February 2024 by Famoused9
Horrible service, unprofessional, rude driver, l
reserved a non emergency transportation for my back surgery, this van supposed to be equipped with wheelchair, at time return from hospital, I noticed that there is no wheelchair,
Nova transportation, sent very unpleasant, unprofessional, impolite driver who doesn’t care for patient, I will not use this company any more and do not recommend to no one , The driver who mandated me to wear mask, I am sitting in Nova cargo van , there is not no requirement by county , state, or federal to wear mask , hospital requires, I wore mask, a taxi driver, Uber lift or a cargo van can not mandate customer to wear mask,
Driver called his supervisor and did not take me back home sitting outside hospital after surgery even round trip was paid .horrible service,