one who SHOULD know what she's doing. Gives my phone back & while I'm waiting for my friend to finish up I realize I've got no service. I tell her, she says it's cuz my bill's due I remind her I'm only 6hrs into my 3 day extension, I brought my phone in working so she needed to get it back in the condition she received it in.. She calls the service line says, "the customer got a 3 day extension this morning, it was working & now it's not."... She conveniently left out the part where it was fine until she reset it. Had she told me resetting the network would somehow void my 3 day extension, I'd have waited but she didn't. That's the kind of customer service I suppose one might receive from AT&T or Verizon, etc. I went to sit with my friend after 10mins of just standing there not acknowledged at all. I think she thought I couldn't hear her from where I was & she asks them unrelated particulars about my acct..never relayed it to me so I assume she was just nosy..not professional. While sitting with my friend while he was sending texts to people with his new number, I told him that it was funny how she didn't mention to the support people that she reset my phone & if it took much longer I was going call them myself, she wasn't getting much accomplished in the 15mins she had been on the phone with them already. A few seconds later she says, "I don't know why it's not working cuz I did the reset on the phone not in our computer system. So u can call customer service line yourself to see if u can get it fixed cuz I don't know." I agreed & said, "It's clear u don't know what ur doing, if u did I wouldn't have walked in here with a working active phone & leaving with a useless paper weight. I'm leaving worse off than I was when I arrived, how can u still be snarky when u killed my phone 6hrs into my 3 day extension, didn't tell the support people u screwed up my extension when u reset my phone & acted like I never said ur the 4th attempt I've made to get my acct credited or a refund of several months of over charges. I'll call them & with zero effort do a better job at ur job then u."As she raised her nose as far as possible into the air, said ok & went to stare at her
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June 2022 by cali edge
Metro store isTrash, You know what's funny the store is a phone company, and they don't even have a phone Number lol
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December 2021 by jasmine wilson
Everytime I come in here it's usually a waste of time. Not only does metro suck as a business their service is absolutely trash. I will probably switch to Verizon at this point.
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October 2021 by Mel
good t-mobile
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July 2021 by Daniel James Rugg (Professor)
The staff is top-notch all the way.
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February 2021 by Daniel James Rugg
The staff is top-notch all the way.
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June 2020 by Adrian Roman
Lendy was great, she help as alot friendly and food customer service. Great employee.
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June 2020 by Jean Wade
waited 30 min.then was told to go online
