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July 2023 by Stone Martin
Randy was my insurance agent for almost three years and was always helpful and quick to respond to any of my inquiries.
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June 2023 by Wenna Qin
I have my car and renters insurance with Randy. The people are helpful and responsive. It has been a great experience working with them so far.
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May 2023 by Izabela Mauricio Rezende
Always promptly attended my requests. He also found the best cover with the best rates.
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April 2023 by Mehdi AMINI
Terrible advice from their staff, and not happy with the follow-up either.We were in a move and in temporary housing for a couple of month, when I notified them that our car would be stored in a different location they called me and asked if they should cancel our renter coverage in the meantime. I agreed thinking I'd save a few bucks, but instead my premium **increased**!!They are still struggling to clearly explain it, and won't really own their mistake. Not happy about all this.
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March 2023 by Saman Fazaeli
I have my renters insurance with Randy Chang. Great people to work with. Responsive and take action promptly for you request.
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August 2022 by Bradley Bowles
I'm new to the Mountain View area and needed help transferring other State Farm policies to my new address - I received prompt and professional assistance!
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July 2022 by Bob F.
After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage and mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now
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January 2022 by Dr. Achal Garg
I recently moved from another state and was looking for a local State Farm agent for my car policies. After googling names of the agents, I decided to call Randy Chang's office. After few rings I heard click sound, someone on the other side just disconnected the call. Assuming it might be an error, I called again. This time, no answer. After an hour, called his office third time. This time someone answered the phone. After taking my details, she told me that someone will call me back. It's been 4 days I am still waiting to get a call from Randy Chang's office. In my 32 years with State Farm I have worked with many agents. I have always found them highly professional and responsive. I have never met a State Farm agent who never returned a customer's call. It is a very disappointing experience.
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September 2021 by Kristel Chan
Randy and his team at StateFarm are great! They are always so helpful and gives suggestions to save you money on your insurance policies. I highly recommend you check them out!
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July 2021 by Stan P.
Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of years back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.
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July 2021 by Kirill M.
Helped me to make sure my insurance is updated when my situation changed
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June 2021 by Richard Chen
Randy and his team are extremely professional and have always gone the extra mile to help us. We have been long time customers with Randy and only have positive things to say about the team and service. I would highly recommend Randy and his team for your insurance needs.
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March 2021 by David m.
I was a customer of Randy Chang's office for 2.5 years while I lived in Mountain View. Without fail, they were always extremely responsive, fast, helpful, and courteous. They were able to help me out with pretty much every policy change I needed over email, which I really appreciated. If you need insurance in Mountain View, this is the place to go!
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July 2020 by Clark W.
Randy is an excellent agent. Very knowledgeable. He has helped us with our auto, life, rental, and now homeowners insurance. Always very responsive and provides excellent service.
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February 2020 by Jo T.
Randy and his awesome team has been taking care of our family's insurance needs since 2013. They are always very warm, friendly and professional! They don't do hard sell and pressure me into buying stuff. Instead they listen to what I need, give me suggestions and execute per my instructions. They know their stuff, response very quickly and are very thorough! Randy is a great family man and a genuinely nice human being. I truly feel that he cares about me and my family rather than us just being another client in his portfolio. It is so rare to find people like him and his team nowadays when a lot of people are just interested in making easy money! I highly recommend him if you are looking for help with your insurance needs :-)
