-
May 2023 by Eric O.
Worst Customer Service ever this place really knows how to waste your time ! . Their teller service is terrible. Their customer service is terrible. Good luck getting respect.
-
August 2022 by Paul B.
This bank does not care about customers and reviews? I'll take my money somewhere else.
-
July 2022 by Rea R.
At 12:30 this afternoon my dad and I walked into this BoA. 2 men were sitting in an office talking to a customer, one of them approached us, we told him what we needed and he told us to have a seat. First of all the bank was empty except for a woman being helped in another office.As we sat there, we can clearly hear the conversation of the 2 men with the customer and it was not banking related. Now we are irritated, my dad asked for a business card from the teller at the window then asked who the manager was. Tammy the manager introduced herself but she didn't care that my dad was upset as my dad was trying to explain that he has been a loyal customer of BoA for over 40 years and that the man in the office just having casual conversation was unprofessional. I told him let's go because I didn't want my dad to get any more upset.(he is 76 years old)So if you want good customer service DO NOT go to this location.....
-
July 2021 by Jerome J.
Tried calling this bofa to speak to someone about a simple question but no answer. Hours are from 9am to 4pm but nobody answers the phone, why would I need to make an appointment if I just had a question that can be done over the phone. No wonder this bofa location has bad reviews from other customers.
-
December 2020 by Hank W.
The people at this branch are good, however, each time the Covid-19 virus spikes a bit, BoA closes most of their branches, including this one. The only branch open within 20 miles of me was the one off of Ynez and Rancho California Road in Temecula. The line yesterday (12/29/2020) was wrapped around the building. Today was not as bad, but I still had to wait in line for 40 minutes. Not sure how that strategy makes it safer for the public. All I know is that it was upsetting many of their customers, including myself. You do not see Chase doing or SDCCU doing that. What's more, this is the second time BoA has done this. If more branches were open, lines would be shorter, hence making it a lot safer. I feel especially sorry for the merchant customers. Small business has it hard enough without BoA making it harder. with their deposits. I would suggest that BoA change their strategy quickly, if they want to keep their customers base after this pandemic is all over.
-
December 2020 by Craig C.
I'm doing Uber eats delivery to earn extra Christmas money this year and I did a delivery to Laura at this branch from broken yolk restaurant in Temecula, and was shocked to find out she didn't pay me what she said she would. Not sure why, but I do have 4 accounts at B of A and have always enjoyed B of A, so thanks Laura, hope you enjoyed your lunch and next time I'm in this branch I'll be sure to point this out to them.
-
July 2020 by Angel H.
It is saturday july 18th 2020 my husband went to cash his payroll check at this location and the "manager" Evelyn smith told him they couldnt cash it because his Id expired the end of april. If you go to the CA DMV website it says as clear as day that expired Ids or driver licenses are extended until july 31st!!! We showed her the website and everything and still she said theres nothing she can do!!! Supposedly she got a memo stating they were no longer allowed to take expired ids so we called corporate according to corporate no memo like that was sent! So the manager clearly needs to watch the news and get updates regarding our state and our county! You CAN NOT DENY SEVERICE FOR EXPRIED IDS WHEN THERE HAS BEEN AN EXTENTION!!! Ps the one on ynez helped us!!!
-
January 2020 by Jer J.
GreAt bank. Been with them for the long time. The most convenient bank I know , will recomemd it to everybody
-
July 2019 by Amy E.
Once again Bank of America sucks ! I tried to give them a second chance . I deposited a tiny check of 284 dollars from my work they didn't give me any funds and there holding it 13 days ! I asked nicely for just 100 dollars but no . I don't even use this account and it's a safe checking account so nothing can bounce in it . So really ????? This bank is horrible .
-
June 2019 by Mariah L.
Worst Bank of America I've been to. They refused a basic deposit transaction I needed to make the day before I was to leave out of state. If you are looking for better customer service, I would highly suggest the branch on Ynez Road. It's only about 3 miles away and they really go above and beyond.
-
May 2019 by Jen B.
If I could give negative stars I would! This bank is horrible!!! You deposit a check and it will take almost 2 weeks to clear! I've never had so many issues with a bank before!! I highly recommend banking with someone else and not going to Bank of America!
-
March 2019 by Darla O.
I LOVE this branch!! Always greeted at door with a warm welcome and smile! Tellers are always kind and helpful with a smile as well. They are fast, I never wait more than a couple minutes in line, if I have to wait. Usually I go right up to the window. Today Cory in finance helped me With a problem I had with my Verizon pymt. No fault of B of A!! Verizon made the error and Cory helped me get the proof I needed right away! Thank you Cory!! Darla Orme A satisfied customer!!
-
December 2018 by Ryan S.
Slowest branch I've ever been to. Always a 10 to 15 minute wait. Nothing closer to me so stuck with the wait. Hard to see 5 people working and only 1 teller.
-
November 2018 by Marcy C.
Horrible service one teller and the supervisors that sit behind the wall avoid eye contact with the customers. As if that will magically make the line disappear, news flash actually having more than one teller will make the line disappear. When you finally make it to the teller they tell you that so much can be done online and at the ATM as to discourage you even walk in. What great service but they do try to get you to open an account with them after all that. Avoid at all cost to come here!
-
November 2018 by Bob W.
Terrible customer service! I bank with Chase but had to go to B of A to deposit a check into someone else's account. Done it many times at other branches but Middle aged hispanic lady with glasses decides to lecture me about filling out a deposit slip which takes 10 seconds. Hey lady! take your thumb out of your nose and do your job instead of picking petty arguments with customers. Will never open a B of A account and won't be back to that dumpy branch.
