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March 2024 by Gillian Gallagher
Had a fast and easy tax season because of Lavonne. She was patient with my questions and punctual, ensuring my taxes were done on time and helpful at every step of the way. Couldn't have asked for better service. Highly recommend
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January 2024 by Strongarm
Quick and easy. Very professional staff knowledgeable about all things taxs
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May 2023 by Bella D.
Been here twice for taxes and I couldn't have been happier with my service from Nicalette! The only issue I ever had here was a bit of a waiting period but I'm hardly ever in a rush. I look forward to coming here with complete confidence in the future.
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May 2023 by angele m.
My tax preparer got me all the tax savings I had coming. She was fast and efficient. Her laugh and contagious smile small talk and conversation made it not such a grueling process. I came out golden finally I did not owe. FTB did intercept my return I had no idea why! It's hard to get a hold of them but she will help me. Thank you for your hard work and dedication. She really knows all the savings and credits!!
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April 2023 by Trace Denna
I just had a question and whoever answered the phone was not help full at all and was trying to tell me that mid question that she couldn’t help me… do not recommend this location.
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April 2023 by Lisa D.
Donald Jordan never showed or called to say he had decided NOT to come to work and simply no showed for our tax appt! When the receptionist called him several times he finally called back and said he had decided to not come in. Thankfully a very nice woman who sits behind the receptionist said she had time and she was awesome!!! Jordan can just stay home permanently!!!
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April 2023 by Asif Chishti
I live in Napa CA.I love how their system works. Its easy quick and convenient plus you get to met wonderful people like Mirtha Miranda who really help me right away with my Taxes and documents. Mirtha Miranda goes above and beyond to help you or anyone with her expertise and knowledge. Thank you and we appreciate you.
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April 2023 by Asif Chishti (Limitless Fitness)
I live in Napa CA.I love how their system works. Its easy quick and convenient plus you get to met wonderful people like Mirtha Miranda who really help me right away with my Taxes and documents. Mirtha Miranda goes above and beyond to help you or anyone with her expertise and knowledge. Thank you and we appreciate you.
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March 2023 by Kelly H.
Why did I not see the previous reviews? Never thought to check, had taxes done with H&R (SF and Napa) for over a decade. Today's visit completely made me change my mind to go where they realize customer service is necessary when someone pays for your service! This office has a front desk person who is completely void of customer service and does her coworkers a disservice as well. No apology for an appointment where the wait was 40 minutes, a check for payment that was declined (her computer froze) and comment made "check your bank for funds". Returned after checking with bank where I was told "there should have been no reason for decline, funds are in the account". Paid cash and front desk computer froze again (front desk person exclaimed to a coworker "my computer froze again"). H & R Block please train your front desk person at this location about "Customer Service"! No doubt your entire staff could benefit!
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March 2023 by Joseph Ammenti
Fast and efficient ,got a lot of money back and they gave me a nice pen.
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March 2023 by Lu K.
Their cost has increased, and the quality of their service has gone into the toilet. The Napa Jefferson office is a joke.
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February 2023 by monica dominguez
Nicoleta is a Tax professional and went above and beyond for me. The ladies there are extremely nice and take your time seriously. Extremely thankful!
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June 2022 by Kristel Nagy
I am greatly appreciated the worker at H&R block for finding the errors that another H&R block did not complete
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May 2022 by Alexandra Hayman
Our tax preparer was great! Mitra was incredibly patient, helpful and we felt very comfortable she was doing the most to help us. Will be back next year!
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May 2022 by Sheryl Staggs
I like it being fast and over with in 15 min and knowing there is a guarantee
