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February 2024 by Nader Fathi
I cannot praise Dr. Julia Tang at Peak Physical Therapy - Mountain View enough for her outstanding care during my frozen shoulder treatment. Her expertise and personalized approach not only alleviated my pain but also restored my shoulder's mobility, enabling me to return to the gym and daily activities with ease.Dr. Tang demonstrated remarkable patience and skill, tailoring each session to my specific needs. Their encouragement was pivotal in my recovery, pushing me through the toughest parts of my rehabilitation with a blend of professional insight and genuine compassion.I wholeheartedly recommend Julia Tang to anyone in need of physical therapy. Her dedication and the positive environment at Peak Physical Therapy - Mountain View have made a significant impact on my life, turning a challenging situation into a journey of recovery and strength. Thank you, Dr. Julia Tang for your exceptional care and support.
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January 2023 by Lynette L.
This review is for their back office operations, not their physical therapists. All 4 members of my family have used their PT services and have had positive experience with the PT's. However, on the billing side, for 3 of 4 of us, they've consistently messed up, i.e. double-charging us for co-pays which were paid on the day of the visits, not applying payments to the right accounts, applying payments in an opaque manner, billing us 6+ months after a service was performed. Each time, the issues were regulated after we talked to their billing service but it takes time and effort on our side to gather the paperwork and then several back-and-forths with the billing service to understand what's going on. For an example of how convoluted this is, I had two visits one month apart (Nov. 4, Dec. 9) where they asked me to pay a $15 co-pay per visit. No problem, I pay them with a credit card both times. Some time later, they realize that my co-pay is actually $30 per visit. So then they apply my $15 payment from the Dec. 9 visit to the remaining balance on Nov. 4 in their accounting system without telling me. When their invoice arrives, I see that I owe $30 for the Dec. 9 visit. I compare this against my credit card statement and wonder why they didn't apply the $15 I paid on Dec. 9. So then I have to call the billing number to figure it out. Each PT treatment spans 4-5 visits over a few months, so you can imagine how confusing it all gets. This is hassle I would rather do without.
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January 2023 by Jade D.
My experience at Peak Physical Therapy has been very valuable. I severely injured my ankle and heel due to a rock climbing accident. After getting a referral from ortho, I was for a looking for a place to do my PT treatments that was covered by my insurance. I called a few PT offices and ended up going with Peak because it was close to my home.I able to get an appointment around one month from when I first called Peak. This seems to be typical as most offices I called was booking around one month in advance. The physical therapist I worked with was Michi. She was super caring and professional throughout all of my treatments. Each week I saw measurable progress in my mobility. I went from not being able to walk to being able to do squatting, jogging and jumping after several months of treatment. I also enjoyed talking to Michi during our sessions - she is kind and definitely tries to get to know her patients at a personal level.Thank you Michi for helping me with my recovery!
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December 2022 by Shristy A.
Well, let me start with mentioning that I am not a newbie to Physical therapy and I unfortunately have gone through multiple PTs in India and in the US. I am confidently writing this for Peak Physical Therapy after being associated with them for more than 2 years now. Sorry, I how did I miss this!Anyway, words aren't enough to express what Michi and Jason has done for me. Incredibly grateful to my doctor who suggested this as one of the best therapy centers in the Bay Area. I have had superb improvements with multiple injury areas - hips, shin, knees. My jumping, dancing and stamina has improved significantly.Michi helped me for my ~1st year after I had a decent and another horrible experience in San Jose. She listened to my issues so thoroughly every single time. Her focus is amazing and I continuously felt improvement over weeks. I had the portal link with targeted exercises, and Michi used different equipments and techniques and over weeks. Thanks Michi for letting me believe I could actually heal someday. And also teaching me to be punctual with appointments When I had to start visiting Jason I was a little nervous initially but again it's been almost a year to these wonderful sessions with Jason. First thing, he is so funny, lol. Coming to the point, he trains me in various different ways and he has helped me reduce my pain incredibly. I don't need massages to relieve my pain most of the times now. I am able to jump better(still improving), finish a 10 mile hike without crying, gain strength and stamina and many other things. He is extremely diligent and he has proved it to me that if I keep practicing and putting efforts consistently, my body will start using the right posture and will use the correct muscles and coordinate as it should. Thanks Jason, for greatly improving my life, you're awesome!
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June 2022 by R. J.
I recently completed ~8 sessions of PT with Julia Tang at Peak Physical Therapy in Mtn View. I had some shoulder inflammation from tennis and my sports medicine doctor recommended PT to alleviate the pain and discomfort. The Peak office is nice and clean and the staff is very friendly. But my experience with Julia took it to a whole new level. She was absolutely amazing. She's energetic and professional, and she challenged me during our sessions. The exercises that we did at the office (also assigned for me to do at home) helped strengthen my shoulder back to 100% after only 5-6 sessions. I really enjoyed working with her and give her my highest recommendation. And she will be the first physical therapist I call the next time I need PT.
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March 2022 by Alex W.
Really difficult business to deal with because they don't answer their phone and don't call back. They also lose faxed orders from your Doctor.
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December 2021 by j m.
Rich has worked miracles with rehabilitating my knee after 3 surgeries in the past due to injuries and now he his helping my shoulder pain and limited mobility. I am able to play tennis again!
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October 2021 by Kanja Saha
Although the therapists are very good, receptionists are neglectful about appointments.My son has been coming for more than a year and I have specifically requested to maintain his slot and they said they will send reminder when due. Yet they gave away the spots without checking. I am surprised they are still in business with such poor customer service.
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September 2021 by Ethan W.
After I tore my labrum, I thought I would never recover fully. Thanks to 5 months of PT with Michi, I have made essentially a full recovery. Michi was so knowledgeable, helpful, and aware of exactly what I needed to do to recover speedily and with as little pain as possible. The rest of the Peak staff were always attentive and helped me with scheduling or rescheduling appointments whenever I needed it. Without Michi and Peak, I certainly would still be injured, and I'm super grateful now that I am able to weightlift again pain free! I would have happily done 5 more months at Peak if I hadn't gone to college!
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August 2021 by Lilian Tellez
Another case of messed up appointment here. Got an appointment for a week later, which is a lot of time to be in pain. When I arrived to the place the receptionist said it was booked for the week after, and kept messing up the dates offering me an appointment the next day that was already booked, so she retracted, and asked if I wanted to be in the wait list.Not reliable at all...
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April 2021 by Daphne Pareas
I went here for six months for a frozen shoulder before I realized it wasn't improving. I actually only stopped going because they messed up the appointment scheduling, but I'm glad they did. Eventually I found out that the therapist here was making my inflammation worse, the way she was trying to stretch my capsule (shoulder). It got much better within a month of switching to a different place. I don't like to give negative reviews, but I feel like people should know this. I'm embarrassed I didn't realize it sooner; I wasted a lot of time on these appointments.
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March 2021 by Mangpo P.
I was referred to PEAK for my lower back pain and Khushi was my PT. Khushi was very great at assessing how I stand and sit and listening to all the details to help diagnose the cause of the pain. She would also adjust exercises and stretches according to my progress and how my back reacted. During in-person sessions, her massage skill was excellent. She also taught me how to do it myself at home. I had in-person sessions for 2-3 months and then switched to telehealth sessions after my back got better. Telehealth sessions were much better than I expected. Khushi was able to show me new exercises and correct my form with no problem. I could also show how my workstation is set up. After 6 months of PT, I no longer has pain, not even mild pain. It was a long and slow recovery, but Khushi was very patience and kept me encouraging. After all sessions with her, I have confident that I will be able to manage my back pain if it ever come back, and it won't be as severe as it had been.
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March 2021 by Milena G.
This is amazing! I'm 6 months pregnant and suffering from really serious back pain. I had my first appointment with Angela and I'm so happy with the service. Super gentle massage, some exercise, and kinesio tape helped so much that I almosy forgot about pain. I highly recommend Angela!! Super friendly atmosphere.
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January 2021 by Madhavan K K
Michi was an amazing physical therapist. I was referred to her for 6 months of PT after a shoulder surgery. Michi handled my recovery really well and made sure I hit my milestones throughout the recovery process. She's very friendly and takes time to ensure the exercises are being done the right way. Her calendar is usually pretty booked so I recommend booking appointments at least two weeks in advance.
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October 2020 by Ganymed S.
I am sad to have to leave a negative review half a year after going to Peak Physical Therapy for many months. This review is purely aimed at the billing department of Peak Physical Therapy. Peak / WebPT didn't account for a payment I did and misaccounted for another payment, resulting in sending me bills beyond what I was due to pay. I didn't catch that right away and paid the extra bills as sent and hence paid too much. Due to the misaccounting, Peak PT is still sending me a bill with a balance, while in reality now they owe me money. In the beginning of September, I walked Ana Caranza through the transactions on the phone, and she confirmed she sees that in one of their systems, the payments are not reflected, while they are in another, and that she would send me a check if I can send her my bank statements reflecting my payments, which I did. This was technically unnecessary, because her bank also shows the same transactions, but I did it anyway. Still, instead of a reimbursement, I get further bills, and am getting ignored on email. I don't assume any malicious intent, but the handling of payments is severely broken. Just a warning to others that you might need to get ready to waste a ton of time on something that should be trivial.
