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February 2024 by Magdy Mettias
store hours posted incorrectwasted my time going there
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December 2023 by Jason J
Terrible. No one will answer the phone local. Charges for access points but doesn't let you know till the customer goes to pick up packages. DO BETTER!
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August 2023 by Martha D
Have used this UPS store for our virtual mailbox for over three years. They are so great to work with and very helpful. Never missed a day of mail forwarding. I can call and ask if any mail looks important or not and have mail forwarded earlier. This has worked great for us. Only caveat is mail forwarding is a bit pricey (like $25 each time) but other than that we are very happy with the service provided at the Castro Street Mountain View location.
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August 2023 by Haider Syed
Terrible service.I went to print 2 pages, and the agent asked me if it’s usb or email. I said email for convenience but could’ve done eitherAfter printing it she says it’s $3.27 which is insane and then tells me that’s why I asked if you want usb or email, because there’s a $3 service charge for email.
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July 2023 by Michelle Ansai
I'm pretty surprised that every other review is one star. I've been to this location three or four times in the last year to ship packages and it has always been a great experience in terms of customer service and price. I'd highly recommend.
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July 2023 by Marichka Azova
Saidy provided a great service for us! Everything was done very fast and accurately.
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June 2023 by Mitchell B
Staff are rude and prices for "customer service" items are extortionate, it's probably why the staff are the way they are, sick of being confronted about the prices.I've had multiple UPS drop offs, they charge $3 to receive and open an email and the label is charged at 50c a sheet to print. Really? Charging to open an email, are you joking?Of course one part of the label needs to go into the box, they won't seal the box for you, you need to bring your own tape...Seriously not sure how they are still in business, compare to Fedex who are happy to do this or the local mail store.Won't be using UPS for anything again...
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June 2023 by Ann Yun
Do not do time critical shipments here- you can't trust it will get delivered on time. I paid a huge fee for my late delivery of my time critical shipment, and for the one week of limbo where the package seemed to be nowhere, I thought the package was lost.Dropped off an overnight shipment on 5/30. Wasn't delivered until 6/7.When I called this store on 6/1, they said everything had been shipped out previously on a daily cadence. However, UPS online customer service said it was picked up from the local store on 6/6. They didn't want to give me a refund (I was just asking for the shipment cost, and not including the late fee that was incurred) for the late shipment because it was picked up from the local store on 6/6 and thus, delivered within 1 day of that pick-up date.
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June 2023 by Kaew A.
My first time to ship the stuff to my friends. Good service, staff really helpful and really fast services
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May 2023 by J Liu
I don't usually care to leave a review, but wow this UPS actually picked up my call (after I tried calling another one in Sunnyvale and was left ringing) when I needed a last minute notary service (before 2pm), and a last minute printout on card stock.Samantha C. was so professional and friendly.Free parking in front of Starbucks, right next to UPS, less than 10m from the entrance.Definitely coming back here again for all future UPS needs. Thanks for making my own last minute emergency so easy.
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May 2023 by Zhu Li
The worst place to buy stamps.They charge more than $18 for a stamp book that is sold for around $12 at USPS. They do not allow return/refund after I found the difference even though the stamp book is still 100% new.
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March 2023 by Mary Grace Yao
I appreciate this UPS so much. Everyone here is kind and polite. Sam & Sharon are always helpful!Parking is easy - typically along Castro. I’ve been here many times, and they rarely have any lines. All the counters are open and will help you when they can.I will always use this UPS branch for all my UPS drop-offs.
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March 2023 by Andy Chen
Google maps says it closes at 7:00, but when you get there at 6:35, you found the store closes at 6:30 :((
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February 2023 by Satoshi K.
Avoid this store at any cost, esp. shipping UPS! What is good with a UPS Store if they cannot even ship a UPS package right??? At least be honest quote the right date of expected delivery. They said Thursday delivery and the package sat at their store the whole day next day. As soon as the tracking info became available, it said 7:00 pm Friday delivery. We had to spend an hour getting the package back to the sender. This store did not even use proprietary UPS system to ship the package...
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January 2023 by Shakun Grover
Went to this store for an Amazon return today. Since I am new to the country, I read reviews before going and so I went prepared with tape, etc. But nothing other than the return product was needed. I was done with the return in less than 30 seconds. It was super smooth and the person at the counter said they’ll pack, label and return the product. I wasn’t asked to pay anything extra. They offered to give me a return slip if I wanted it.
