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July 2024 by Holly J.
Asked to lose 30 lbs due to obesity Dr Ross had me get an ekg before starting medication to lose wt. after having ekg and blood work called office to see about medication told via office staff He Said they don't order wt loss medication so why the ekg and blood work? My heart was fine. SO DONT TRUST what they say they will do. Poor quality of care.
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July 2024 by Michael H.
Anne and the office was not helpful in getting back to me about getting my prescription filled. This office use to be good, but not anymore.
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November 2023 by Trick76 Deep
I had doctor Dermody many years ago when I was a child. So I thought my mother would be in good hands…I was wrong! Horrible experience and completely neglected my mothers needs. Won’t be back.
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September 2023 by Jani P.
The Office staff is rude & uncaring. They could care less about their patients. It was pulling teeth to get an appointment & I had to have the insurance call them to tell them they had the wrong information. The basically told me I was a liar when I asked to email past health records. Who makes a appointment for 10 years of health records. Are they aware that would take hours to go through? Why can't things be emailed so the doctor can review? It's all about money . Plus, I tried to tell them that my dad can't walk nor remember anything due to his dementia. They hung up on me . No they don't care ! It's NOT about customer or patient care . They need to fire the office staff & get caring people on there !!
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August 2023 by Jeremy Phillips
Lost insurance and was moving out of state. Called to simply get my blood pressure medication filled until I could through the move and find a dr in my new town. I was told no. Guess they’d rather patients not be on their medications for high blood pressure and hope nothing happens to them.
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August 2023 by Marisa Licata
I went in today for an appointment I had scheduled over a month ago. They had no record of the appointment. I really needed to see dr by end of July to benefit from 600 bonus hsa from work. They could not have cared less. I had a whole conversation when making the appointment . Whatever they don’t care.
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May 2023 by M S.
One would think that if your doctor saw a mass in one of your scans, they would tell you (you know, just do the bare minimum). This was not the case with Dr. Dermody. He neglected to inform my step dad over a YEAR AGO that he had a mass. And now it turns out it's cancer. So we can put this in the EPIC fail column. Why on earth would you (1.) not say something, (2.) figure out what it is, or better yet, (3.) refer the patient to someone who can help if you have no interest in doing so?When did doctors stop being doctors?
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December 2022 by Jeannie W.
Omg where to begin?! If you decide to go, make sure you know the website and phone number of CMS!! Zero follow through - so you might as well just go to the Queen...which is where You will end up- and WHEN you call to tell them you are on the way there---THEN they might answer the 60 calls you have made to their office!!!! Then they try to lie to you about the fact that "we don't know what time the RX's are sent out by our system" (after they were told that their patient was on the way to hospital due to lack of response by their doctor.... They NEVER send out timely statements for patient contributions- basically told me "ya, you have to call to figure out what you owe and pay it". Essentially- they lack much of the required processes and protocols needed in their field. I currently have a few cases with CMS in development as they saw my whole family. I could go on....I cannot tell if the doctors are any good- but their staff and front ARE part of their overall treatment to patients- they get an F- from this patient and family.
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December 2022 by Barbara Foye
Have seen Dr. Dermody for decades...Best doc around!
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April 2022 by steve s.
I went in as a new patient. Had a horrible meeting with PA Bell and never met the doctor. He was dismissive and made snap judgments about me that were not fair. I left feeling bullied. I thought about it and wrote a letter to both the doctor and Bell explaining why I was leaving and hoped they could learn from the experience. I did end up finding a fine doctor in Sonoma. I later got a call to make an appointment. I told them I had left and had written a letter explaining why. "Oh, we don't really use letters." WTF? Now, over a month later I get another call for me to make an appointment. I explained what had happened and asked to speak to the doctor directly. I was told he wouldn't do that and I could make an appointment. Fat chance! I just asked them to take my number and the Dermody could call me if he wants. This is a very small town and now I have a very big mouth. I was trying to be tactful and say that we're not a good fit but I think there is something basically wrong with this office.
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February 2022 by Matt R.
The office staff was rude as a new patient - I took my business elsewhere - cannot speak to the Dr medical care. I hope he sees this.
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January 2022 by Nici C.
I can't recommend this doctors office. They don't think an appointment is necessary when you faint and have to get stitches but won't refill your birth control without an appointment. Even though you've been waiting a week for them to do and they can't even give you a month refill while you wait for an appointment to be available. Just absolutely aggravating to work with them.
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November 2021 by Tambo T.
This place, the receptionist and their policy is an absolute joke. I wait at least 15- 20 minutes every time I come here. Today I had a 5 pm appt with Eric Bell to review my new meds for hypertension and blood pressure that he prescribed. I called at 455 sharp to let them know I was going to be a little late like 3 minutes. The receptionist said that I would have to reschedule. Really? Reschedule for being a few minutes late when I wait for them all the time. On top of it, he never called to see how I was doing with the new meds. Then, it gets better- I have been trying to get my annual mammogram. Queen of the valley has called them 5 times and they have not sent it. I Finally had to email the request to Queen of the Valley directly. Apparently the Dad was a good MD back in the day- now it's his son Patrick, an NP Eric Bell and a full staff of administrative assistants that do absolutely nothing to help. I GIVE UP! DON'T WASTE YOUR TIME HERE. TRUST ME YOU WILL REGRET IT!! To Dr Dermody , Eric Bell and staff - you should all be ashamed!
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November 2021 by Kate Healy
Had a GREAT experience today at Dr. Dermody‘s office. Don’t know what all the brouhaha is about the front office staff, they were extremely helpful and kind, even got me kindly slotted in for a same day appt due to high blood pressure even though I was a new patient. I think people forget there are real human beings behind the telephone staff and I’m sure they had strict Covid protocols in place. The front office staff was great! The tech who took my vitals was great. Was seen by Eric, a Physician Assistant. He took his time w me going over my extensive medical history meticulously and was extremely kind even though I was the last appt of the day at 5:30 PM on a Friday and I’m sure he wanted to get home. We worked out a comprehensive plan to deal with my high blood pressure and other issues. I couldn’t recommend this office and their staff etc. more and look forward to working with them in the future. Kate Healy Bowerman
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September 2021 by Sienna
I switched from Kaiser to Cigna and am pleased with the professionals at this office, less so with the staff. The professionals are helpful and kind and attentive. I have seen Anne Bonner, the nurse practitioner, who is wonderful, but the front desk personnel at this office are as rude as can be. There’s a very nice lady whose name I have not gotten (she is helpful and kind), and then there’s Chelsea. In my time under this doctor’s care, I have had two separate what I felt were very rude conversations with Chelsea. My last one was this morning, inquiring about the possibility of a phone appointment in place of an in person one… she was less than friendly in explaining that that’s “not how their office works” and had no inclination to help me find the resources I sought.
