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December 2023 by Elijah S.
Do not use this bank. They are very rude and have horrible policies. If you value customer service and standard services this is NOT the place for you.
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October 2021 by Val P.
The tellers have become much friendlier. Compliments to Tenille in RB and the teller pool in both Escondido and RB for changing my opinion if this bank.
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February 2020 by Nicole P.
I love this bank! It is like a community here. They treat you just like family. If I haven't been in for a month they ask me what's going on and how I have been. The service is amazing and I'm thankful that when I moved to murrieta 4 years ago I chose this bank. Thank you Jeannie & Cheryl
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January 2020 by Kieran Q.
This has got to be the worst bank in the history of bad banks. The tellers are rude and preoccupied. They yell at you when you enter the bank "CAN I HELP YOU?" and the tellers are always the furthest from the entrance. When I explained to Lorraine, the bank teller what I needed, she pushed a form in front of me and aggressively said, "fill this out." I filled the deposit slip out. When Lorraine was completing the transaction Cheryl another bank teller walked out from the back to the station next to Lorraine with a plate of food and started eating and talking to Lorraine about the food. This distracted Lorraine and left me wondering when have you ever been to a bank where it is acceptable for a bank teller to eat their lunch in front of the customers and distract another teller from helping a customer? At the end of my interaction with Lorraine she sarcastically said thanks and that was all. At no time did Lorraine ask if she could help me with anything else. I assume she was interested in eating just like Cheryl was and not helping customers. This must be why there are never any other customers in the bank when my wife or I visit. I called hoping to speak to Jodi Rizzo but was told she will not be back for 10 days. I asked the lady who answered the phone if anyone else was available who could help me and she said "no, Rosemary was the one to talk to but she was at lunch." They need to change the name on the building from First Citizens Bank to "We are at lunch or not here to help." This bank takes at least 7 business days to clear transactions event cash deposits. Why do cash deposits have a pending status, even if they are only $2? Save yourself the frustration and do your banking anywhere but here were lunch is more important that serving customers and you are welcome to watch them eat it in front of you after you are yelled at and treated like a leper.
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April 2018 by Bree W.
Update: I have now been here for over 45 min trying to cash this check because of their ridiculous policies. I do not have an account here and just came to cash a check from an employer. Not only do I get charged an $8 fee for it but I have been standing at the window for over 25 minutes now waiting for them to "verify the check". I had somewhere important to be and needed to quickly get in and get out. Not spend over half an hour all together to cash a check just to pay my bills. Ridiculous. Absolutely ridiculous
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March 2017 by Windy B.
Horrible bank! Rude tellers , horrible customer service. Would never bank here again.
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August 2016 by Mali N.
Absolutely love this bank great customer service very personal no waiting to long all the staff is very professional ,very helpful and always in a good mood . They are willing to help you at all times . Staying in contact and trying to educate you with all the new possibility out there. Highly recommended .
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December 2015 by Matt J.
After 19 years I switched my business checking and credit card accounts at Super Discount Mattress Warehouse from one of the major banks to First Citizens Bank. The branch manager Mark either lowered or eliminated all service fees, greatly reduced my credit card fees, brings gifts on holidays, sends customers to my store that buy mattresses and recently took care of a bank issue for me on his day off. They deliver in terms of service and price.
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October 2015 by Penny L.
Very friendly staff, I think I'm finally on my way back to appreciating a bank. It's so nice to know if I have any questions I can speak with somone face to face. I was so disappointed when I went to bank of america to close my account off of Clinton Keith, only to find they no longer had "real" bank tellers. They had tellers you could call and talk to on a computer screen! I couldnt even close my account out in a branch location, I had to call there 1-800 #. Thanks to Anthony for all his help at First Citizens Bank in Murrieta. He made the transition easy and was very helpful!
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June 2014 by Charles H.
I absolutely have to sing praises for this bank and it's level of customer service. As a business owner I need a level of service that I have honestly never received in 14 years of business until I switched to this bank a few months ago. I have a professional personal banker (Anthony E.) that takes extremely great care of me and my business. I cannot say enough to express my gratitude to Anthony and his team. You literally play an intricate part in helping my business grow! Thank you guys so much for everything you do for us. A whole new level, you are setting the bar super high!! Good luck to the rest of your "competitors". 10 stars if I could!!!!!! Service has went down the tubes since Anthony E. Is gone. I'll be moving my accounts elsewhere.
