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November 2024 by Nancy Cooper
I loved Carton & Crates and I recommended it to anyone looking to ship wine or art - they were a fantastic resource and have all of the packing materials. I was beyond disappointed when I stopped in last week to ship 6 bottles of wine in a wooden display box from Napa to Indiana and was change $367. When I called and sent several emails to inquire about the costs I received no reply. I'm in the industry and understand the additional cost to ship to Indiana (special license required), purchase insurance, pack and ship in a special format but I was charged a 134% premium with no explanation and there were 2 separate UPS charges, both well over $100 but only 1 tracking number. My advice is to get a quote before you ship - also check pricing at other shippers there are several really good specialty shippers in Napa and Sonoma.
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October 2024 by Theresa Avery
Perfect for shipping wine after tastings. Awesome staff.
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July 2024 by Eddie Verdin
Great service to get wine shipped
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May 2024 by Rosalee Regalado
I was looking for giant boxes that a couch split in two parts would fit in. They had the giant boxes for $54 each, among other boxes, with signs above each category. I like how organized this warehouse was. However, there was only one person trying to help everyone who walked in. I ended up searching the warehouse myself and finally found what I needed. The young man came to me 25 minutes after I was there.
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February 2024 by Amy Glaiberman
I would NOT ship anything with this company if you want it to arrive undamaged. We went to a charity silent auction while in Napa from out of town and purchased a large and expensive framed print. We used Cartons & Crates to ship it home. While it arrived very quickly it also arrived destroyed. The glass was shattered which then ruined the print. The company is refusing to reimburse us for the insurance we purchased and the price of the shipping. We've provided photos of all proof of damage. We've spent over $1K and have nothing to show for it. They've been leading us on for 7 months.
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December 2023 by Gary Eakers
This place every box for your shipping needs!!!!
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November 2023 by Jennifer Jakoby
Quick service.
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September 2023 by Stephanie B.
I stopped in here for the first time and was met with an overwhelming amount of rudeness and nothing but frowns. I was interrupted at my every word and condescended to like I was an idiot. Helping me was definitely not on the agenda for the lady at the front desk. I was trying to drop off a package for DHL, as I was sent here by DHL's website. The lady told me DHL might never pick up my package and so she needs my number to call me so I can come get my package. This sounded bizarre to me so I tried to get further info. Like, why would they never come and pick it up? She repeated what she already said, providing no additional info or clarification. I said I was trying to understand this because I don't live nearby to come back. She went back to reading a magazine(?) and so I walked out. I left and went to All American Mail Center down the street. They helped me ship my package, and were very professional and kind. I would strongly suggest trying there instead for your shipping needs.
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September 2023 by Francine A.
We had a rush shipment of a model for a sculpture that was cut into 5 pieces in order to qualify for UPS 2 Day Air. I was boxing them myself and wanted assistance, so we took 3 of the five to Cartons and Crates. I was assured they knew how to pack fragile objects. I doubted them enough that I dropped off rigid insulation foam to stiffen the insides of the boxes. They said they used it. I packed two as planned and dropped them off at the UPS terminal. They packed 3 and had UPS pick them up. Cartons and Crates charged us $3500 to box them, plus the 2nd day air fee of $3600. Yes, they boxed them in a few hours and charged us $1200 in labor per box. When they arrived in NYC, all 5 boxes looked fine but all 3 of the pieces shipped by C & C were broken. The two I packed were not broken. DO NOT SHIP FRAGILE UNUSUAL OBJECTS WITH CARTONS & CRATES. They have styrofoam or paper inserts for holding wine bottles, but they aren't knowledgable about vibration, overturn, internal bracing, etc. They want to blame UPS, but the packing was poorly done. And these are super nice people by the way.
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September 2023 by Trent Peterson
This place is very helpful and efficient to everyone who walks in the door. They will help you send wines and other items that you need shipped, plus if you need 'wine clubs' they are willing to help.
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August 2023 by Jim W.
The best packaging of framed art that we have ever seen! We took seven, large, framed images to Cartons & Crates where 18-yr-old Matt, who has been trained to pack like the pros, accepted our assignment -- to package up the art and ship it 1,000 miles to Seattle. The art arrived in two days (Thank You, UPS!) and as we unwrapped our framed works, we got the sense that Matt's packaging skills were equally as good as the artists' skills whose work we had shipped. Matt's handiwork is a thing of beauty; we have packed and shipped a lot of art in our life, but Matt's work surpassed anything we've seen before. If you have anything of value that you want shipped -- take it to Cartons & Crates and ask for Matt to wrap and ship it for you. Shipping doesn't get any better than this.
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August 2023 by Hughes C.
This is a neat place to ship wines out on your behalf. Just be aware that the prices run a bit high but they have everything you need here, including packaging materials. For a specialized service like this (given the Puritanic history of alcohol laws in the United States), it's hard to find anything else like it. The staff is very helpful, or the lady that was working in the front (did not catch her name). The prices are clearly displayed and understandable. I was in and out within 10 minutes to ship 2 cases of wines.
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August 2023 by Camilla M.
I've shipped dozens of things here for work. They have a great selection of shipping materials and I've never had any problems with a shipment. The owner is always friendly and helpful!
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June 2023 by Mark Fuller
These guys and gals are the best. Super knowledgeable and professional. Also, an enormous selection of packing materials. I would recommend them!
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April 2023 by Katharine Neff
Cartons and Crates was great with packaging and promptly shipping the wine out. They were friendly and had great customer service.However, I am disappointed in the subsequent shipper UPS because a signature for delivery was required but the case of wine was just left on the front door step without obtaining a signature. This is not ideal given the cold and rainy Indiana weather. Plus the box was open with the tape cut through, and we had taped it multiple times to prevent it from being opened before it reached the destination.
