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February 2024 by Sourabh V.
technical team at this location are unhelpful and not professional with a long term phone plan account member holder and made us waste time and gas money twice in one day with two visits which could have been resolved with one visit. Don't recommend this T-Mobile team
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December 2023 by Sherry G.
David and his staff are awesome ! We had difficulty with some lines that were already existing and David was very patient with us . Definitely recommend
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November 2023 by Venny
They had us there 5 hours transferring pictures from my old phone to my new phone. They kept taking my phone off the charger and I ended up leaving without my pictures. I had my four children with me as well.
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August 2023 by j
Went in for an upgrade today 8/3/23. Was promptly and courteously greeted by Moises. He got us a free upgrade with trade-in, which was a pleasant surprise since the person I talked to at T-mobile customer service the day before said my trade-in value would be zero dollars. (Always go into a T-mobile store to check on promotions, true trade-in values, etc. because sometimes the people at their foreign call centers have no idea what they’re talking about!)We were in and out of there in less than 20 minutes. Moises was a pleasure to work with; very professional and knowledgeable. If you’re in the market for a new phone or an upgrade, and you’re in the Temecula area, go to this T-mobile store. Of all the locations I’ve been to, this one has had the best customer service by far. No upselling, no pressure, no hassles.
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July 2023 by Norman R.
R-Mobile Tuesdays are the best! Especially when you can get their Swag! This month it's a cooler bag , just in time for a trip to the beach, the park, or a hiking trip.
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July 2023 by Isaac Hernandez
I couldn't get what u was looking for but the workers were so nice and helpful. So full of information! 5 star service.
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July 2023 by Rose M.
Bahad (sorry if I misspelled your name) was amazing ?.Was having technical issues helping me switch to TMobile from ATT but was always very professional and had excellent customer service. Actually everyone in the store while I was getting help was awesome. Very happy that I switched and glad I chose this location for help.
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May 2023 by Patsy Rios
Jaime and another associate that I don't recall his name, boy, he has a heart ! I shared a lit problem im going through, He was such a good help ?,ok back to this... I just couldn't get my message notifications on the front page , so I never was aware I had a message
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April 2023 by Marianne L.
Kendall and David are fantastic. This is the most convenient Tmobile in town and they by far have the best service. We won't go anywhere else.
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March 2023 by Cynthia C.
Enrique was very helpful and courteous. We were able to get set up with our upgraded phones in a short time.
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March 2023 by Princess Diana
Went in for 2 brand new lines and I specifically told Enrique that I DID NOT want any insurance/warranty on my plan. I log into my account 2 days later and I was told from Tmobile (800) customer service that they added the insurance to both lines. I went in for a refund bc I dont want to do business with a company who is defrauding customers. Enrique told me that he would not waive my restocking fee. He got caught being sneaky and adding extra stuff to my account, and now I'm being penalized 140.00 restocking fees. He became upset that I didnt let him "rectify" the issue. All I wanted was my money back. Sad that they'll do fradulent things just to make their numbers.
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February 2023 by Dan Rose
Seems some of the older reviews were not so good for this location. I suspect a mgt change as the service received by Jaime could not have been better. Knows his craft . Assisted me with transferring phones that I started over the phone directly with TM. So he was not getting pay for his service, swapping Sims and asigning numbers. I ended up adding an additional line and watch to give him some payable business. He did not attempt an upsale. I initiated. I really do not have a huge need for the watch but hopefully he gets a little something for the sale.
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February 2023 by rudi martinez
Great service. Really friendly staff and very knowledgeable. Not trying to upsell you .Will keep coming back to this location.
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January 2023 by Diana M.
Initially my experience at the Tmobile on Murrieta Hot Springs when i went the beginning of Jan 2023 was great. I took my device in to take advantage of their "BYOD for a free line" promotion. Got the phone activated. Great. Fast forward to today, Jan 27, 2023. I just got my 1st bill since activating the free line noticed over $40 in charges. Ahh no. Contacted Tmobile via chat and was informed the agent at the store took it upon herself to upgrade the line from 'Basic' to 'Plus'. Luckily the agent via chat removed the charges and changed the plan back. SMH. Very disappointed in that store b/C that's hecka shady!
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December 2022 by W Schanick
Give you a best deal.. Hahaha that's funny. I got sold a phone with new 5g network, but phone was 4g??? Let alone for better discounts to join was put on senior citizen plan, and after year was asked to verify age to continue discount.... I'm 46. So shady store
