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December 2023 by Angela Peterson
This Publice Storage is Awesome. Aaron and Kenny was very Hospitable and Kind. Aaron was the one that showed Us around He was very Hospitable, Attentive and Knowledgeable. I was able to get My Storage with ease. I really appreciate this place and the Staff has Excellent Customer Service. Thank You Public Storage for a job Well done.
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December 2023 by Shivanand Havanagi
Aron and Kenny were Awesome in providing the service. Very helpful. Thanks a lot
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December 2023 by Yovanni
Wonderful customer service experience with Kenny. He helped us with our lock situation and consistently provided aid every step of the way! Perfect customer support!
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December 2023 by Quinn Green
This place is great. Kenny and Chanel stuck around late for me to help get me all set up. I’ve used them in the past for a short term rental and now moved my primary rental to this facility as well.
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December 2023 by Tammy Valdez
I want to say thank you to Amber and Aron for a great job on your customer service that I received today. I appreciate both of you explaining why i didn't receive a call back yesterday if you are in need to store your belongings. Public storage on white wood in Murrieta is the place to go? It's nice, clean, I feel very secure,Most of all, they have app that you can download so that you're able to get through their gates. Without having to get out of your car. The prices are reasonable, and they honestly have a wonderful staff. To help answer any of your questions and concerns
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November 2023 by LDO
Amber was an amazing help to me today. She was patient, understanding and kind. She listened very carefully to everything that I was communicating to her and was able to successfully and professionally accommodate what I needed given my very pressing circumstances. She has a solid understanding of the business and showed to have a great work ethic. There is no doubt in my mind that she is a great asset to Public Storage. I hope the Public Storage executives appreciate her hard work and dedication.Then, when I moved out of the storage spaces on 9/18, Chanel made the closing out process comfortable and easy for me including issuing me some refunds that were due to me.Thanks again.
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November 2023 by Chris McCullough
Great experience, great prices, Chanel had good customer service
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November 2023 by Larisha
Aaron was very helpful and professional. It was a great experience.
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September 2023 by Camilla Sorensen
Honestly you get what you pay for I guess. Few things:What kind of storage facility doesn't provide a moving dolly for all the hours you are able to access your unit??? I'm disabled and work nights, 6am is the only time I can come and you guessed it..." provided for your convenience during OFFICE hours". Only.We couldn't get a unit with street access, only a unit inside the temp controlled 3 story. Which meant dragging all our boxes up into the building, into the elevator, out of the elevator, down the hallways, all the way to the unit. Without the moving dolly. One by one.Speaking of access, you need to use the app or your code to unlock at every step.1. Get onto the property.2. Get into the building.3. Get into the elevator.4. Get out of the property.Which means, boxes in hand without dolly, a lot of fiddling with an app that does NOT often work to unlock your access. We must have gone in and out of the elevator unlocking it 9 times every time.What is happening with this company???
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September 2023 by Alyssa Hickman
Loved Chanel. I was very satisfied with her helpful additude. Facility was well organized, very professional.
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August 2023 by Steven Padilla
Amber is amazing! Very thorough and had everything answered even before I could think it!!
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August 2023 by MDL
Amber was an amazing help to me today. She was patient, understanding and kind. She listened very carefully to everything that I was communicating to her and was able to successfully and professionally accommodate what I needed given my very pressing circumstances. She has a solid understanding of the business and showed to have a great work ethic. There is no doubt in my mind that she is a great asset to Public Storage. I hope the Public Storage executives appreciate her hard work and dedication.
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August 2023 by Connie A.
Horrible customer service particularly by Renee. Had the doors locked and came to the door and just said "yeah". what kind of greeting is that and why do you have the office door locked. She said I am really busy I am the only one hear and I have a customer and I need to go get lunch. Not my problem you are there to take care of customers and need to talk to your manager for help. Right there and then I made up my mind packing up my items and taking my business elsewhere. So disappointed at the service and like many others have complained been there a year and have risen rent already 2 times. Beware the price doesn't stay of what you signed up for but a few months and then they keep raising it.
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August 2023 by Ann M.
Made a reservation a week in advance. Showed up with a full rental truck on move in day and there was no employee on site. Called in and I was instructed to complete registration online (self check in with lock/key ready in unit) Nope! Once completed I was told I needed to still see the office even after being told it was self check in. They tried to get me to drive to another office miles away to prove my identity but nope... no one at that office either. Said come back tomorrow. I wasn't paying for my truck an extra night because they don't staff their facility when plans to have customers come in exist ? Just said forget it and I will go somewhere else. Was told that's fine but I wasn't getting my "administration fee" back? What a scam.
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August 2023 by Tony Edwards
I'm Old, Sick And Slow But Aaron Was Very Professional, Patient Courteous And Caring And And Should Be Recognized For His Complete Dedication To His Job Thank You Aaron And God Bless You And Yours.
