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March 2024 by Heather Stevens
Great agents in Ontario, CA!Update: Absolutely the worst after rental experience ever. I have been charged several times for various fraudulent charges. The most recent...$105 charge for "Travel/Entertainment". When I call, none of the representatives are able to find my account or the charges. Total scam and I have already reported them. NEVER use Avis!
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March 2024 by Andrew Hardick
Reserved and paid for a full size truck that was false advertised. Was not available at this location, nor could they find an equivalent truck nearby. I was offered a van or a much smaller truck, even though I had already paid for the full size that was supposedly available. Daisy at the front desk was little to no help. She couldn’t pick up the phone to call other locations and resorted to texting other locations instead. She promised she would contact me when she received answers, but when I returned to the location to question the reservation issue after hours of waiting, she had apparently received responses and neglected to call me to inform. Customer service was no help. I couldn’t understand any of their people answering phones in India. They kept giving me wrong information even after I had told them it was wrong. They were unable to help me in any way that I had to cancel my reservation 2 days before my pickup was supposed to take place. Now I’m stuck trying to figure out how to fulfill my needs a day before I need it. Absolutely the worst car rental company I’ve dealt with, false advertise vehicles on their website, and try to give you cars that don’t match your needs even after you’ve paid in full. I will never use this car rental company again and advise everyone using them to be very careful what you are ordering. If I could give them a 0, I would.
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March 2024 by Jenelle Valdez
We were under a lot of stress. Joe was able to help us out. Nice friendly and knowledgeable. Will come back here for any future rentals!
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January 2024 by Brittany Walker
Josh, was so great! He was able to help me with everything I needed and was super nice!!! Thank you!!!!
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January 2024 by Rahshea Cardiff
I had a positive experience with these folks! Check out was simple, and the gentleman at the counter, Joe, seems to genuinely enjoy the people aspect of his job! I truly enjoyed our conversation as he assisted me with getting my rental going. My drop off experience was equally as smooth! In my humble opinion, this team gives the vibes and experience of being your local, neighborly car rental place, and I personally enjoy that vibe! Thank you for a great experience!
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December 2023 by Griselda wiggins
Excellent service, my fav place to rent
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August 2023 by Oussama Abdelli
Best service ! Best staff ! My go to place for car rentals for both work and personal. I always recommend it to my friends and family!
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June 2023 by Jazmin Cunningham
The price and convenience to rent their cars is great. Unfortunately the quality of cleanliness and paperwork is below the bar for me. I recieved my rental and the first thing I noticed was the smell of cigarettes. There were bottles left under the seats and a mini bottle of alcohol left in the glasses compartment overhead. I found a cigarette under the passenger seat and the stickers on the license plate weren't updated. The manager at the location let me know that the registration was indeed valid but he couldn't get to every car to make sure the stickers were on there. To me that was the wrong answer. This location just doesn't hit the mark for me.
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May 2023 by Michelle Deskin
Love this car rental place! Great service here & great rental cars! Car rental prices are always a fair price & more reasonable than any other rentals in the area. We live in Wildomar & still prefer to rent our car from this location every time!!! Come & see them, they're great!!!
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May 2023 by Madhumitha Reddy
They cancelled my reservation twice, once when I reserved a mini van, they called, left a voice mail, ask me to call and cancel my reservation since they didnt have the call. I called within 5 mins and talked to the customer service rep who told me they had a similar sized SUV and I even got a confirmation email. Then the same lady called from the local Avis 5 mins before I get to the place and once again tells to call some number and cancel. She doesn't even have the curtesy to cancel my reservation. She was quiet rude and acting like she didnt care at all. This is horrible customer service. I had to call a central line to get my money back. Complete waste of time.
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December 2022 by Dave Dien
Rented here four times. Had major issues on last two returns. Was charged $5,000 instead of $200 by wrong milage data entry. Now I've just received a message saying they don't have the van I'd returned a week ago.
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November 2022 by Sasha Mai
Joe was one of the staff who rented me a car recently. He is awesome.I picked up in Murrieta and dropped off in downtown LA, conveniently and smoothly.
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October 2022 by Robert Preston
Despite the bad reviews, I've rented from here like 6 times since moving to Murrieta with 0 issues. I always deal with the same guy. I book in advance, come prepared and walk out quickly generally. Only had to wait one time and I think I got there like 30 minutes early so they just had to clean my vehicle first. Overall chill rental experience and one of the easier non-airport locations I've used.
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October 2022 by Tanzania Robinson
Customer service was horrible. One man waited on the phone at the office with customer support for over 30 mins.. only to still not be helped.. I had a card and a debit card but because they were both chime and cash app they couldn't take it.. even though it said online debit cards would work. Varo is an actual bank and they wouldn't take that either. The vehicle I reserved they didn't have and then the one I accepted they gave away. I'd never go back nor would I send anyone to them. Id in fact urge people to not use this location.
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August 2022 by Thomas her
made a reservation and called the same day to insure the rental was available and they said yes it was the next day when it was time to pick up the rental I was called and told it wasn't available and I told them that I called yesterday to make sure a rental was available and they told me I probably spoke with call center agent which was definitely not the case smh