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February 2024 by harley quinn
I ordered a mystery box in August. It's now December. They are refusing to let me cancel or give me a refund of any kind. This is the worse experience I've had with ordering anything on lineIt’s a new year February 2024 still no box still getting the same emails when I asked for a refund yet again I got told that I was previously told that They do not do refunds well I have been previously told several times that I will be receiving an order and I’m not so on top of not getting my order they’re being rude. This is ridiculous. Don’t buy from this company as a complete scam and unprofessional. this is frankly gross and embarrassing..
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February 2024 by Ellen Sandweiss
They just stole my $$$Been over 7 monthsDo not respond to emailsWill not refund $$Never sent any of items orderedLiterally stole my $$$No phone # for obvious reasons I am sureScam company..so disappointing
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February 2024 by ana
Amazing deals and extremely cute aesthetic! Love all their new stuff. The mystery boxes are always so fun :)
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February 2024 by Alexandria Pate
Personally, I wouldn't even give this business 1 star! Ordered a mini backpack and matching wallet in January of 2023 and I still have YET to receive them. I have emailed them back and fourth 35 times. I have gotten responses but everytime they tell me "oh its delayed" or "oh it will be shipped on this date". I am not a happy with this business and will be telling everyone I know to not order from them. DO BETTER STELLA RAE BOUTIQUE!
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February 2024 by Breauna Riewe
They steal your money and do not respond to emails! DO NOT BUY FROM THEM!! Received my package with two things I ordered missing. No response to my emails, no response to my Instagram message, no refund issued, no communication at all! DO NOT ORDER FROM THIS COMPANY!
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February 2024 by Zombee Shadows
I haven't been to the store but I can say to NEVER EVER buy anything off of the website unless you expect to get different qualities of customer service and times for your bag to be delivered. I was so excited to find a website that had Loungefly's all in one place.I bought a bag a almost over a year and a half ago and still haven't received it. I had to message the company MYSELF to get ANY updates about delivery dates. The first about 8 months every time that I reached out I got generally the same response of "we are still waiting for an additional shipment of that bag", mins you this bag was not a PREORDER, which I would fully expect to have delays. Finally someone told me that they would get the bag shipped out the next week, 2 weeks go by and I email them just to get a response that "we no longer have that bag can you pick another on available on the website?"Throughout the almost 2 DOZEN emails I have se nt they only responded to about 7 of them and every time they tried to push me to take a "customer credit", not even a refund. The problem was that they took my money for a SPECIFIC bag that I bought, because it matches the wallet I got, and they sold my bag to someone else.**SO MORAL OF THE STORY DO NOT TRUST THE WEBSITE OR TO EVER RECEIVE A RESPONSE TO AN EMAIL**
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December 2023 by Nichole Carmona
I don't like leaving bad reviews and tried to be patient but If I could zero stars I would. I wish I read the reviews before I made a purchase from this boutique. I ordered a pixar mystery box in July 2023 its now December 4th and I still haven't received any thing. I've tried sending so many emails and only got one response and it was basically telling me they didn't have everything they needed for my box and were still waiting on items. I originally ordered through this boutique because I saw the mystery boxes on tik tok and got excited. Now im totally bummed and disappointed. I will never order from here again. I would not recommend buying from this boutique they basically robbed me for my money. I would go with 707 street or pink la mode.
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November 2023 by Matthew Mccown
Went in for first time on a Black Friday and killer options! Tons of funko and Disney. Highly recommend
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November 2023 by Kamas Cole
I’m completely disgusted with this business, they’re very unprofessional. I placed an order for their 2 mystery boxes coming to a total of $200 back in February 2023. I received an email on April 3rd letting me know there was a delay due to delayed shipping from their distributor. Ok cool completely understand, messaged again in May for an update. So in the tracking info they sent me it shows the shipping label was created and it’s been like that since JUNE. I emailed them and I was told they would speak with their “shipping department” well here we are in November They have ignored my emails, and have basically stolen the money I paid. I SUGGEST FINDING A BUSINESS THAT IS GOING TO APPRECIATE THE CUSTOMERS THEY HAVE. Cause these people clearly have no morals.They are thieves
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November 2023 by xExcision x
Today was my first time going to this store after finding an ad in the murrieta group. I would have never known of it even though i have been to this shopping center a million times. The owner is very friendly. The place is small but has so many cute stuff. I will be definitely returning.
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November 2023 by Cindy Gutierrez
Lovely little store with a large variety of Funko pops and lounge fly’s. Super cute spot. Tucked away - but next to our favorite boba shop.
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November 2023 by Gabby Sweet (GabbyandBaby)
Terrible business. Orders a mystery box in February 2023, almost $50 and haven’t received it yet. Emailed a bunch of times and have only gotten excuses. Including mystery boxes are no refundable. No refund? No package? So they just take your money and give nothing… they should get out of the business while they are ahead.
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October 2023 by Danielle Sanchez
If I could do fewer stars, I would. I have ordered from this store twice previously and had a positive experience about a year ago. Now i am extremely frustrated and will not be ordering from them again. I ordered a lilo and stitch large and mini mystery box in June. I emailed them right after to change the shipping info. They got back to me at a decent time, and I was happy with them. They let me know that they are having shipping delays and could change my box. I told them no and that I would wait because I figured it would be a few weeks or maybe a month. I reached out in August, twice in September, and this month as well. They replied late and told me the same thing about shipping delays. What really ticked me off is the fact that on their tiktok, they continue to post videos of all their stitch bags, accessories, and other things they have. On top of that, they still have their mystery boxes available for purchase. When I emailed them asking why they would keep it available if their shipping delays were preventing them from fulfilling so many orders, they never replied. I asked for a refund multiple times, and they never replied to it. They have replied with, "We can assure you that you will receive your order." Clearly, they cannot assure that. I ordered through Klarna and can not request a refund through them without the store canceling. It doesn't help that they do not have a number available to call, and I'm sure I know why. If you are like me and rarely spend money on yourself, save yourself the frustration and avoid this store.
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October 2023 by H S
I just placed an order on January 23rd (22 weeks ago). I have received nothing. They admit in emails that they have received my payment, but will not be refunding it because they “don’t do refunds”. When asked when they will ship my products I ordered 6 months ago, they ignore me. They view customer transactions as personal donations. They don’t understand why people want what they paid for and don’t want to just throw them free money. Stay away. Far away.Update- it’s now October 2023. 10 months late and no refund/order. They still believe purchases are personal donations. The owner is mentally unhinged.
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October 2023 by Maria Labastida
I’ve ordered from them in the past and didn’t have a problem but the last order I have items Weren’t in stock got a refund and then placed another order using my credit I have been waiting since April 2023 I’ve asked to be sent items equal to the price of my order just to get something. I’ve emailed them and nothing. Your better off going to 3 little mingos for lounge fly.
