O'Reilly Auto Parts store #3525 in Mountain View, California, offers a wide range of auto parts, tools, and accessories. Located at 1915 El Camino Real West in Clarkwood Center, the store provides useful services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. Customers appreciate the helpful and friendly staff, with some employees, such as one named Mario, taking extra time to answer questions and look up parts on the computer. The store's staff varies in knowledge; some employees are very knowledgeable about cars, while others know only basic information, which is understandable given the variety of staff experience. Customers value the honesty of staff members, especially when they receive clear explanations about car needs, such as the type of coolant required. The store also offers a free Loaner Tool program, allowing customers to borrow tools with a refundable deposit. However, some customers find prices to be a bit high and note that staff members tend to stay behind the counter and may not always offer assistance without being asked. There was a specific instance where a customer was told they could not have a battery installed even after confirming availability by phone, though they appreciated the free testing service. Overall, O'Reilly Auto Parts in Mountain View is a helpful store with a good selection, friendly staff, and useful services, making it a convenient choice for car repairs and parts.
Good location, helpful employees and easy parking. I didn't have to wait long to receive assistance and the employee was knowledgeable.
February 2024
Good store for emergencies and any car parts they order.
September 2023
I like oreilly bc they'll run a diagnostic for a check engine light for free. Otherwise the people who work there are cool, but the range of knowledge is pretty large. Some know what they're talking about and some only know very basic things about cars. It's not a taller so I understand though.
