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November 2023 by ViVi M.
This is the worst PostalAnnex I have ever used. The story is I was using them as my virtual mailbox, and they lost my returned package 2 times. The Lady there is not really in a good mood or attitude, I am not sure if she is an owner that's why she can treat her customers like that. If you don't like your customer, please go home and don't stay there, remember to hire the one who knows how to be nice. Because of those reasons, I decided to terminate my virtual mailbox with them and rent the mailbox at another location of PostalAnnex. If you are going to use any service from them, I recommend driving further to another PostalAnnex, please never consider this store until they are well-trained to provide good customer service".
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November 2023 by Altynay Abdrakhmanova
Worst place to get a service from. Stay away from here, and go to another place. Worst customer service, very rude and unprofessional workers or maybe they are the owners of this place. Take a look that there are so many negative reviews are there. YOU NEED TO IMPROVE YOUR ATTITUDE AND CUSTOMER SERVICE TO RUN THE BUSINESS!!!
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October 2023 by Altynay A.
Very rude and unprofessional workers! Seems like they are the owners of this place. Can not provide a right service and denied to provide a return. My passport application got rejected, because they can not take a right pictures! IMPROVE YOUR CUSTOMER SERVICE!!!
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September 2023 by Jeffrey Hecker
I have been using PostalAnnex for the last several years! The ladies are always smiling and very helpful! Knowledgeable about the many services and products they have. I have used a few other PO Box outlets and this is by far the best. Reasonable pricing and package receiving capabilities. My work requires a reliable location for materials to be delivered to. This is just that place! I have recommended others to use their services and will continue to do so!!
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September 2023 by Jinming Yu
The lady who helped us was not very nice. I asked if I could take a look at the passport photo she just took and it was a hard no. Getting a digital version is also a hard no.We had no chance of checking whether the photo looks satisfactory. She just printed two photos and asked us to pay.We felt very rushed and not satisfied with the photos.The passport photo cost 15.35 here.
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September 2023 by Erin Hall
DO NOT drop off package at this location! I have had multiple packages disappear and stollen items. They are running several scams. 1) The manager will tell you that she will email you a receipt with your tracking (which she will not send). 2) They will steal your expensive return items and replace with cheap junk (that will later be mailed back to you from the retailer, so you won't get your refund). 3) They will not scan some of your packages and they will disappear, never to be recovered.All of this happened to me in the last few weeks! Beware!
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September 2023 by Jill F
Postal Annex is an absolute treasure. I use them for all of my professional shipping and have never once had an issue or any kind. All of my friends who use their services have had the same experience with this business!
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September 2023 by Jinming Y.
The lady who helped us was not very nice. I asked if I could take a look at the passport photo she just took and it was a hard no. Getting a digital version is also a hard no. We had no chance of checking whether the photo looks satisfactory. She just printed two photos and asked us to pay. We felt very rushed and not satisfied with the photos. The passport photo cost 15.35 here.
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April 2023 by J H.
Great service and conveniently located for all you mailing, printing needs. Thumbs up
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March 2023 by S W
Lots of great services in one place here and fun last minute gift ideas. Reliable shipping and mail reception. I’ve enjoyed interacting with this business for years and appreciate the opportunity to support a small business.
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March 2023 by Ben Wang
Staff there is super friendly and helpful. Got a notary, scanning and some mail supplies there, all for very reasonable price. Will def go again!
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March 2023 by Diana Hsu
the proprietors here are rather cold and rude as they never greet, say "thank you" much less "you are welcome" even if you take the initiative EVERY SINGLE TIME you patronize their store, they NEVER EVER say "hi". It is unbelievable. It is such an unpleasant experience visiting the store. So pathetically rude period.
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January 2023 by Kushal Budhwar
Never trust them with your packages. Very rude ladies (specially Trinity) run this store and dont know how to talk to a customer. They were very rude and not helpful while i was trying to track my package. Please read all the 1 or 2 star responses below and you can clearly see that this lady is so rude.
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November 2022 by Han Xiao
Experience in here had been OK until I bought a fedex shipping label and decided to return the shipping label since I no longer need it. They surprisingly refused to refund my unused label, which is beyond my common sense, even though fedex customer service said they should do it. So it’s annoying. Anyway I had to come up with other ways to get money back. There are fedex onsite nearby so please don’t go there for fedex services, will save you some troubles.#updates: I filed a dispute with the bank credit card regarding this before getting the response from them that they are willing to refund me. So thanks for resolving this. Let’s see if dispution went through, and if it went through, we don’t need to refund. Otherwise I will drop by to refund it. Thanks.#updates: I returned it in store.
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October 2022 by Lijie H.
Do not recommend to go here for passport photos OR ANY important documents' photos! Expensive but bad service, not professional at all ! very disappointed!
