-
July 2024 by ivy Moorjani
I went to Navy Federal and got helped by Juan. He is absolutely amazing!!! So nice, super personable, really made my day.
-
June 2024 by t p
THIS Bank Branch in particular (Murrieta) really Sucks!. I've been a loyal member of this bank for over 6 years now and haven't really had any problems with any other branch until now. I made a deposit here and they told me my funds would be available in 24 hrs. I waited, and now I called customers service to have my funds released, Customer Service had to call this branch and see why it wasn't released. now they telling me I'll receive partial of it the next following day and the remaining of my money 2 days later. I will NOT be coming to this branch again. In fact I was better off going to a regular check cashing store then to come to this bank. Smh, what A shame.. Beware don't come to this branch, they will hold your money and make you wait for Days to release it.
-
May 2024 by aaron morgan
I went with my daughter to see about getting financing for a car. After going to the dealership and leaving a little discouraged about the high interest rate I convinced her to go to Navy Fed. We sat down with Kendra and explained the situation. Kendra was very helpful and understanding. It felt like it only took 5 minutes and my daughter was approved. Afterwards Kendra expressed happiness and excitement for my daughter. She made us feel like she actually cared about her customers.
-
April 2024 by Stella Dickerson
Very fast service. Neber had any problems banking here.
-
October 2023 by Dorothy McKane
It's a great bank
-
October 2023 by Ruth Mesa
Very convenient and friendly workers
-
August 2023 by Kevin Medina
Incompetent staff, manager is a waste of air
-
July 2023 by Brent Stine
NFCU has become ridiculous. They will make you wait 24 to 48 hours to deposit a cashier's check. That's the same as taking a payday loan off my cash. You guys have access to the funds and are able to distribute them to anyone you want , yet you hold it back from your customers. They also do this with regular checks, but for longer. There's no longer any customer service, but a self-serving bank. The bank manager was extraordinarily rude when explaining that they can't do anything about this. I've removed all of my personal cash and business accounts from this bank. You should do the same...
-
June 2023 by Secret Shopper
One of the worst locations tried while in town. Very rude unhelpful front line by door working 6/1 especially the Hispanic girl who talked so loud as if you were mikes away, wanted to make clear she only gave us documents cause she's required to & the guy with thick glasses that couldn't even find out a estimate time wait after already waiting 20 min. Left and came back a hour later to find one of the same customers still waiting! Lobby full of people waiting and three employees sitting at their desk with no customers doing nothing just confirmed my first experience here to stay away from. Business account or reference here, NO thanks! Report sent to notify headquarters and BBB
-
April 2023 by Jenine Braly
I have been a member since 1978, joined while I was in United States Navy. All personal always helpful.
-
March 2023 by Windie Baker
I filed fraud report, someone took over 20 thousand from, filed the police report, hell I was in jail when it happened. Navy Federal denied me, said I had two answer seven Questions... about my account... . Opened an account at another bank and fondled monies for damn near three years, Schools First, went in there with two goverment I D's they would not! Let me see my account .
-
March 2023 by Said Hassan
The best Navy Federal branch, the staff is absolutely great, very professional and friendly
-
January 2023 by Charlie M.
I just heard the bank teller say to a customer, " let me turn that frown upside down," and I almost giggled myself to the ground. What kind words.. :)
-
January 2023 by Amanda D.
Thank you to their manager Mike for helping me out when no other bank would even try. I appreciate your kindness and not just refusing to give me options. I was having trouble cashing a navy Federal check that I was issued the day prior for selling my motorcycle. I didn't realize they had made the check out to the name on the registration because I had not changed that over being I intended to sell it. My bank wouldn't touch the check even though they had record of my name change, other navy Federal branches offered no help at all just told me to get a new check issued but it was issued by navy Federal...but you won't help me. I was at a stand still. I went back to the bank and hour from my home where the transaction took place the day before with the buyer of the motorcycle. The manager found a solution for me instead of just turning me away. I thank you.
-
January 2023 by anthony f.
I've been banking here since I first got a card. I had my first issue when a deposit into the ATM didn't work and Kathy helped me get a report in after my initial report was denied and I got my money into my account! Super happy with the service here I've never had any issues unresolved!
