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June 2024 by stefani maeda
Terrible! Go to any other cricket location but the one in Murrieta off of Madison Ave. Nice guy but ended up scamming us over a cheap $179 phone. Charged us over $434 for the cheapest phone and a headphones and speaker, saying it was a "bundle" set. We didn't WANT a bundle set. We only asked for a damn phone.
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March 2024 by Martin Mejia
Place is close on Sunday
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January 2024 by o 0
Friendly staff.
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October 2023 by Mrs Mac Miles
The gentleman was great customer service he helped my husband get the best rates for the phone that he purchased thank you for your great customer service.
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September 2023 by Carolyn Scott
Erica very helpful and patient. Answered all my questions.
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June 2023 by John White
Except for the lack of a USB c to USB c cable, the time was well spent. isaiah was great.
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April 2023 by Simone N.
Middle of the day Monday 430pm doors locked. No sign posted nothing. No out to lunch signs on any doors. Door inside the store is ajar which lets me know someone is either there or returning. People are walking up to the door knocking and no one inside. This is real time Monday 4/10. Will be calling corporate or franchise owner. This is crazy. Knocked on the door a final time and the worker said he gets an HOUR lunch. How do you take an HOUR lunch and have no one to cover your lunch? How is that company policy?? And when people are getting off work and coming to pay their bills. And don't labor laws say you need to take lunch before the 6th hour in California. So if the store opens at 10 how are you barely going to lunch at 430pm?! Yeah okay!
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November 2022 by Sheena McGill
Horrible customer service !!
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July 2022 by Robb O
EXTREMELY unhelpful. My wife went in to get her replacement phone from the insurance updated with data from her old phone. They said they couldn't do it because the wifi was broken on the replacement phone. Instead of replacing her new phone, they upgraded her. My wife told me what they did and I called to have them stop the upgrade but Dia Talen refused to cancel it and just replace the broken phone they gave my wife and charged her more for an upgrade. I asked to speak to her superior and she said she is the store manager and there is nobody higher up I can talk to.
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November 2021 by Margot P.
Unbelievably deceptive and completely shady !! My recent experience to my surprise was with the store (Manager) Danica, in the Murrieta location. I explained that I would be interested in an (Apple) phone. The manager suggested the (Apple SE) the only one in stock, she then brought it out from the back, I immediately noticed that the phone was previously owned, as there was also already a glass screen saver on it. as well as some random double ended cord, with 8% battery life?? For $399.00. She then went on to say there's a PROMO deal going on, were "I COULD pick (3) items from the display shown. (a blue tooth speaker, blue tooth headphones, a car charger, or a phone case). "Oh I can, for free" i asked, she replied "Yes, or I can offer you this Bluetooth speaker on this table. "Oh wow, really. Ok Ill take the large speaker in the box". She then reminded me that I would have (7) days to return the phone. The total bill was $617.00. The very next day, my mom said to return the phone due to its poor function. So when I went to the store I was told the amount I would be getting back would be ($284.99) WHAT??? The deceptiveness was in the sale itself , the promo that she hooked me on by saying it would be free, and at no time did she say that I would only be getting back a forth of what i payed. So I left the store! That same day, I called to speak to the "manager" I was shocked to know that the person who sold me this was the manager. she would not honor the return in full, due to the "PROMO" deal that she offered me, by saying it would be "free" , and I have 7 days to make a return. This person needs to be fired for the way she is conducting business, and ripping off customers, its shady and downright criminal behavior.
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October 2021 by Robbie Robinson
EXTREMELY unhelpful. My wife went in to get her replacement phone from the insurance updated with data from her old phone. They said they couldn't do it because the wifi was broken on the replacement phone. Instead of replacing her new phone, they upgraded her. My wife told me what they did and I called to have them stop the upgrade but Dia Talen refused to cancel it and just replace the broken phone they gave my wife and charged her more for an upgrade. I asked to speak to her superior and she said she is the store manager and there is nobody higher up I can talk to.
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September 2021 by Colleen B.
I USE TO' Love you,,, but you keep changing the Rules. I had hot spot for a year, i called to add my new phone and they said my phone was NOT' Compadible? After a year? Then they wouldn't take my new phone , my fault, I didn't ask. After that call the they would say ..we went thru our H.SPOT in 2 days. Even when we weren't home Naaa, I haven't been Happy. But my hubby takes care of this acct. So. Oh!!! But customer service is very nice
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May 2021 by Raquel S.
Hailey was great. Chill, kind, and great service. The manager however Dayanara watch it with her. She tried to sell my husband a $200 phone for $680. She made it seem she was hooking him up with accessories and a speaker but in reality she just leased him a phone plus leased accessories that added up to her made up price of $680. In total after months of payment it would have been over $1k. All he wanted was a $200 phone he saw on cricket wireless website. She was deceitful, will try and rob you from your money so please read your receipts and don't believe her hype or lies. Check prices on cricket website before. Online my husbands phone was $200.
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November 2020 by Ted K.
Don't go to cricket because I just got ripped off $65 for a month of service I never got !!! I tried to get my money back but they refused.
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July 2020 by Gloria Anderson
Polite staff but not so good at solving problems
