-
January 2024 by Maricelly G.
They dont take care of the curbside pickup is a joke you wait forever if you do not call the store, i waited 30 MINUTES the first time and 20 minutes the 2nd time. that happened to me 2 times in a row in 2 different months, so it's not a coincidence that it is the norm. you can see other customers going in and out faster than the pick up. I canceled my order and order with the competition store they gave me my order super fast in less than 5 minutes and amazing service. Im going to report this to their headquarter, it is unacceptable.
-
January 2024 by Eric D.
Thanks for wasting my time, gas etc!!! I reserved a truck from the rental center and get there and I'm told "oh we had a glitch in our system and we have no trucks ". I reserved it and got a text the day before and the day of the truck is ready. How about a call or heads up there are no trucks available and not waste my time!
-
December 2023 by Kristin B.
Lovely Christmas tree selection. Found a great tree for the year. Thanks. Good prices.
-
November 2023 by Brad L.
I took my RYOBI leaf blower into this Home Depot. The battery was burned into the charger and almost caught my garage on fire. The battery clearly states it has a 5 year warranty. He offered to sell me another one and zero discount. I asked him why I would re-purchase something that's dangerous. They gave me the website for ryobi. I highly recommend using a different location than this one.
-
November 2023 by Maureen J.
I needed a new water heater. I was able to purchase one and receive service the next day. The sales person who helped me was very helpful. The price was average for a 40 gallon gas water heater. If you need a quick replacement, I can recommend Home Depot.
-
November 2023 by M J.
I needed a new water heater. I was able to purchase one and receive service the next day. The sales person who helped me was very helpful. The price was average for a 40 gallon gas water heater. If you need a quick replacement, I can recommend Home Depot.
-
November 2023 by Eddy I.
Whatever you do stay away from Home Depot at least the one in Murrieta I tried other ones and they're still the same unbelievable that I bought something for 80 bucks it's going to cost me 80 bucks to get it delivered I get to much cheaper from China this place is ridiculous and talk about highway robbery they take the cake I just ripped my Home Depot card it's right away and I'm a Lowe's customer because they get me the same product which is mulch for free don't care about people that's Home Depot take her to leave an attitude so leave it old people should learn to stay away from the store
-
October 2023 by Hi Y.
Hi to the Manager in charge I hope you can read this. Mercedes in customer service area is amazing!!! I am a compulsive buyer. Like I'll buy tons of stuff on my pro account and guess what I have kids. 5 of them and my items were just barley over the 90 day mark. She went above and beyond for my family. Even though it's only store credit. It's okay. I was excited because I was nervous and scared about the days. Basically she saved our entire family. With gas going up and inflation these little things in helping us just over the 90 days help's because life does happen and I always delay and delay my project. I am a female so it's 10 times harder to finish the project. I wish I was stronger and I wish I had 72 hours in 1 day to finish things but I'll start something and my kids immediately need me and I abandon projects all the time then I wake up half the project and sometimes I just give up...lol or find out I didn't need it. Thank you Mercedes!!!
-
October 2023 by Bnice B.
today we went to pick up some paint and Julie C. help us out. She was amazing. she was very helpful and had lots of patience for us. Thank you, Julie C.
-
September 2023 by Loln J.
I've visited this place, give this 5 stars it's because truly deserved! Staff are helpful! Lots of plant species and varieties available! I can get lost in this place! A "Disney" place for me! I can't walk the isles and imagine items that can go to my every part of my place and be comfortable with! From applicants to furnitures, to patio items, kitchen, electrical, paint, etc etc etc! Will be frequent here just because!
-
August 2023 by Shauna G.
This store is a hit or miss for me, we have been frequenting this location for the past 7 years. I always love to accompany my husband or hit this location up if we have a simple home project. My actual favorite is their humongous garden section (inside and outside) and their plants are well maintained compared to Murrieta Lowe's. Service is sketchy, like sometimes it's good and sometimes it's sucks or is non existent. Our recent trip was one of the best visits we've had, Rachel in returns was super sweet and empathetic about my dying plants that I was returning. She was also super helpful in explaining how their online/app doesn't always bring plants up because it's always rotating. Patti at checkout was also an amazing, kind human! She helped process our military discount at checkout. I wish that all our interactions and visits were just like this!
-
August 2023 by Cecilia B.
I had an encounter with a TM named Jess or Jessy or Jessica @ the pick up area. My experience was not good. To make the story short. I was looking for an item that should have been already ready on the 22nd but they can't find it. It's already on the 26th. Two other TM were already helping and explaining to me of what could have happened. Everything was okay until she entered the picture. What made me mad was not showing any empathy. No explanation. Just telling me to wait for an email when ready. No estimated time frame. She was loud. That made me really frustrated that, I hate to say, stepped down to her level. Telling me that even customer has no right to be rude. Accusing me of touching her hand (accident, we both waving while talking close to each other) She was also giving me a quirk smile and i heard her laughed when i left. No empathy, No explanation, No escalation to her higher level. Thats how she is committed on her job. Her name again? Jess, Jessie, Jessica.
-
August 2023 by James D.
if you enjoy paying triple for your building materials shop at the Home Depot! crooks!
-
June 2023 by Kathy O.
Who can resist Home Depot in the spring? They have a bountiful supply of vegetables, house plants, decorative plants, trees, on and on. I believe their plant prices beat out Lowe's but can't be certain yet. I'm going to scrutinize that and adjust my review to reflect what I come up with. I was there just yesterday and from the other side of their plants, I saw an incredible glow. I had to go and look see. Ohh! Incredible! It was a "Flame Thrower" tree. Pic attached. Wow! I have no place for it but if only I could? I surely would. They had three to choose from. Spectacular! While there, a lovely woman assisted me. I was looking for glass globes to update a few of our fixtures. The woman worked in returns. I'm sorry I cannot remember her name, but she was very helpful and cheerful. I've always received excellent, informative help at Home Depot, no matter what I'm shopping for. We outnumber employees so that's something I try to keep in mind. No matter what I'm looking for, someone always has an answer or they'll find one. That equates to excellent service in my book. 5 STARS! .
-
June 2023 by Gema T.
This store has a very strange layout and it's difficult to shop. However when I came in looking for flooring, Julie was so helpful in searching for what I needed. The flooring employee was out to lunch so she seamlessly filled in. That's great customer service. Unfortunately this store does not offer flooring samples so I wasn't able to purchase anything.