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June 2024 by Shawn S.
Good location. Poor management.
Room was not clean. Front desk not so friendly. Will not come back.
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June 2024 by Nike Blackshire
Dip in matress made for an uncomfortable night and a sore back the next day
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June 2024 by Sean Park
This hotel does not have its operations in order. We booked and paid for 3 nights in a king room as part of a wedding block, and when we arrived, they had apparently lost our first night stay entirely.
They then told us that theres only one room available and put us in a cheaper 2 queen bed CONJOINED room, but upon getting to the room, we went onto their website and saw that there was a king suite available for the same night. We went back downstairs to ask why we were lied to about room availability, and turns out the site is incorrect- Not only were there no rooms available, there was ANOTHER family whose reservation "got lost" and weren't able to get a room.
The manager was nowhere to be seen (Which appears to be a consistent theme with other reviews), and the folks working the front desk appeared to have no agency to actually resolve any issues.
Avoid this hotel at all costs if you like actually like being able to stay in the place you reserved and paid for.
UPDATE: The soundproofing is also remarkably miserable. You can hear music from cars in the parking lot through one wall, and people having conversations in the hall through the other.
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June 2024 by Norma Rodriguez
It is well located, the staff is friendly, however it did not have breakfast!! Significantly, they gave us the room before 3am...very good pillows!
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May 2024 by Saranya S
Worst customer service and a fraud place..when we checked in they took price $224 per night. That’s was the price given by the hotel desk. But now they have charged $1000 dollars on our card for two nights..when we contacted them they are like no the person at the desk gave a wrong price and they cannot refund the money ….its the hotels mistake and why should I pay for that…
Plus the free breakfast that comes with the stay is not good….the breakfast was served cold, and they did not have the items on the menu that we asked for...
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May 2024 by Alice Doan
We got the executive suite for a decent price, the room was spacious, however it had a very BAD smell which made our stay extremely uncomfortable.
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April 2024 by Steve Alexander
Rooms: Just ok
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April 2024 by C C (C.J.)
Very nice. They pricematch. And signing up for the rewards club gets you exclusive member perks!
Food & drinks: Food is delish! And the wine is great too.
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April 2024 by Michelle D.
Nearby activities: Old Town Napa is 3 or 4 miles away
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March 2024 by Chennea Russell
The entire staff is very nice and helpful, especially the front desk attendant, Imani. She told us where we could get food in and outside the hotel, grocery stores, gas and even tours, which were all very close by. Thanks Imani.
The halls and rooms are very clean, there was plenty of parking, even on a holiday weekend and the price was reasonable given the area. Will definitely return.
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March 2024 by Mary LaVaque
This place has no water pressure, can't flush a toilet, shower is a dribble & maid service missed us totally for 2 days. Too far from anything, always had to drive for whatever we were interested in. Staff just not helpful. Wouldn't recommend or stay here again.
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March 2024 by Rebecca J. Schmidt
Stayed only one night given price during marathon was twice normal. Clean room, good service, comfortable bed - more pillow options would have been good. Biggest drawback was there was only one outlet on the clock (none in bathroom or near desk or chaise). Walls were a bit thin. Toilet paper and tissues were not soft. Shower was good and they were gracious about accommodating a late checkout.
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March 2024 by Alex Lopez
Nice hotel rooms, no smart tvs only cable service, nice breakfast and service. Would book again :)
Rooms: Quiet, clean rooms.
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February 2024 by Scheria S
We stayed here during our datenight with an IHG free night certificate. Love the decor and open ambiance feel of the place. Nice sitting area to relax in. Front desk staff greeted us with a warm and friendly smile. The check-in process went smoothly. Our room was clean and well stocked with toiletries and towels. There was only one blanket on the bed during storming rain, so I requested an extra blanket to help keep warm, which they brought up right away. I really loved the layout of the walk-in shower. The waterfall shower head above, along with the hand-held shower head, both relaxing to the skin. The glass shower door was easy to open and close. There are plenty of charging ports for electronics. Great overall experience. Will come again. Highly recommend to anyone looking for a quiet hotel with nice decor rooms.
Nearby activities: Right off Highway 29. Nice Brazilian steakhouse down the street.
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February 2024 by Alex J
This IHG hotel is close to the wonderful Napa Valley wineries.
It's a good hotel for families and group travel, and the breakfast is excellent. The service was very good and the rooms were very clean and well maintained.
There is a fitness center. Breakfast has a variety of menus, and the yogurt and fruit juice are overall satisfactory.
Highly recommended in Napa Valley
