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July 2024 by ivy Moorjani
I went to Navy Federal and got helped by Juan. He is absolutely amazing!!! So nice, super personable, really made my day.
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June 2024 by t p
THIS Bank Branch in particular (Murrieta) really Sucks!. I've been a loyal member of this bank for over 6 years now and haven't really had any problems with any other branch until now. I made a deposit here and they told me my funds would be available in 24 hrs. I waited, and now I called customers service to have my funds released, Customer Service had to call this branch and see why it wasn't released. now they telling me I'll receive partial of it the next following day and the remaining of my money 2 days later. I will NOT be coming to this branch again. In fact I was better off going to a regular check cashing store then to come to this bank. Smh, what A shame.. Beware don't come to this branch, they will hold your money and make you wait for Days to release it.
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May 2024 by aaron morgan
I went with my daughter to see about getting financing for a car. After going to the dealership and leaving a little discouraged about the high interest rate I convinced her to go to Navy Fed. We sat down with Kendra and explained the situation. Kendra was very helpful and understanding. It felt like it only took 5 minutes and my daughter was approved. Afterwards Kendra expressed happiness and excitement for my daughter. She made us feel like she actually cared about her customers.
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April 2024 by Stella Dickerson
Very fast service. Neber had any problems banking here.
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December 2023 by Shauna G.
5 stars for Mr. Jim today, even though he wasn't able to help us complete the transaction. He was very patient with all our questions, helpful as well as informative and explaining to us step by step what we needed to do. Everyone here has always been so friendly and helpful here, no issues or complaints thus far!
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November 2023 by Joy J.
I frequently visit this Navy Federal Credit Union because of the short lines and pleasant employees. Every branch I've been to is always clean and tidy. I guess it depends on what day and time you go, but I learned long ago to avoid coming on paydays, lol. The lines can be horrendous, but if you can do your banking online or through the app, you'll save time and gas. Each time I have come here, I have always been greeted by the person sitting behind the desk at the front entrance. I've never encountered a rude employee. My transactions with the tellers have all been great. They are knowledgeable and speedy, getting people through the line quickly (if there is one). They offer services like any other bank, but their credit card interest rates are significantly lower than most others, which is always nice. I came the last two days in a row to handle some things with my accounts. I have been a member for years. I would like to give a huge shout out to Michelle, who helped me both days. She was very patient, kind, informative, and did not try to upsell anything on me. I always appreciate that. On my second visit, she even stayed a bit late past their 5:30 closing time to make sure I was satisfied and did not rush me out the door. Now THAT is stellar service!! If you happen to come to this branch and need to speak with someone (not just do a quick transaction with a teller), I HIGHLY recommend you ask for Michelle. She is wonderful, and I applaud her efforts going above and beyond for me! Thank you, Michelle!! =)
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November 2023 by Cameron S.
One of the workers named Shelly was very condescending and rude when I had an issue with my loan. I was met with a ton of attitude for no apparent reason. I would stay clear from this location.
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October 2023 by Lora B.
Navy federal as a whole has been moving away from providing customer service that is meant to take care of their members. They provide minimal effort in everything they do, don't use common sense when even attempting to help, and seem to just read policy verbatim when working with members. I will be moving all my business elsewhere as their interest rates can now be beat many other places and their customer service is by far the lowest I've experienced anywhere.
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August 2023 by James G.
Thomas helped us open an account today and if I didn't know better, I would have thought he owned the business. amount of professionalism, attentiveness to our questions and ability to answer every question so that we understood things clearly was over the top. If anyone is thinking of joining, make sure you ask for him because of how incredible the process was for us. I would highly recommend it.
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August 2023 by Kevin Medina
Incompetent staff, manager is a waste of air
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July 2023 by Brent Stine
NFCU has become ridiculous. They will make you wait 24 to 48 hours to deposit a cashier's check. That's the same as taking a payday loan off my cash. You guys have access to the funds and are able to distribute them to anyone you want , yet you hold it back from your customers. They also do this with regular checks, but for longer. There's no longer any customer service, but a self-serving bank. The bank manager was extraordinarily rude when explaining that they can't do anything about this. I've removed all of my personal cash and business accounts from this bank. You should do the same...
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July 2023 by Dorothy McKane
It's a great bank
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June 2023 by Secret Shopper
One of the worst locations tried while in town. Very rude unhelpful front line by door working 6/1 especially the Hispanic girl who talked so loud as if you were mikes away, wanted to make clear she only gave us documents cause she's required to & the guy with thick glasses that couldn't even find out a estimate time wait after already waiting 20 min. Left and came back a hour later to find one of the same customers still waiting! Lobby full of people waiting and three employees sitting at their desk with no customers doing nothing just confirmed my first experience here to stay away from. Business account or reference here, NO thanks! Report sent to notify headquarters and BBB
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April 2023 by Jenine Braly
I have been a member since 1978, joined while I was in United States Navy. All personal always helpful.
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March 2023 by Windie Baker
I filed fraud report, someone took over 20 thousand from, filed the police report, hell I was in jail when it happened. Navy Federal denied me, said I had two answer seven Questions... about my account... . Opened an account at another bank and fondled monies for damn near three years, Schools First, went in there with two goverment I D's they would not! Let me see my account .
