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June 2024 by Marysol Flores
Idk why but I had to deal with spiders of all things :/ multiple in the room I was in. Just sharing for anyone else out there who has a fear. Hard to sleep after seeing them crawling around the room. Was content with everything else up to that point
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May 2024 by GISTEK Networks, Inc. (Avery Martinez, President)
Been going here for years. Bring friends, family and biz associates here. Great WiFi, meeting spaces, close to Wineries, movie theatre and Target
Rooms: Super clean only a couple of years old, good TV’s with casting, excellent wifi and speed.
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May 2024 by kathy Mac
Asked for wake up call & did not get one
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April 2024 by Taleena Garcia
Was a great experience, just wish staff seem more delightful and put a smile on their faces
Rooms: Nice roomy rooms, enough space for the 6 of us
Food & drinks: Food was awesome. Got full and staff very helpful.
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March 2024 by Roy Babbit COOLKINGROY
One of the most accommodating staff at this hotel I've been in all year.
I book 5 to 6 rooms a night and stay in a different hotel in a different city every night, 335 days a year!
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March 2024 by Jasmintg Zoom
Overall great experience. Breakfast was amazing and delicious. Only downside was the hallway air conditioning it was a little stuffy otherwise fantastic everything else
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February 2024 by Andrea Lapotaire
I booked this hotel though priceline an mistakenly booked an extra night. When I checked in the front desk agent told me I could call priceline to get the refund. They ended up calling her and she confirmed but wanted priceline to call back on checkout day to remind them. ADRIAN was the one who was working when priceline called to confirm the refund and he denied it! I wouldn't trust this shady hotel v again. Also, one of the bedside lamps didn't work
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February 2024 by Brandon Youngman
I have stayed at several hotels around the area over the last couple years for work. This has been the cleanest and better of the hotels. I will continue to come back here.
Rooms: Clean and spacious
Safety: Area is cleaner and safer than others
Walkability: Several times I went for a walk around the area after dark with no issues or complaints. Several restrictions and movie theatre within walking distance.
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January 2024 by Aunnica Ortiz
DONT COME HERE They told us when we came to the hotel that there was no pets allowed and have no policy regarding pets on there website and stole our money and said there are no refunds available even though we never even checked into the room or even touched anything in the room, they kept our money
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January 2024 by Alex O
Great service, clean suites, and great breakfast options. Fairly prices and a great location. Keep up the great work.
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December 2023 by Tj William
At first everything seemed to be above standard, as what you would expect from such a new hotel.I don't know what the deal is with their smoke detectors however on 3 separate occasions it had went off on its own.One time was from my girlfriend straightening her hair. Then from microwaving a digorno microwavable pizza. Finally, when I was ironing my shirt for the following morning.Each time time we received a call from the front desk asking I'd everything was okay in which we explained the situation.The following morning we got a knock on our door at 8 am from a guy weilding a ladder saying he needs to check out the fire alarm. Being still in our sleepwear we asked for a few minutes. The man walked in and spent the entire time looking at our belongings in the room. When he got just below the fire alarm he picked a little chunk of deodorant that had broken off from the stick examining it closely. Barely glanced at the smoke detector which still had solid red lights. Then proceeded to tell us that we were wrong about our claim that those lights had been on since the first time it went off two nights prior and accused us of smoking cigarettes and that he could smell them. For one, I do not smoke cigarettes at all. We quickly deny his accusation and he leaves.Shortly after we receive a call on the room phone from the front desk asking what would be a good time for someone to come by and reset the alarm. We agreed on noon.Noon comes by and it's the same "technician" or "maintenance man."Weilding the same ladder and not one tool on him he claims that we need to be out of the room for 30 minutes while he resets the smoke detector.During his previous walk-through his eyes were studying all of our belongings rather than the smoke detector. The front desk did not say some strange man was going to be in our room unattended for 30 minutes. Every other hotel I've ever been to. When a room needed some sort of service done not once has it been required that we need to leave the room while it was being serviced.I tell him that we were not notified of anything like that and I do not feel comfortable with a stranger being unattended in the room without anyone being here. Once again this man has no tools, just a ladder.He says that the fire department will have to come and remove me from the room to reset it. That's if I don't allow him to be in the room unattended.I tell him that the best I can do is wait in the entry way by the bathroom with the door open. This still wasn't good enough for him.Annoyed I stood out in the hallway with the door ajar listening and he did not even undo the ladder to touch the smoke detector and was in the room for a matter of 3 minutes.This was an absolutely bizarre experience. I've had belongings stolen from my room from housekeeping at other establishments and I'll be damned if I let that happen again.Whatever this man was in my room to do it had nothing to do with our smoke detector. How did a task that was supposed to take 30 minutes now magically be finished in a couple minutes?I believe he had every intent to rifle through our belongings if not that his purpose seemed to be of malicious intent.Never have I ever heard of reseting a smoke detector being such a "safety hazard." That all occupants must be vacated from the room.Experience had red flags written all over it and whatever that man did was not in the best interest of serving the customer.
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December 2023 by MojiBunmi Ogunbameru
I stayed here with my family for 8 nights in August 2023. Everything would have been good except that my engagement and wedding rings along with other valuable jewelry were stolen in this hotel by the cleaning staff. I reported to the hotel manager with all the details surrounding the theft. She initially acted nice, promising to investigate and file insurance claim for refund of the value of the jewelry. After a couple of follow ups, she stopped taking my calls and has not lived to her word to file the claim or contact me.
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December 2023 by Eamon McDonald
I'm a business owner for 34 years in Temecula, excited to have holiday Inn express in Murrieta untill today.I have recommended you guys multiple times maybe only 100 days, but at least this.Today went to check family at 1215 and was told $50 up charge, if we waited untill 1pm no charge.Amazing 1st time ever in 40 years of traveling around the world this has happened.I'm a man of principle not a man of money, We were only dropping off bags, business must be good, you just lost a customer.Idiots for management, at least at this location.Lots of options choose another hotel in the aera.Customer service is non existence.Note parking lot had 5 cars.Empty hotel.
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October 2023 by Holly Taylor
Nice location, clean, decent breakfast. The clickable addresses is incorrect in Google. Look up Rival Coffee and it’ll take you right there.
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October 2023 by Kyron Kon
Breakfast was great ? they were quick to refill the coffee carafes (there should be 2)
The “clickable” address is no where near the real location (I submitted edit)….. over all, it is what it is
