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November 2023 by Mark Buckley
Best car repair experience I’ve ever had. Nick was top notch. 10 out of 10!
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November 2023 by 349jag
Greg always kept me updated on the whole process and vehicle came out looking amazing, like nothing ever happened.
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September 2023 by OZZO HERNANDEZ
Great service, nice job Take care about you like a family member!Services: Painting
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August 2023 by Shirin Amini
Excellent customer service! Greg kept me informed during the whole process. I never had to ask for an update. Great work. Car looks like new.Service: Body & Trim
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August 2023 by Susan Sanderson
The people at Caliber were courteous, understanding, and efficient. They took great care in making sure my van received proper diagnosis and repair.
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August 2023 by Amanda Liddicoet
I highly recommend this business. They care about their customers. I highly recommend them!Service: Body & Trim
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July 2023 by Cathy W.
First off the only reason I used CC was because everything...car rental, deductible and 100% lifetime warranty was provided through the insurance company of the guy that hit me. With that being said my experience at CC wasn't bad, but not the best. I brought my car in on a Tuesday and Cody ( my assigned tech) told me it might be ready by Friday. The damage was actually minimal requiring a bit of body filler, and a coat of paint and top coat. On Friday by 1:00 pm I hadn't heard from them so I called. No it wasn't going to be completed until Monday or Tuesday. IMHO they should have reached out to me that day. It was completed on Tuesday and off I went to pick up my baby and get rid of the "Tuna Can" rental I drove for a week. BTW...I once again had to call on Tuesday as nobody contacted me. Upon inspecting the work I noticed a bubble where the bumper meets the main part of the body. Cody was a bit flustered and told me it was going to have to be repainted. He could get me in the following Wednesday after the 4th of July. CC paid for another rental car for 2 more days. So I just went to pick it up and after inspection there was a long strip in the front that whoever did the final buffing missed??!! Good Grief! Ok, so Cody pulled it back into the shop and had it taken care of but common guys. Overall I was satisfied with the results. Two suggestions however. Keep your line of communication open with the customer and perhaps the owner should examine his employee's work before it leaves the shop? Four eyes are always better than two.
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June 2023 by Megan F.
The team at Caliber Collision was phenomenal. We worked with Greg Alcantara and Nick who were both friendly, informative and very welcoming. They got the estimate done quickly and worked with our insurance company seamlessly. The service took two weeks due to various part deliveries - but the team kept us in the know via text and were prompt to answer any of my questions or concerns. I can't recommend this team and the body shop enough. I'll be a returning customer. Thanks so much!
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April 2023 by June Paul
They were very friendly and informative about the process of getting our car repaired.
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April 2023 by Joy Barnes
They were professional, caring, listening people. In fact, I receivedupdates and photos all along the path of the repairs. Texts were sent.Absolutely pleased with the way I was treated, the way they treated my vehicle, and the results.They are the best in my area-Napa. Big thank you to them.Services: Body & Trim
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April 2023 by Brynley Wayne
Greg and the whole team at the Napa Caliber shop were absolutely spectacular. Highly recommend could not be more satisfied!Services: Body & Trim
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April 2023 by Ruben Ochoa
Great customer service kept me posted on any changes and how the process was going would highly recommendService: Body & Trim
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March 2023 by m McDaniel
Don’t go here, you will pull your hair out!My insurance sent me hereand I will NEVER go back. A Honda bumper replacement and mirror cover (which we provided) took over 5 months of us constantly calling them to find out what was happening. After all that they failed to paint a mirror cover, then made me come back and pay for the extra paint mix ($100) they failed to apply when painting the bumper.Just and awful experience.Services: Body & Trim
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February 2023 by Jarrod P.
If I could give zero stars I would because this place gives zero f's how your car is returned. I had a catalytic converter work done there and at pick up the car was not returned in the way it was dropped off. I.e. back seats all the way down, mechanic floor mat left in it, battery competent in the back won't go back in. I watched the kid pull out a jumper, pull it off jump the car then not put it back on. Well now it won't go back on in at all. The place is a fucking joke, and when I called up to complain t the guys handling the call was a sarcastic asshole. Do yourself a favor and find another place to have your work done, cuz fuck this place. PERIOD
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February 2023 by Sue G.
Caution suggested with this Company.We got a certified letter saying we owed them an additional $2006 months after replacing a bumper on our Tacoma truck!They increased the original estimate twice during the process,and ended up being over $2,000 total.We were required to pay our $500 deductible before they even started the work and than required to pay the full bill- with insurance to repay us- after the work was done.The explanation for the bill was they made a "mistake" and undercharged and that the insurance paid us the $200 and now we needed to give it to them. I told him the Insurance company should call is if this is true.And unfortunatel, I don't think the price can change 6months later.In 62 years of living I've never experienced a company "serving" me with a bill saying they made a mistake6months ago! If you do choose this company be sure to stay in touch with your insurance agent-I DO NOT recommend them
