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October 2023 by Sandy Lee
Excellent in store customer service
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August 2023 by Harvey Pye
Excellent experience from start to delivery.Mason and Megan were incredible to work with for their outstanding customer service and friendly approach to discussing product decisions.The delivery team was efficient and pleasant!Thanks
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June 2023 by jlwscribbles
The customer service in the store and its delivery service were both excellent. Very friendly and professional. Very friendly and professional staff. There’s absolutely no sales pressure to purchase and they’re very helpful in offering you samples to try out at home. The choice of offerings is also very good relative to all the other outdoor patio stores in the Bay Area.
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May 2023 by Jeff W.
I haven't purchased yet, but plan to in the very near future. The sales reps are extremely friendly and helpful. Not only are they knowledgeable, but they do not hard sell you. They're all motivated to help as a team because they are commissioned as a group, rather than on an individual basis. The quality of products is good and fairly priced.
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April 2023 by Josephine C.
Excellent service. Bought a garden seating set.. long time after a chair broke. I took a picture and went to see them. In two weeks we got a replacement totally new chair. Can't beat that service.. happy camper needless to say.
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January 2023 by Felicia Ventura
Always 5 stars working with Terra Outdoor living. Great service and products.
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October 2022 by Nancy Wesson
Staff seemed uninterested in helping us- just sat at the counter- We bought 5 pieces of furniture. Delivery went very well. Beautiful furniture.furnitu
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September 2022 by leslie e.
This is an update to a review I posted a little while ago. After complaining about the lack of rocks in the fire pit I purchased the district manager called me to apologize and sent me four bags of additional rocks at no charge. They were clearly trying to remedy the situation. That was a nice thing to do. I am still waiting for my 10 chairs that were promised in mid September.
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September 2022 by Orlando Kent
The staff at Terra are wonderfully exceptional human beings. More of the world should be jovial,chipper,and happy-to-see like the Terra customer care specialists
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June 2022 by Shannon R.
Beautiful store with great selection. The staff is very knowledgeable and was able to answer every question that I had. The store was clean and had a great layout. Would come here again and recommend to friends and family!
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March 2022 by Sarah Bates
Nice furniture and friendly staff. Furniture is pricey.
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December 2021 by Jean-Claude B.
Great and responsive service. Good selections and delivery made easy. The salesperson even worked to reduce our delivery cost.
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September 2021 by Marie Scigliano
Great selections for your outdoor spaces with knowledgeable and friendly staff to support your decisions!
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August 2021 by Insuvai A.
Extremely rude customer service... they shouted at our kid for touching the plastic glass that was displayed on a table...
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July 2021 by Jonathan B.
They say customer service is dead but it's alive and well at Terra Mountain View... We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.
