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November 2024 by Karen Granados
Best experience, nice people, great customer service. They have high quality products.
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November 2024 by Jim P
Great selection of items. Excellent customer service service.
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November 2024 by Brent Huball
Lesli was so easy to work with. She went the extra mile to answer my questions.
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November 2024 by Barbara Belmar
Stopped at Bobs Furniture to check out their love seats and recliners. The store was beautifully laid out and Staci greeted me at the door with a very friendly smile and ready to direct me to what I wanted to see. She showed me what I wanted to look at and answered all my questions but didn’t hover like a vulture circling a carcass. She is very personable, helpful, friendly and capable at her job. She made my purchase easy, fast and stress free. I would recommend this store to anyone looking for furniture. They have a nice variety and the prices are reasonable for this economy. Ask for Staci, she will make your visit pleasant.
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October 2024 by X Q
The sale went smoothly. The sales person was very pleasant and helpful.
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October 2024 by man V
Excellent price and service ??
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October 2024 by Tatiana Chacon
We had a great experience! Makenzie was great!! We will be back!!
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October 2024 by William Cline
We were looking for bunk beds and Bob’s had just what we needed and at a very reasonable price. Sales person was professional and could answer all our questions. Very good experience for us.
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October 2024 by fujiifour
Leslie was very friendly and informative, I did not feel pressured which I appreciated. Glad to do business with her and would recommend shopping here at this location
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October 2024 by Daniel Loera
Jackie is great!
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October 2024 by Justo melendez
Very helpful answer all questions!!
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October 2024 by Janea Chavez
Jackie was great to work with and answered every one of our questions!
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October 2024 by John White
I had the best experience there. Sonya was so amazing!!!!
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October 2024 by Eldon Meacham
I had one of the worst experiences with Bob’s Discount Furniture, and I think people need to know before making a purchase. My girlfriend and I spent $5000 on a sectional and dining room set, and while we loved the look and feel of the furniture, the process was a nightmare.
A day before delivery, Bob’s system went offline, and we didn’t get any communication. Three days after our original delivery date, we finally got a text message—not a call—saying we wouldn’t be charged for delivery and asking us to reschedule. We had no idea what “free shipping” meant since we opted for 0% financing. Would it lower our monthly payments? Nothing was explained. Instead of prioritizing us, we were pushed back several days even though the system issue happened just a day before our original delivery.
We had a family gathering planned for the day after delivery to show off our new furniture. But since the delivery didn’t happen, we were stuck with an empty house. We had already sold our old furniture, assuming the new set would arrive, so we scrambled to buy foldable tables and chairs just to give people somewhere to sit. This could’ve been avoided if they’d communicated with us sooner.
When the delivery finally happened, things went from bad to worse. The crew mentioned we were stop 9 of 12, and they were clearly in a rush. My security cameras captured the entire delivery process, and from the time they arrived to the time they left, only 31 minutes passed. That’s nowhere near enough time for two people to properly deliver, unbox, assemble, and test a large sectional and dining room set.
Instead of working together carefully, each guy handled the furniture by himself, throwing pieces around carelessly. The sectional popped apart while one of them tried to move it, and I had to ask them to reconnect it before they left. They barely latched it back together, and now I’m worried some of the latches might be damaged.
Several pieces of furniture were damaged. The bench seat had a huge cut, likely from a box cutter. Two dining room chairs were dented, chipped, and scuffed to the point that they need to be replaced. One of the sectional consoles is either extremely defective or was damaged during delivery. And, as if that wasn’t enough, they left trash all over my yard, which blew around the neighborhood. So much for “white glove” service.
After all this, I emailed the CEO and some other higher-ups hoping for a resolution. I got a call offering to swap the damaged furniture and provide free shipping—which I already had because of the initial delay! For all the damage, inconvenience, and trash left behind, they offered nothing more than I’d already been given. Not to mention, they didn’t address my main concern: this could be happening to other customers who might not notice or speak up.
I even tipped both delivery guys $20 and gave them ice-cold drinks, hoping it would help them slow down and handle the furniture more carefully, but that didn’t seem to make a difference. All I got was the same free shipping I already had, and no real apology or solution.
I really liked the look and feel of the furniture, and I would have loved to recommend it to my friends or make a positive review video. But with how poorly everything was handled, I just can’t. I’m still waiting for a fair resolution, but until then, I’ll be taking my business elsewhere. Be careful if you shop here—you might regret it.
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October 2024 by Gustavo Andrade
Aaron is a great salesman, respectful and friendly
