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April 2024 by edwin gonzales
I recently visited this U.S. Bank branch in Murrieta to pay off my credit card balance using a check from my home equity loan. The check amount exceeded my current balance, and I was informed by the bank representative that they could not process the check due to the discrepancy: They stated that the amount must match the exact balance owed.Unfortunately, this policy required me to visit another branch in Temecula to complete the transaction. The second branch was accommodating and took the extra step to split the check's amount, applying the necessary funds to my credit card balance, and depositing the remainder into my checking account.While I appreciate the adherence to policy at the first bank, I believe there is room for improvement in flexibility and customer service. The ability to handle such transactions without the need for customers to visit multiple locations would greatly enhance the banking experience. The second branch demonstrated commendable customer service by providing a solution that met my needs efficiently.In conclusion, I hope the first bank (this branch) will consider revising their procedures to better accommodate situations like mine in the future. It would reflect a commitment to customer satisfaction and service excellence.
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December 2023 by Pattie Piconi
Horrible u cannot get anyone to help
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November 2023 by Candy Smith
The girls who work here are so nice and friendly. They are always fast and make everything go smoothly with the transactions. I really appreciate always being treated well.
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November 2023 by michele baker
Great service and financial support.
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October 2023 by ahknabi
Fantastic service!
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July 2023 by Maribel S.
I initially had Union bank and they transitioned to US and I cashed a $5000 check a few weeks ago with absolutely no problem using my business account. I came in today and was assisted by Charles Storm and Rachel Klein and they gave me a hard time about cashing the check. When employees want to cash a check they absolutely can without any overrides or manager approval if they know or have a relationship with a customer. I own a salon and have a business account and personal account, have came in numerous times and never had an issue with them, Because they chose to not help or even contact a manager from another branch I will be closing all of my accounts and climbing to the top and let corporate know about my embarrassing experience today
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July 2023 by Google user
Went to make my very first deposit. Inserted my card, entered the pin and tried to push DEPOSIT. Machine did nothing. Tried 3 times and it utterly failed. I have never seen this happen at my former bank.
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April 2022 by Mohammad Salahat (Mo)
I really like this place
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December 2021 by C G.
Look for Ulises Palacios who provides excellent service!!! He serves with a smile !!! Thank you Ulises!!!
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April 2021 by D Hossman
Last July had a series of transactions, among them wires, in and out, requiring time constraints. The manager was not only knowledgeable, but staff was trained to respond. Although, it has not been my regular bank, I have had an account through a predecessor, Alameda Nat. since 1967. Not sure when USBank bought them out, still pleased they sold to USBank.
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April 2021 by Edward Batista
Excellent crew. All of them.
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March 2021 by Laura V.
I normally don't complain but the teller with the blonde hair was not very friendly or professional. This was not the first time either. The first time, I kindly asked her to please turn some documents upside down due to it having confidential/sensitive information of a previous customer. It was in plain sight. She did not appreciate it. Facial expressions don't lie. The last time I was there, she seemed annoyed and hardly spoke a word to me. Only asked for one transaction and took her almost ten minutes. This bank lacks customer service and they are unprofessional. My husband said the customer service there is ridiculous. I will looking for other banking options.
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April 2020 by Jordan Story
Great customer service from Kristy and the other employees. Hardly ever a long line and service is always quick and simple. Always friendly and communicative.
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April 2020 by Jennifer Stowe
Great customer service, hardly ever have to wait and they are open on Sundays and most holidays. Yes they close early but most banks are not even open on those days! The branch is inside Stater Brothers and there is an ATM as well.
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May 2019 by Nikki G.
I wish I could give this Bank a zero! Today, I will be cancelling both my accounts. Actually, I'm so glad that I didn't put much in their bank because all they do is foul things up. I'm staying FOREVER with Chase Bank! Yes, CHASE bank has actual branches, been with Chase since the 90's and Chase is PROFESSIONAL. Now, getting back to these unprofessional know-nothings. First of all the personal acct was suppose to be a FREE checking ACCT. What they do every month is CHARGE A MAINTENANCE FEE of $10.95 and $2.00 PAPER FEE, then automatically REVERSE IT. THAT'S A FREE NO-CHARGE ACCOUNT? Try to keep your records straight with that!! Next, they promised me a PROMO. Spend $100 for 4 month and said they'd match and put in $50 after customer spends $100. Yah! What a JOKE. TRY TO GET YOUR $50 after the fact!! Like pulling teeth. They told me a $50 rebate was put in, but it wasn't so account overdrafted and they double charged me $38.00 penalty fee! The joke is that when they first charged me an overdraft fee, I still had a balance! WHAT A MESS! They don't know what the heck they're doing. So, who's in charge of all your accounts, the young know-nothing female within Stator Bros. Market on Hancock in Murrieta. The account statement is such as MESS YOU CAN'T figure things out! Worse of all, THEY TREAT CUSTOMERS LIKE garbage. The headquarters in Minn hides out and you'll NEVER EVER GET FURTHER THAN YOUR BRANCH. Okay, better to know now than later! NIGHTMARE!!! STAY FAR AWAY FROM THIS BANK.