Benchmark Wine Group is a leading source of fine and rare wine for retailers, restaurants, and collectors. Established in 2002 and based in Napa Valley, it acquires sought-after wines and offers 24-hour access to its cellar inventory. The staff draws on decades of industry experience and is dedicated to providing exceptional service. Customer experiences vary. Many report fantastic service and communication, with specific staff members receiving praise for handling orders efficiently and resolving issues quickly. Customers appreciate finding rare wines unavailable elsewhere and note orders arriving in perfect condition, with the process exceeding expectations. This leads to plans for future purchases. However, some reviews indicate inconsistencies. One buyer reported receiving a corked bottle and found the return policy, limited to six months after purchase, unsatisfactory with no offer of a discount. Others mention shipping delays and communication lapses, advising buyers to pay for temperature-controlled shipping to avoid long waits. There are also notes about mid-range pricing increases over time. While some strongly recommend seeking purchases elsewhere, others, initially hesitant, were pleasantly surprised and became repeat customers.
Received amazing customer service. From the first phone call, an actual person answered the phone, to the emails and photos I received, including fast delivery. Thanks!! ⭐️⭐️⭐️⭐️⭐️
January 2024
I have placed many orders over the past few years and the service and communication have been fantastic. The most valuable asset they have is Zoe who handles the orders and communication.
September 2021
Excellent wines and customer service.Look: you people that complain? You're wrong.
