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November 2023 by Jazmin Nunez
After having such a hard time with another dealership, Anthony our service advisor made sure our car was taken care of and most importantly that I was taken care of. He kept me updated and at the end of the day, all of the issues we had were taken care of and I was able to drive away with a fixed car!
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November 2023 by Roxana Kharaud Gozra
Drove here from LA county. It was totally worth it. Polite and friendly staff. The manager John is a delight to chat with. Gabriella reached out to me regarding my online inquiry and she was on top of her game. I don’t think I would’ve purchased the car if she didn’t invest time into our negotiations. I arrived on her day off so Austyn closed the deal and processed my paperwork. I applied for financing and Chris was really awesome as well. I totally recommend this dealership!
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November 2023 by Chenelle thompson
Anthony Briseno helped me with my vehicle. I had issues with the vehicle another dealer sold to me and with Anthony’s help he found issues that the other dealer didn’t even see. Anthony thank you for helping me and making sure everything was thorough with inspection. I am happy that my kids and I are in a safe vehicle so thank you for going above and beyond to help my situation!
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October 2023 by Anand Srinivasan
Bought a car from out of state and was overall a good experiencePros- Fair, transparent pricing. Kailey the sales person I worked with was great.- Car was delivered to me in excellent shape- every person I spoke to in regards to my title issue seemed friendly and wanted to help (see below)Cons- their title people did not do a good job and delayed me getting a title by weeks. Car was delivered in early Aug but didn't get the title until the middle of October. Credit to the guys to at least keep communicating with me, though I feel like they could have done a better job in getting the title to me sooner.Overall, I would have given a 5 star and more glowing review if they hadn't screwed up the title handling part. I mean they do charge a documentation fee, so just expected them to handle the documentation appropriately. Hope they take this feedback in the right manner and get the title folks to be as effective as the rest of the crew.
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October 2023 by John Gallagher
Lee Ann was excellent in every way. This dealership delivered us 2 new VW's an hour and 1/2 from their location. They made everything very simple and easy. This was the easiest part of moving to Los Angeles! Thank you all for your kindness and sincerity.
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October 2023 by Estefani Castro
I recently purchased a vehicle here and it all started as a nice wonderful experience. I was excited! It was a car I been wanting for a couple years. Austin and Tony were very nice with great customer service. Everything seemed to be going great until we went in to Lauren’s Riley (the finance manager’s) office. She made inappropriate flirtatious comments to my boyfriend right in front of me. The audacity to tell him to sit in front of her because “she doesn’t bite”. To me that was uncalled for as well as her other comment unrelated to the purchase of the car that I was doing on my own. After that I couldn’t wait to just leave.
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September 2023 by Myron Georgei
Amazing service department, they always treat me well and take care of me and my car! They always give me the honest truth about the maintenance for my car and what’s necessary versus what isn’t. As we all know, doing maintenance at a dealership is usually more expensive than small shops but for the peace of mind they afford me and the amazing service, it’s more than worth it. And even with that as a dealership they don’t charge that much more than private shops! A very small price to pay to ensure the longevity of my vehicle!
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September 2023 by Chris Choi
Recently I purchased a used car from this Volkswagen of Murrieta.I think I chose the best one from the best dealer. I got the best service from the sales team from the test driving and inspection to the delivery. Especially Mrs. AnnLee's service was so great to be deserved five star. She was very kind and professional.I very appreciate her perfect service!
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September 2023 by Jorge Sanchez
Excellent experience and service during my car's purchase. Gabriela and Phillip exceed my expectations and understood what I needed avoiding to lose time and getting what I needed. Thank you so much for your assistance. Loving my new Jetta SEL.
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September 2023 by Julius Barachina
It's always a pleasure visiting VW Murrieta. It's always have a great experience. The staff is always very welcoming and friendly. Jacquie was the one that took as in during our visit and she was extremely nice. Thanks for everything VW Murrieta. I look forward to my next visit. Keep up the great work. Greatly appreciate the quick & prompt service, and the complimentary car wash was awesome.
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September 2023 by Efren Cordura
Cannot say enough great things about this quality dealership! All of the staff members are personable, kind and not pushy. They use a very transparent approach with no hidden fees. Why can't all auto dealerships follow this protocol? Sarah, Christopher and Jorge...you guys are all amazing! It was well worth the one hour drive. I would highly recommend Volkswagen of Murrieta to anyone.
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August 2023 by Danny Risener
Andre was very informative and quick with the entire process. I went to multiple locations to sell my vehicle and felt like I wasn’t a priority for the dealership so I needed up leaving. Although I wasn’t buying a vehicle from Volkswagen Murrieta they still made me a priority to ensure I was properly taken care of.
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July 2023 by Katy Mccormack
Always great and friendly customer service
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July 2023 by Cindy Bond
My experience was EXCEPTIONAL. Alice Pino-Marina was so friendly & professional, and made everything quick and easy! Alex in financing was a real PRO too! No pushy with the additional packages (maintenance, et) but very informative of all the benefits. And the location manager even came over and said hello - very nice touch. And best of all I love my new Beetle!
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July 2023 by Elizabeth Garnica
We had the best experience with Alice. She was the absolute best sales person I have ever dealt with at a dealership. She was super welcoming and extememely patient with us. She was super knowledgeable of all the products and could answer any question we had.
