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March 2024 by Ryan Treat
Overcharged for services and when I asked why, didn't ever reach back to me on what caused the sudden increase of charged services. Never going back
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February 2024 by Susanne Santos
Totally messed up the copies we needed to send by mail. Federal form was missing, not signed. We called to hear if it was OK. No one would give us the right answer or even pass the call on to the preparer. We then drow back to the office where another preparer kindly let us in and indeed most of it was missing. The next day we went back to speak to the original preparer and have the form signed again. We were met with total rudeness. The preparer reluctantly signed, copied everything and said it is now ready to send in as is. When we came home, we saw that all the instructions were also copied, and the "keep for your file" papers as well. We are sending it all in the way the preparer gave it to us and hope for the best. Seems like a lot of papers.We will definitely not be backJust hope he didn't mess up on the numbers!!!
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April 2023 by Marylou Sanchez
Mr. Charles was very professional and knowledgeable.
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March 2023 by Nani Butler
I heard rumors that Florence 'Nani' Butler has retired from H & R Block after 17 years. This is far from the truth and frankly I'm surprised that a large corporate company would allow their team members to propagate or spread a rumor like that. A simple explanation that Nani did not return and you don't have any idea where she went would have sufficed. Let's just set the record straight, Florence 'Nani' Butler is still preparing taxes, just not for H & R Block.
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April 2022 by Frankie Lucchesi
I wouldn’t wish this place on my worst enemy. Never ever again.
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April 2022 by Dennis Pogue
Nani is top notch. Makes everything easy.
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March 2022 by Denise Campbell
Nani Butler- she understands us and we love coming and doing our taxes in person
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March 2022 by Rachelle Peters
Love having the same person doing my taxes
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March 2022 by Katherine Bachelder
Very satisfied with customer service.
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April 2021 by Deanna Shroyer
We have a wonderful lady Nani we have used for years to do our taxes
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April 2021 by Gerald Sikes
It was a very good experience
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April 2021 by Louis Albedi
Christine Nelsen in the Napa branch
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April 2021 by Michelle Hagen
I was surprised of the cost.
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March 2021 by angela ware
I've been coming for years and have no reason to stop.
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February 2021 by Jubal Hornblower
Agent does very good work and has my full confidence - look forward to working with him next year.