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December 2023 by Antoine C.
I'm lost for words to discribe those guysEveryone is so nice freindly and very professionalBritt, Franc, Brian, Daniel, and the new addition to the team DebraAbove and beyond my expatiationDefinitely will recommend those guys for any auto needs you may have
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November 2023 by Ronnie Perez
I make an appointment same day (Earlier) but when I arrive to the Store they told me that the wait time will be 3 and 1/2 hours because the were very busy. Very frustrating to waste time driving to the location and make a worthless appointment.
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September 2023 by Ted W.
Frank and his crew do a great job in making sure all details of service are explained before doing any work. No hard sale but true information on what is needed. I highly recommend this Dealer for any work that is needed. You as a customer is highly respected
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September 2023 by Erick M
These guys always do great work. The alignments are always spot on.
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September 2023 by Christiana Bronikowski
I have had no issues here what’s so ever. We have always had excellent service since we started coming here last year and this has been our spot since ! Frank is ?? awesome ! They do get busy because that is how great & hardworking the crew is here . Frank has been pretty informative and straightforward with me & taken care of my husband for all our car services and needs. We always look for him cause he’s established a good customer relationship from us. The other crew members are awesome too. I have seen good work relationships and good team work here. Never seen anything negative amongst the staff too only have seen & hear them working together, communicating, helping each other even having good laugh here there which is needed ! It’s not easy work but they make it seem easy with all the customers they get coming thru even the amount of walk-in’s they get ! They do what they can to accommodate everyone. I’ve not seen them ever turn anyone away or seen anyone walk out without offering multiple options that can be done for them. Even if they were just going out of their way to help someone out. So the customer service is def there !Today while waiting some of the neighborhood kinds came in seeking help with one of their skate board tire nuts as it got stripped came off causing him to fall. He came in asked for help and showed what was wrong web it was really nice seeing the staff go out of their way to even help them. makes me love choosing to live in this community even more.Keep up the good work everyone! You guys are awesome and do a good job ! Thank you all for you hard work and excellent service not just for the company but the community too. ??
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August 2023 by Raphael Paz
I went in today for tire rotation and I was very pleased with Arnold’s professionalism and customer service skills. Although they were short of help Arnold and Gustavo made sure the work was performed in a timely manner. Five Stars from me.Thank you.Service: Tires
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August 2023 by William D.
Took my 2022 Bolt EUV Premier to the Poway, CA location. I had 4 new tires installed. They left the shipping residue on the tires. This to me already showed a lack of professionalis. They called and said my alignment on the right side was slightly out. I said no to having the alignment done. As would look at how the tires are wearing when I the them rotated. However when I was driving home I noticed the steering wheel was no longer straight so something was done while in their possession of course they deny it. This is a location I will not take my car to in the future.
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August 2023 by Laurel B.
We had a 2:00 appointment for my husband's work vehicle for a "10 minute" install. He dropped it off a few minutes early. We heard nothing from them, so returned at 5:40, knowing they close at 6:00. They had not even pulled it into a bay. It has been over an hour and it is just pulling out of the service area. Why did they not tell us they were backed up when we brought it in. Not how I like to spend my only day off!
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July 2023 by Haden S.
Went in to get my back rotors and brakes changed they got it all done in just a couple hours. Arnold is a good dude keeps it honest with the customer and will not try to upsell you on anything! Rest assured the customer service and time management skills are excellent here. Appreciate it Arnold!
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July 2023 by Terrance Mcclure
It was the worst service I have ever experienced. I went in to have my front brake pads changed only to leave with my brake system barely working and being a danger to others on the road. I had to take my truck to the dealership to correct the issues that were made at this location.To add insult, they were supposed to refund my payment back to my card. However, it was done in cash, but no one from the store called me to inform me of the cash refund. So, had I not gone back to the store to file a claim for the damage they had done to my truck, I would not have known about the cash refund being there.I am beyond disappointed and upset. I spoke with the claims agent today, and he approached the conversation with an attitude and would not allow me to talk and tell the story.Not only do I NOT recommend this shop, but I do NOT recommend this company.
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July 2023 by Jeff Stephenson
I made an appointment for some tires, they got my car in and out very fast, and the whole transaction went very smoothly. Staff was helpful and worked out a good price to fit my budget.
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July 2023 by Kathy Brannen
They are the first vendor I've dealt with that I don't feel would not be honest! They work hard to make everything rite! Thank you
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June 2023 by Cindy N.
Now normally my boyfriend is not a fan of franchises or big name companies but I had an emergency. I misjudged a turn and hit a curb and got a flat tire. My boyfriend recommended Firestone. Because they most likely would have what we needed, and boy did they. I don't know much about cars and my boyfriend usually handles things like that. But he spoke to a representative named Arnold who seemed to really get along with him. He was polite, knowledgeable, and courteous. Not only did he explain to my boyfriend but he explained to me as well which gave me a lot of confidence to allow them to work on my car. He did it so well that I was excited to come back and pick it up. There should be a representative like Arnold in every Firestone shop. Not only does he explain to you but gives you confidence in the work being done even if you don't fully understand it. Once again I don't know that much about cars but Arnold made me feel like an expert. My boyfriend typically doesn't like talking to people but the interaction with Arnold made him smile, something I don't see him do too often. We both look forward to going back and getting work done there because of Arnold's expertise. Thanks Arnold!!
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April 2023 by Bobby Lyons
I've been using Firestone for a while starting with one in Bixby Knolls, Long Beach. Then the one in Lake Elsinore. Now this one in Murrieta. My wife and I were talking about tires and she told me about her experience with one in Oceanside. To my surprise it is the same as mine. They are so respectful, so accommodating, and so informative with the report after they are done with a project. I love all the locations but this one is mine. They are the best.Services: Oil change
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April 2023 by Brandon Fitzgerald
Great for tires and small services. would not recommend for larger repairs they get really expensive.
