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August 2024 by Ashley Toye
We've lived here comfortably and pretty safely for 3 years.
As others have pointed out, Ray on the maintenance team keeps this place running smooth! He's always prompt, professional, kind and friendly. He will fix whatever problem has presented itself AND take the time to say hi to your dog. Things malfunction, it's a normal part of a home. But Ray gets things back to working order quickly- even if it's a weekend. I can't imagine this place without him here!
Despite others' complaints, the rent here seems on par for the area. It was sort of mid-range when we moved in. Spacious storage wise and parking wise. Our unit was renovated before we moved in and it has held up relatively well. We had a small number of ants once. The complex has pest control here weekly anyway and they came by and took care of it the next day. Haven't seen an ant since.
The noise of renovations around the complex can be loud especially if you're near one of the large dumpsters they fill and empty almost daily. There's also debris around these dumpsters constantly (broken glass etc) But it is something we were warned about before moving in. They tried to start tossing things into the dumpster around 7am one weekend but all it took was me standing in my doorway, telling them it was too early and they left.
Our catalytic converter was stolen from our spot in the parking lot over night once but I know that's a common thing. If packages are left outside the mailbox they will be stolen. The mailboxes themselves have been broken into a couple times too. But Justin at the leasing office holds packages for us now! He'll also come pick up a package from your door and hold onto it for you if you're away. Super friendly guy. Always around to answer questions and help out. We did install home security cameras etc for peace of mind but I dunno, I think that's just par for being in the bay. We've felt generally pretty safe here. I think it might have something to do with our unit being further away from El Camino and more nestled into the subdivision, but who knows.
The neighbours & staff are friendly, there's a nice park nearby, the place is very dog friendly (except no pets allowed in the common area which kind of sucks...) but it's close to work and the climbing gym.. if we've gotta be in the bay this place is good enough for us.
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August 2024 by Brian Lee
Ray did an excellent job repairing the dryer issue and also did a few extra things without me even asking. Very good communication and service!
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August 2024 by Eli Quintero
I like that the property has a lot of trees, unfortunately it is not the Right place for WFH, the constant renovations around make it impossible. If you got a unit that was renovated prior to moving in, your property will encounter countless issues from plumbing, kitchen stationary and so, right after you did already moved yourself in and signing the contract. The location is convenient, but overpriced for the age of the building and the little amenities that are not always in proper conditions.
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August 2024 by Nakul Nuwal
Okay place to live. Overpriced IMO for the amenities they provide. 1. Maintenance request are answered quickly
2. Frequent water shutoff is a HUGE nuisance. They shutoff water every two weeks for plumbing repairs. Not sure how the plumbing infrastructure is that flimsy.
3. Very noisy, WFH is nearly impossible in apartments close to El Camino Real.
4. Gym and Pool are frequently OOO. But I guess that's true for most of the bay area properties
5. Seems safe, only heard of 2 car vandalism incidents in the past one year.
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August 2024 by Maddie Gregorski
Fantastic matinence service; Ray came by to help us with a plumbing issue, he got things up and running again super quickly, explained everything that was going on fantastically, was very kind and helpful, and overall gave us spectacular service.
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July 2024 by Zongyu Dai
This is a good place. Office people and maintenance people like Ray are very helpful!
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June 2024 by Tal Sanders
Ray had a special delivery for me!!! Thank you Ray!!!!
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June 2024 by Scout Tweedie-Yates
I’ve loved living at residential for the last year (32male), I work from home and have a dog so I see all comings and goings. Everyone (as far as my neighbors in the north end of the complex) respects others sensitivities for too loud noise.
Theres an amazing pool area for when friends come over where you can BBQ, and everyone so far has respected the no music after 10pm guidance.
RE: maintenance, we had a shower start leaking at about 10pm - we had no idea how to fix, water was everywhere and I was bailing tub water into the toilet until we could go downstairs and turn off the water to the apartment. Not 15 mins after we called for help Jay in maintenance came to our rescue. He couldn't fix it without a specific part so he went to home depot to find it and fixed it that night so we could shower in the morning. I’ve never had a better maintenance experience after moving 7 times around the bay in the last 12 years. Jay is the man.
Fantastic experience with this place so far! Very dog friendly, I’d recommend to family, friends, and coworkers.
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June 2024 by Paige Rene
Ray with maintenance embodies the epitome of excellence in service, consistently going above and beyond the call of duty. His dedication and reliability have made him an indispensable asset to our community.
From fixing leaky faucets to tackling more complex repairs, Ray approaches every task with unwavering professionalism and expertise. But what truly sets Ray apart is his genuine care and concern for the residents. He not only fixes problems promptly but also takes the time to ensure that everything is in perfect order, leaving no stone unturned. His attention to detail and commitment to excellence are truly commendable.
But Ray's impact goes beyond his technical skills. He has a knack for brightening our days with his warm smile and friendly demeanor. Ray's presence brings a sense of comfort and reassurance to the community.
We are incredibly grateful to have him as part of our community, and we wholeheartedly recommend him to anyone seeking unparalleled service. Thank you, Ray, for everything you do!
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June 2024 by Tania Guarneros
Very welcoming community, starting from the front desk very kind Justin and Heather answer all your questions. Ray is very helpful in anything you need he does a great job, we been here for 3 years very satisfied with all the staff and the community (:
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June 2024 by Axel Lopez
I would like to leave a review for my boy RAY from maintenance department, he always goes above and beyond to meet residents needs, SUPER HELPFUL, Thank you ray!!!! And maintenance crew!!!
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June 2024 by Pablo
Nice apartments!
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June 2024 by Jorge Curiel
Ray was much help and fixed out refrigerator within the hour.
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June 2024 by Jade Bedley
When our washing machine started leaking when the leasing office was closed, Ray arrived within an hour to fix the problem. We really appreciate his responsiveness, thoroughness, and kindness!
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May 2024 by Sean Patrick Mc Cracken
Ray responded to our service request promptly and was professional and courteous. Always a pleasure. Adjusted down the sensitivity of fan in bathroom.
