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June 2023 by Enzo S. Guidi
Great customer service. Had an issue with and old umbrella and they we able to help me get my parts I needed to fix it.
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August 2021 by Janet DeMint
We ordered about 50 pieces of pool furniture for our community pool. Rachael Stacer handled the customer service and was great. Everything arrived yesterday and it is BEAUTIFUL! Totally exceeded our expectations! And the service by Juan & Sons was the best delivery experience ever. They were friendly and polite, didn’t rush, unwrapped and handled every piece with great care, asked where we wanted it placed and made excellent suggestions when a couple pieces didn’t fit as we’d envisioned. They were fantastic -- super nice guys. I highly recommend PatioShoppers!
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June 2021 by Jonathan Ball
Customer service doesn’t even qualify. This is a chop shop company that funnels internet traffic. I waited 6 months for an infratech controller only to find out that someone thought it necessary to cancel the order after 4 months without telling me because I also bought Bromic heaters- thought being they aren’t compatible. Thing is that I ordered them on purpose because they are compatible (I have 2 patios set that way with many heaters)- the proprietary Bromic heaters cost 3 x per heater and can’t control multiple units. After all the wait and all the delays- in an environment where everything is hard to get- I don’t even get a sympathetic ear- just a transfer back to a sales person to reorder if I want to go through the whole hassle again- after waiting a half hour to talk to someone who couldn’t have cared less if I paid them to. Experiences like this are just discouraging- this company sucks.
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November 2020 by Neil Baltus
After receiving sub-par customer service from various companies, it’s refreshing to have a great customer experience with this one! A big shout out to Rachael at PatioShoppers.com for assisting in my purchase of a pool umbrella. Answers to my questions were prompt and complete. When the type of umbrella I wanted did not come in the size needed, Rachael provided a recommendation of another manufacturer that was perfect for my needs. She also provided updates for my order, as it needed to be manufactured specifically for my order due to its color.The umbrella shipped and was delivered as estimated by Rachael. Since our pool was still under construction, we did not open up the package until months later. We noticed the umbrella cover we ordered was never delivered. I emailed Rachael and received a response within 24 hours. She said another cover is on the way!!We love our pool umbrella!! Thank you Rachael and PatioShopper for a great customer experience!!
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May 2020 by David Steele
I needed to order a few umbrellas for my restaurant and due to the covid 19 situation, alot of the staff was working from home. I connected with the owner and what a great visit we had on the phone.I've been a customer for 14 years and wouldnt go anywhere else
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July 2019 by Marla Stihler
I was told 7-10 days for my shipment. There was no communication from 6-28-2019 until I emailed them to complain on July 18-2019. I was informed that my umbrella would ship the next day. It is now July 22-2019 and I have not received any further communication nor a tracking number. This is terrible service considering my credit card was charged on June 28th for over $500 for an umbrella.
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December 2018 by Alma Galindo
Patioshoppers is the place to go for the best outdoor furniture and customer service! I manage a mid-rise in Little Italy (San Diego, CA) and the new cushions and pillows in our pool/spa and lounge areas are a huge hit with my clients and residents! The sling like material looks great and is very easy to clean. So happy!
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October 2018 by Cheryl Simpleton
Amazing Customer Service! Can't say enough! I am an interior designer and they helped me from begging to end of our project. My client is very pleased and I can't say enough about their service, products and they gave me a great price! Thank you specially to Todd and Amy for their exemplary help!
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October 2018 by Sean Sampson
Had a great experience with these guys! I accidentally ordered the wrong color fabric and explained the situation to Amy in customer service department. They had no problem exchanging the product. She had the new one shipped out that day. I am much happier with the replacement.
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October 2018 by Rachael Stacer
Great experience. Material color matched the description perfectly. The furniture was easy to assemble and great quality. I will definitely be ordering from here again.
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October 2018 by Aaron LaCuesta
We have bought a few umbrellas throughout the years and have always had a great experience. Products are of great quality and their customer service staff is very friendly and knowledgeable. Will continue to buy our outdoor products from these guys!
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October 2018 by Dave Thor
We got the perfect umbrella to color match our existing awning and was delivered just as we ordered. 2 years later it still looks and works great. Thanks again.
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October 2018 by Nathan Windham
Very helpful lady on the phone. Received order fast The umbrellla is exactly what I was looking for. Glad I called them before ordering. No complaints form me.
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September 2018 by adrianna Stewart
Horrible customer service and doesn't stand by their product-SPEND YOUR MONEY SOMEWHERE ELSE! Purchased umbrellas that broke within the first month of use. When I contacted the company about a refund all they offered was a credit towards different umbrellas with a discount on the more expensive product. It took weeks to get through the communication process because they aren't prompt in returning email and although they said they were "sorry I was disappointed" they only offered solutions that put additional money in their pocket.
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July 2018 by Molly Frana
Awful company to work with, I bought two umbrellas that were broken in less than an hour. There was no wind or reason other than poor craftsmanship for this to have broken in the manner they did. The only thing worse is their horrendous customer service! I've called, sent them emails, offered to ship the umbrellas back, and have gotten nothing. I just want a refund and they are not responding. Do not buy from this place.
