-
February 2024 by G P.
This place always has missing items that I need, and lots of expired dairy. I've purchased milk, yogurt, and other items several times only to find they are rancid by the time I get home. This is the only store that has a few items I like, so I keep coming back just to be stabbed in the back time and time again. Today I'm here to buy eggs but they all expire tomorrow. Thought I'd get some yogurt, but it all expires tomorrow. Usually dairy isn't even good up till expiration date, so I'm not thinking anyone is getting good food from here.
-
December 2023 by L K.
I like Albertsons because they carry things that other stores don't carry. I'm a diabetic and they carry a lot of healthy items.
-
October 2023 by Raquel H.
We were throwing a gender reveal party for my daughter and son in law. This is their first baby. Ordered 24 cupcakes from Albertsons bakery, letting them know it was for a gender reveal so we would like 12 blue & 12 pink frosted cupcakes. This is what we received. The colors were so dark blue and dark pink they looked horrible. The pink almost looked red giving a patriotic vibe instead of a gender reveal feeling. We had to scrape off all the frosting, mix with white frosting and re frost every cupcake. Completely defeating the point in ordering them. On top of the color being completely awful the woman in the bakery was extremely rude giving the feeling that she did not want our business and could careless how we wanted our order. We will never order from Albertsons again.
-
May 2023 by Anthony G.
Standing in the self check out waiting for a spot to open. An Albertsons employee behind me. A spot opens up and that employee just cuts in line without any hesitation now I call that great customer service! Never shop there again.
-
February 2023 by Spencer A.
It's an Albertsons. Big, clean, well stocked store. Staff is always friendly a helpful. Prices are outrageous, expect when things are on sale. Like I said, it's an Albertsons. Take the good with the bad. I frequent this location out of convenience. Personally prefer Stater Bros price and selection, however, it's not always as convenient, and that's no knock on this store. Giving it 4 stars, consistent with what you would expect from an Albertsons, knocking one star for price.
-
December 2022 by Kristin L.
Excellent customer service! I dealt with Pam I believe a manager at customer service and she helped me with a difficult return. She went above and beyond and reminded me that this is why I do all my shopping here.
-
December 2022 by Wendee B.
We did our Christmas Eve dinner shopping tonight at Albertsons on Scott Road. We purchased a nice beef ribeye roast from the butcher- he was very helpful and friendly and even offered tips on cooking the roast - ( I failed to get his name) As we were checking out there was an elderly lady who did not have an Albertsons rewards card and she also had a little trouble with the new technology of her chip credit card - our cashier Mitchell was extremely patient and helpful and even added our phone number in (we offered)for her to save about $30 off of her groceries. Albertsons was fully stocked and we were very pleased with their selections of items we needed, the employees we interacted with were very kind and helpful and we are thankful to have the store so close to our home. Customer service was outstanding.
-
November 2022 by Shauna G.
Great customer service as always, prices still blow my mind. We barely bought anything and spent a whopping $90, every little thing adds up super quick. Did our last minute Thanksgiving shopping and we're pleasantly surprised that it wasn't busy yet with a couple days to go. They had almost everything we needed except one thing, but the manager stocking the shelves was super nice and friendly explaining to us about their lack of shipments. Although the prices are higher, I really love their heart for service at this location!
-
July 2022 by Bing B.
Prices seem to higher than other local markets ie Ralph's and Stater Brothers. But there are deals to be found if you just look. The reason for the rating is that the employees that restock the shelves seem to be rude to the customers. I had an employee from the meat department push my cart out of the way to stock some meat. Saving grace are the checkers who are cordial. The best store with very courteous and friendly employees all around is the Ralph's in Menifee.
-
July 2022 by john c.
I went into Albertsons a few days ago and this was my last time ever going to this Albertsons. Me and my son usually go to the store and are greeted by friendly workers. This time was different. An employee named Mary was rude and unprofessional. I asked multiple questions as I usually do and she seemed visibly agitated. She pointed me in the wrong direction multiple times. My son asked if that's how all workers are on a daily basis. Holding back tears I told him," I hope not." The 300$ I spend on groceries will now be spent elsewhere.
-
March 2022 by Orlaine W.
Two stars for horrible customer service. The lady who was working the customer service area on 03/15 at 6:30 pm is basically absent from the area. I went to the lottery section to play. No pen of course. Checked the customer service and no one has there. So I look for a pen to see if there's anything within reach near the counter. She looks at me like I'm trying to steal something. If a person is looking for something near where the self select lottery slips are, it's prob not because they are trying to steal anything. Also, ask first before you make assumptions of people. Just be thankful you have a decent job, and do that job. Also, there's nothing to be stolen on those counters. If there is, who's fault is that for being irresponsible. If you will have self select lottery, then don't get mad if there are customers approaching the area. Make sure the area is covered . That's like leaving an changing room unattended and then getting mad bc the customer let themselves in. Never been so irked in my life especially because I politely told her I was just looking for a pen and thanked her and she has the audacity to ignore it and throw an attitude. The way she pointed out the pen to me (which was taped to a freaking scratcher by the way and made it hard to spot) was so condescending. No offense but people have jobs that are probably more stressful than this, but we can't simply choose to b**** on people because of preconceived notions or assumptions. We would definitely get coached. people need to learn to separate work and emotions.
-
November 2021 by Georgie M.
Wow, a real life size SUPER-Market. This store is huge. Take the two largest grocers in Menifee, where ever you shop and combine them. That's how large this store is. There are 18, one hundred foot plus long aisles. Given the store size, it will have whatever it is you're looking for. Granted this is Albertsons/Safeway, so there are a large number of proprietary "house brands" too. I know that Menifee has been growing by leaps and bounds, but why hasn't any other grocer expanded their retailer footprint?
-
September 2021 by Valencia P.
I have a 83 year old grandmother who has breast cancer that I get together every 1 to 2 months and we do her grocery shopping at this location by passing Stater Bros, Aldi, Target supercenter and ralphs driving an extra 10 mins because she enjoying going to this store based off of the high quality service she has also gotten there. Please keep in mind that she's 83 years old and an african american woman who is old school. She only writes checks, so we know that the store limit on a check is low but because we have been going here for years we know that the managers Paul (he's no longer at that store) and Tammy have to override the limit to allow her to pay with a check. She was comfortable going into this location, she knows the store like the back of her hand and loves the interactions she always receives with the employees until yesterday 9/28/2021. As usual when we arrive I walk inside the store to the right and grab an electric cart for her to ride in, bring it out to her, get her in the cart and she's ready to ride all down the isles collecting her items. Today was nothing normal, until we encountered the new store manager Paul Rodrigez at the liquor cabinet. Paul was kind at the time. My grandma thought it was the old manager Paul and called him by his name. He explained to her that he was the new paul but the old one is his good friend and they continued to have a conversation. After picking out the liquor 2 half gallons of Patron, 2 half gallons of hennessy and the biggest bottle of Grey Goose vodka this store carries he lets her know that he will take it up to the front ( which is store policy and we're aware). She reached out to shake his hand and he just looked at her. I let her know we do live in a COVID world and some people do not feel comfortable. We then went over to the line to pay for all the items. I noticed that the cashier who was very nice got a phone call and she said " it's the grandma and granddaughter " to whoever she was talking to on the other end of the phone. The cashier then gives the total and I let her know that we are the ones who have the liquor put to the side. She states that she was instructed to do two different transactions. I explained to her that she's writing a check and she will need to contact a manager so they can override the system. The manager Paul comes over and states " we will not allow the transaction. I walked around and asked the whole store if they knew you guys and everyone said no". We instantly felt embarrassed and humiliated because of his actions and words. He judged us, he profiled us and that's beyond wrong. Albertsons states online that they do not discriminate but that's exactly what Paul did. If he didnt know how to override it she should have reached out to Tammy, the other store manager. I asked to speak with her and she was not in. I then explained that no one upfront is an old team member, everyone that was on the front line were new hires. If you pull the records there were 2 people there as cashiers who were older. One of them was the one that was ringing us up and the other all the way at the end. So how would anyone know us if your whole team is new including him? How would we know the old manager Paul who has always helped us? and Paul rodrigez walked off leaving the cashier there to handle it. I paid for the bill with my card and to be honest I should have left every single thing right there on the check out because of how embarrassing that was. We go into this store every 1-2 months and spend a minimum of $700.00 sometimes $1,800 and every single time she writes a check. (I can provide all banking information if you like!)Why is it that last month when my BLACK GRANDMOTHER was in the store with my WHITE MOTHER she was able to write a check for $1,100 and had not one problem ?!?!?!!!!!Someone needs to explain to this new manager it's not what you say it's how you say it and the cashier with red curly hair needs a raise for doing the managers job and handling the situation the
-
July 2021 by Michelle Y.
The store was going downhill for a bit but lately it has been a wonderful place to shop. The staff are helpful, attentive, and hard working! The store has drastically improved within the past few months.
-
March 2021 by Renita Hernandez
I have been disappointed twice this week by Albertsons . You haven’t corrected my order still . You delivered to the wrong address Tuesday and to this date Friday you haven’t made it right and your customer service people have been nasty , rude , and ineffective!