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February 2024 by Leslie R
I called to ask a favor. A shot in the dark. I didn't expect special treatment. A polite "we can't do that" would have sufficed. I didn't expect to be lied to. The favor: expedite my online prescription food order even though it's after 7pm; I have the written script. My vet doesn't return script authorization calls, so these two processes are incompatible. The lie: we haven't received your order yet but we only have duck and venison (I ordered Original). Now it could have been a coincidence that they only had the flavors I didn't order but when she hastily said that if my order was filled in a couple days, it means they got a shipment in, I decided to go and see. My cat was already out of food, what had I to lose? They had both the 4 lb and 8lb bags of the Original flavor that I ordered. How interesting. Why not just say that on the phone and stick to the story of not being able to process it? And then to insult me further by inviting me to spend money there buying the food that I was told didn't exist? One star is being quite generous.
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January 2024 by Sneha Radha Krishna
Jenna at PetSmart grooming is our go-to person for our dog grooming. The staff are friendly. We frequent this place often.
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January 2024 by Lois Bradford
Friendly staff. Many items to choose from no matter what animal you have.
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January 2024 by Spalding Indigo
The store is very pleasant, organized and clean. Staff are exceptionally friendly and welcoming. There's plenty of variety in pet supplies for all kinds of pets. I went in looking for a heat lamp and found it easily, where other brand stores didn't have that product in that I needed at all. Parking is plentiful and easily accessible. Great staff, great store!
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January 2024 by Lisa Lu
We had booked a boarding session at PetsHotel which got confirmed. But when we showed up with our dog, the employee said they could not board him because he had jumped up to greet him. There was nothing in the PetsHotel policy on the website saying this was unacceptable behavior, and it was frustrating to have to cancel our travel plans the morning of (and lose money on our car rental, etc.) because we did not know this would be an issue. The employee seemed uncomfortable and inexperienced around dogs. Our dog has passed behavioral evaluations at three other daycares, has gotten groomed at this PetSmart with no issue, and had a history of being friendly to other people and dogs at his rescue, so the whole situation seemed silly. In any case, I would recommend avoiding this place for daycare or boarding and going with one of the local daycares (especially seeing as they have turned away behaved dogs, including a blind dog, the day of with no notice or explicit policy from past reviews).
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January 2024 by Edward Mack
The young lady in the fish department is outstanding!!! Great advice and support.
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December 2023 by Miss C.
I made reservations at the Pet Hotel for my dog. My dog has anxiety so I wanted to make sure that they would be able to board him. Per their recommendation, I brought in my dog before his stay as a test run to see if the staff would be able to manage him. This day, he was very friendly with the staff and they assured me that it would not be a problem to board him. Great! Fast forward to check in day...did not go as planned. They told me that they would not be able to board him because he was growling at them and they were not able to handle him. I was upset and shocked because I took him in two weeks ago and was told something different. Since they were not able to board him, I had to cancel my trip to Florida and spent the holidays alone. Thanks for ruining Christmas.
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December 2023 by Chris Juarez
I take my dog here for grooming. He always looks good.
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December 2023 by John Lyle
I have a German shepherd who is required to get id hills brand and I have a prescription. The so called help refuses to check if additional products are in the rear nor asking any store if it's in stock anywhere. I recommend not using PetSmart for anything other than useless products that your own dog can't use. No service,no information not an ounce of aiding a senior customer who has a file that is why I am here.
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November 2023 by Maria Abelardo
This Petsmart location is the best ! There’s an employee named Jan who goes out of his way to help me with a smile. He understands my dogs needs. Regardless of his busy schedule , he is always around to help to the max. I can see how much he loves his job . I always leave this place with a smile.
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November 2023 by Anthony M.
Had my boy at the dog hotel for two nights. Seems like he enjoyed his time there and the associates enjoyed my goofball as well
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November 2023 by Yan Li
First let me say that the staff are very nice. My two star review is about the management of the aquarium section alone. The aquarium section was managed badly last time I was there in November 2023. Many fish looked sick. There were dead fish in a few tanks. The glass looked dirty. There were pest snails in many tanks, which shouldn't appear in any well-managed tank.
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November 2023 by Rahil Arora
Large selection of toys, treats and pet food. If you buy prescription food, they almost have the food in stock - I have always managed to find Royal Canine Hydrolyzed Protein food for my pet here.
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November 2023 by Tom McParland
Beware of the PetsHotel at this Mountain View store. We were longtime customers, but during our dog's last stay, they called me while we were out of state and said, "Your dog has worms. Come pick him up." They were wrong. When we got back, I took a sample of our dog's stool to his vet and ordered a lab test. The results came back negative! When I showed Petsmart the results of the lab test, they agreed to refund our money but didn't acknowledge their mistake or apologize for all the trouble they caused. Now we don't trust them anymore.
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November 2023 by Oicaroh Bong C.
I always buy fish frozen food for my Oscar fish and 2 pleco bottom fish thank you so much PetSmart
