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June 2024 by Enrique Pérez
I bought my Samsung A54 3 months ago, they gave me a number that someone else had, I almost lost my job because of that problem, I went to fix that problem a few days later, the girl who sold me the phone was Juliana, she didn't help me at all and she He was the one who sold it to me, another girl with short hair helped me, I don't remember her name, and then I wanted to change my phone for a Phone 15, they give 15 days to make the change and I went when I was 14 days after buying it and they didn't make the change. change, what a bad company, I've been here for 2 years and what bad customer service!!!
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June 2024 by Isais De Jesus
This location needs to hire some FRIENDLY worker that's why I wish I COULD GIVE 00 STAR last time I went in the store and this lady didn't wanted to help me at all and omg the way she represents her self she has half of her hair shaped and her body full of tattoo and the way she was dressing plus she denied to help because I wasn't a new customer I couldn't say anything else I said okay and i left before the pandemic this location used to have some good workers idk what happened.
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May 2024 by Samantha Benner
Fantastic service! Big thank you to Kimchi for helping us get a great new phone, case, and even finding upgrades we qualified for, since we have been customers with Metro for a few years. Definitely plan on returning to this location for any questions or phone shopping we need to do in the future. ?
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May 2024 by Patty Garcia
We came to get a new phone and Maricela helped us. She was very helpful and patient. She provided great service! Thank you!
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May 2024 by Kraig Novak
Other than public speaking, losing one's phone can be extremely stressful.
My phone was lost/stolen one day before my out of town flight. Needless to say, my flight confirmations were gone along with irreplaceable pictures, contact info and other sensitive information.
After rushing to replace my phone, I needed to have it activated at a Metropcs location.
I found myself at the Metro store in Murrieta and was kindly greeted by Aaron. I explained to Aaron what had happened. He then assured me he would be able to get me up and running in a rimely manner. Aaron proceeded professionally and patiently to activate my new phone. Both he and Maricela spent nearly (2) hours attempting to recover all my lost photos from my old phone via the Samsung Cloud. They both went way above and beyond to ensure all my needs and concerns were addressed. At no point did i walk into that store ever expecting such awesome customer service. Actually, I thought it was all but extinct.
I can proudly and confidently recommend to anyone reading this review with any doubts to stop by and see for themselves. Bottom line, there are still people out there who believe in treating others as they too would want to be treated.
Great job guys, and keep it up!!!
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April 2024 by Maria Smith
We visited on Saturday 30 March 2024 and Monday 1 April 2024. Ruby was great helping us. Very knowledgeable and helpful!
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March 2024 by Tictac MVP
Tony was awesome, and he helped get what I needed. His customer service is excellent too. Recommend his place and its employees.
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March 2024 by Denise Rodriguez
Tony was very helpful very kind and very patient thank you Tony you were awsome today helping me with my daughters tablet
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September 2023 by Juan Cantreras
Liz was amazing. Not only did she help with a new phone but with issues that we were having with another phone.We did visit a different location closer to home but the service was horrendous. We drove an extra 12 minutes and boy did we make the right decision.Thank you Liz for going above and beyond.
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September 2023 by Ronald Watts
I just left the metro store in Marietta on Madison. I was having issues with my Phone. The metro store employee Isaiah Was very pleasant and very helpful and was able to resolve my issues And get my phone back on He was very knowledgeable and I believe he should be promoted immediately to manager.
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July 2023 by J C
Isiah is AMAZING! The best customer service I have ever had at a phone store. I took my grandma in to get her a new phone and he was so kind and patient. He explained everything in a way that she could understand and made the transaction so simple. He went above and beyond. This was the second location we went to today and the first one acted like they couldn't help us. Came here and Isiah went above and beyond our expectations. We hope he sticks around and gets a raise! From now on we will only come here for phones.
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July 2023 by Sticks
Every since T-Mobile bought out MetroPCS I haven't been too happy with the service.
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January 2023 by Steve H.
Watch out if you go to this store. I went in for a phone and to port my number to them. They had a good deal on the phone so I took it. I told them I needed it for work so I needed to know how much data came with the an they said I had to buy. The rep said he didn't know. Huh? So I asked if he could look it up before I agree to it and he said, "It's like 50 GB." I signed up after being told they have 25 hour customer service when it's only automated. I was told the extra $9.95 was for activation when it was for the insurance with a deductible that is more than the phone is worth. He lied about that as well. My service turned off at 11:00 that night so I got online to check it and found out my an only had 20 GB of data and that I couldn't talk to anybody about it. I went to the store to return the phone and get a refund. The kid at the store was ignorant enough to tell me that even though they gave me bad info on every aspect of the deal, their policy of keeping the money for the service plan and insurance they tricked me into buying was still enforceable because "it's on the receipt", you know, the one nobody gets until they have your money. As a bonus, the supervisor on duty, Bianca, tried to extort me by telling me she was going to make sure I lost my phone number if I canceled, even though it reverted back to my old carrier the night of sale. I mean, how desperate for cash are these people? I'm embarrassed for them.I called T-mobile to find somebody with integrity and they said that, since I canceled, they didn't get any money from the store, so I need to deal with the store. Wow. They will let franchises use their name to con people out of their money and they refuse to help. The employees that lied to me (and the owner, if he keeps my money) can explain the recordings of them committing fraud by misrepresentation to facilitate the sale to the Consumer Protection division of the CA Attorney General's office. I'm not being sneaky... I told them I had recordings and they smiled.As far as the money goes, I'm certainly not going to court over $70. And I'm not going to jail over giving them what they really deserve. But I do know an attorney who can scrape up 80% of their former and current customers' info. I'm sure I'm not the first person that made the mistake if trusting them. Anybody want in on the class action? There's not much money in it, but for the thieves it's going to leave a mark. Message me here.To the owner of Menifee Metro by T-mobile: T-mobile put it all on you. Grab your notepad because you are about to get educated. This will be the hardest you have ever worked for $70. And I'm not like you... I keep my word.
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June 2022 by saul g.
All the employees were nice and patient while they helped me transfer all my information to my new device. Really good deals and hooked me up with a great bundle
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February 2022 by Amber R.
The girl nearly beat me up when I asked questions about the bunk phone they gave me. The receipt is all screwed up. The name of the company on the receipt says IIG Wireless Store. Gave me a new SIM card and didn't charge me. The manager would never help.And all three people in the store that day had major issues.Who runs this storle? And when I ask about technical support, they say they have no one. Really? A phone company without technical support? Can't find anyone over the phone either when I call 611.Anybody see anything wrong with this receipt? I can see 3 things.I think it's time to move.
