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October 2023 by Lee M.
Just had a wonderful experience at Budget we had an issue with our rental and Jackie of budget could not be more accommodating. She made it so easy to replace our vehicle.
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September 2023 by Beth B
I enjoyed the experience, even though I hated the suv I was given. The person assisting was wonderful, the process fast and easy
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August 2023 by Darrin K.
Not just truck rental, but a full-scale agency with cars of all classes, from economy thru premium categories. First time at this location was a winner for me. I'm a Budget business member. I typically use the Vallejo, CA agency. But this location had a significantly better rate for my booking than Vallejo, so I decided to go with Napa. Driving to wine country for any purpose never disappoints. Such a lovely overall area of Cali. Jackie, the lady running the agency treated me with courtesy & respect which was really appreciated. My car--a shiny blue metallic Nissan Sentra with only 20k miles--worked perfectly as a new car should. Major advantage of this location over several other agencies including Vallejo's is a handy after hours drop-off service. Park your return in the ample-sized lot surrounded by several new car dealerships and just drop your keys into the secure slot adjacent to the main entrance. This option worked supreme for me. Shhhh, but this location also has a free overnight accessible lot. Meaning you could--in theory & in practice--park your personal ride on their lot (loose gravel behind the agency and accessible via Silverado Trail). Drive off in your rental for the length of the reservation, returning anytime day or night to drive off your personal vehicle. But, I didn't work up the courage for that move, idk maybe another time? Personal cars left there overnight are at owner's risk of course. And of course, I always recco renters take out Damage Waiver Insurance for their rented cars. For the peace of mind of PRIMARY coverage, which differs significantly from SECONDARY coverage typically offered by your credit card. Something happens to your rental with Primary? Basically, just hand the agency the keys and they take care of it. Secondary coverage (if ever called upon via your credit card)=NIGHTMARE. You'll potentially loose a few years of your life in stress having to go that route! (Never happened to me but I'm hip to the fine print, potential pitfalls & repercussions of a damaged rental car without crucial primary coverage). This agency is also located conveniently on busy Soscal Ave. near major bus lines that can take you back to Vallejo (Line # 11) or even major transportation hubs like BART, SF Ferry, and beyond during normal transportation times: vinetransit.com. Great job Napa Budget!
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June 2023 by Janice T.
Jackie at Budget/Avis on Soscol in Napa is an excellent service representative. She went far above and beyond today to make sure I was taken care of and had the best car available on the lot. She is patient, knowledgeable and extremely good at her job. Thank you very much, Jackie. I live in Napa and I look forward to returning to you for all my future rental needs.
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May 2023 by Sharon W.
We rented a 12 ' box truck from Budget. When my husband went to pick it up they forgot to include the dozen blankets I paid for. I tried calling the local place where we picked it up and got reservations. The person I talked to had no clue what I should do so I was transferred to another person who had no clue. He transferred me to another person and that number was disconnected! Decided I would just have them take off my credit card when I turn in the truck. We stopped at a motel for the night and there is NO way to lock up the back of the truck. Again I tried calling and was transferred to Road Side Service. Again the person who answered had no clue. Again I was transferred to someone and turned out it was reservation desk. Then he transferred me to Road Side service again and the same cycle started all over again. Their communication is terrible!! Will never use Budget again!!
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May 2023 by gina thornton
Be very careful to read your rental agreement, they put a 1/2 tank gas charge on it without telling me so I filled up my tank before turning it in. No recourse at that time.
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April 2023 by Kristen N.
So we have rented from here twice now and they do great job. The cars are in good shape (todays rental had 359 miles on it) and they are open on Sunday. Win win. Jackie gets you all squared away at the counter and the cars are close by and they have a night drop, great rental and in the heart of Napa!
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October 2022 by Tina F.
Picked up a car here to drive back to San Francisco. The woman at the counter was an absolute joy to speak with. Very sweet and made several recommendations for when I revisit Napa. I'm actually going to give her a call when I come back to town.
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October 2022 by Mark O'Donnell
Really easy to reserve online, pick up and return. The clerk, Jackie, is friendly and efficient. Jerry the cat is a sweetheart.
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October 2022 by Tina Farlow
Picked up a car here to drive back to San Francisco. The woman at the counter was an absolute joy to speak with. Very sweet and made several recommendations for when I revisit Napa. I'm actually going to give her a call when I come back to town.
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May 2022 by Cody Jurrens
The lady that runs the counter at this one is such a sweetheart she gave us a great car and everything was quick.
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February 2022 by Sophie G.
Do not get your rental here!!! I had the worst experience ever. Long story short Jackie turned me away at pick up and now I won't get my $ back for 10 days! SCAMMERS
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December 2021 by EE B_run_teach_disney
I can’t say enough how amazing Jackie was to us when our flight was canceled! We had someone with us that couldn’t go without medication and we didn’t pack enough for how long our flight was going to be canceled. I was so nervous and she saved us!!! Thank you Jackie!!!!
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November 2021 by Olga E.
We rented a vehicle thru Priceline and paid for the collision coverage. When my husband showed up with the reservation # and his ID and credit card Jackie said she needed 3 forms of ID and turned him away. Before that she kept him waiting, skipped him to help another Caucasian customer. She told him to transfer reservation to Fairfield. When I called Fairfield Budget I called to ask what we needed to facilitate a rental with a reservation we made online. He informed me that an ID and major credit card was all that was needed. He then called me back that Jackie at Napa called him and told him that in my husbands case to ask for a 3rd form of ID. He said it was out of his hands and to bring an additional ID. The lady at Napa was an older Caucasian and my husband a black male. I called the Budget main number to file a complaint of discrimination when I spoke to the receptionist she also confirmed that only a major credit card and ID was needed. I explained the situation, that my husband had not signed his credit card yet but was a simple fix by signing the card she agreed and she researched the locations requirements and they only requested an ID and credit card. THE FACT THAT THIS LADY WENT OUT OF HER WAY TO MAKE IT DIFFICULT FIR US TO GET A RENTAL IS SHAMEFUL. We came from Glendora Ca to visit family in Richmond and Suisun, our car broke down and had to leave it at the dealership here for service, to have this kind of treatment is horrible. I'm guilty of not signing my credit card but have never been turned away just asked to sign and proceed with my purchase. The complaints department was closed, but I will be escalating this incident.
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October 2021 by Rafael Romero Sr
I have a negative balance on my bank account because you guys keep charging my card for different large amounts which way too much just to rent a car. Then I call customer Service to ask why and didnt get the answer i needed and also I tried extending g my current rental through the app(failed), online(failed), customer service(failed), and also at the location I picked up the car from which also failed which im totally confused since ive been charged multiple times for different large amounts of transactions which shouldnt cost this much to rent a car. This is ridiculous and now im getting emails to contact LP which I have no clue on how to do that since they left no contact number for me to call and why would my curre t rental be handled by LP right away if ive tried to straighten this out many times and you guys seem to not be able to fix the problem but yet still keep charging my card for this rental. This has been a total nightmare and im already going through personal problems soon to be dealing with a loss of a loved one in my family so to have to be sealing with this at the same time is just crazy and unbelievable. I have not been treated fair by you guys from the start of my rental 2 weeks ago and this is just my second rental with you guys to which both have been bad experiences that are stressful to even deal with.