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March 2024 by alma l.
The very first time I went to the body shop without any appointment, because I just went to ask for information. But I surprised that, right away Carlos took care of us. I explained what I needed and I received my quote right away. After that I make the appointment for my car. And during the process Carlos was very responsive and answered all my questions. When I picked up my car everything was fixed right, according with the quote and clean. Definitely if I need anything in the future. I know where to go. Thank you to everyone.
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March 2024 by David Lo
Summary: fast, communicative, detail oriented, returned my car looking like new, worked seamlessly with insurance, made the car repair process super easyDetailed review:Mountain View Body shop was listed by my auto insurance (Geico) as one of the local body shops, and additionally they were a Geico preferred body shop. What made me pick them immediately to do my work was Andrew, the owner. He let me know that they could schedule the work in a few days (compared to other shops which said I had to wait weeks to even start). My interactions with Andrew and Carlos were professional and courteous, and they both explained to me in depth what was the current state of the vehicle, what work needed to be done, and also went the extra mile to provide me the out of pocket price differential if I wanted to use OEM parts for the repair. Working with Mountain View Body Shop was super easy: vehicle was towed to their shop, I dropped in to sign some papers, was called when vehicle was ready after 2.5 weeks, signed some final papers, and took the vehicle back home. Behind the scenes, Andrew and team worked with my insurance to coordinate the repairs and supplements for additional damage that was discovered after the mechanic took the vehicle apart. They took care of all the communication with Geico. When I picked up the vehicle, it had been meticulously detailed and cleaned. The car almost looked as good as the day I drove it off the dealers lot. Thank you Mountain View Body shop!PS:It turns out that all the important structural parts of the vehicle would always be new OEM parts, so at the end of the day I declined paying for the OEM parts, I'm perfectly fine with an aftermarket bumper.PPS:Mountain View Body shop is partnered with Enterprise rent-a-car, so if you're picking up your vehicle you can just leave your Enterprise rental at the shop and they will take care of returning it for you.
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March 2024 by Maralissa Thomas
The work done was superb. I'd never know that someone had dented and scratched the front bumper of my new car. It looks like new again. I'm a very happy customer. Also, when I picked up my car, Mtn View Body Shop allowed for my Enterprise rental to stay parked safely in their lot until later in the day so I didn't have to wait for the rental company to get there. That made the pick up of my fixed car very fast. The only reason that I didn't give a five star is that, although most of the customer service employees were terrific, one was out of sorts and it spilled over in her interactions with me. I'll give her a pass on it this time, though, because everyone has a bad day sometime.
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February 2024 by Maralissa T.
The work done was superb. I'd never know that someone had dented and scratched the front bumper of my new car. It looks like new again. I'm a very happy customer. Also, when I picked up my car, Mtn View Body Shop allowed for my Enterprise rental to stay parked safely in their lot until later in the day so I didn't have to wait for the rental company to get there. That made the pick up very fast.
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February 2024 by r sloss
Replaced and painted 2001 Lexus IS300 trunk lid. Completed work in 3 days compared to an estimate of 4 days. Perfect color match. No issues. And washed / cleaned the car. Had 3 other quotes all between 25% and 50% higher.
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February 2024 by Elgin W.
Took my 2013 bmw driver mirror to get repaired. I initially called and then came in for a quote on the service. It was fair quote and it let my car for two-days. When I came in to get my car, it was actually cheaper than what I was quoted in and they cleaned it! I satisfied with the repair and customer service provided. Highly recommend this company for any repairs. Thank
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February 2024 by Emily R
It was my first time getting a car repaired after a parking lot bump, and MVBS did an amazing job. The car was there less than two weeks and was delivered early, repaired perfectly and fully cleaned inside and out. They also worked with Geico and Enterprise rental seamlessly to make the whole experience easy. I won’t go anywhere else for auto repairs in the future!
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February 2024 by Matthew Fastow
Absolutely the best bang for your buck in the South Bay - they strike the perfect balance between quality and price IMO. They also are great about updating you with status, and they return your car clean, which is awesome.
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February 2024 by James Harris
Without a doubt the best, most courteous body shop I've been to.James HarrisPalo Alto
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February 2024 by Miguel Urena
In November my car was vandalized and I went through insurance, Decided to go with my Local Bodyshop, Upon arrival I went in and the Staff was pretty kicked back and friendly, after checking in we went outside to check out the damage on my car and they went over the process with me, afterwards I left my car there for about a month (ish) didn’t mind as I had a second vehicle, I got the call that my vehicle was ready and went to pick it up, by just looking at my car i was amazed at how back to normal it was if not better looking after the damage, **I Did not upload all the damages on here** but after everything was said and done i went to get in my vehicle and noticed a small hiccup, nothing major or crazy but just a scuff on the inside of my Door panel, I went back in and shown them the damage, they took a picture of it and told me they will talk to their manager and I will be contacted by him On Monday *Picked up my car on Saturday*, and that his name was Andrew, after i heard this is got a little nervous hoping i wasn’t going to be in those situations of a “Wasn’t us sorry, have a good day”, but no, Monday I got a call From Andrew apologizing about the scuff and asked me when I can bring my car back to get it fixed asap, I really appreciated the Honest Customer service, Took my car in later that week and about an additional week after the repair and looks good!, My car is now back like as if it was never vandalized, I really appreciate Mountain View Body Shop and their staff for the Work and Customer service, If anything *Hopefully Not* happens again ill definitely be coming back to this bodyshop.
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February 2024 by David ..
Summary: fast, communicative, detail oriented, returned my car looking like new, worked seamlessly with insurance, made the car repair process super easy Detailed review: Mountain View Body shop was listed by my auto insurance (Geico) as one of the local body shops, and additionally they were a Geico preferred body shop. What made me pick them immediately to do my work was Andrew, the owner. He let me know that they could schedule the work in a few days (compared to other shops which said I had to wait weeks to even start). My interactions with Andrew and Carlos were professional and courteous, and they both explained to me in depth what was the current state of the vehicle, what work needed to be done, and also went the extra mile to provide me the out of pocket price differential if I wanted to use OEM parts for the repair. Working with Mountain View Body Shop was super easy: vehicle was towed to their shop, I dropped in to sign some papers, was called when vehicle was ready after 2.5 weeks, signed some final papers, and took the vehicle back home. Behind the scenes, Andrew and team worked with my insurance to coordinate the repairs and supplements for additional damage that was discovered after the mechanic took the vehicle apart. They took care of all the communication with Geico. When I picked up the vehicle, it had been meticulously detailed and cleaned. The car almost looked as good as the day I drove it off the dealers lot. Thank you Mountain View Body shop! PS: It turns out that all the important structural parts of the vehicle would always be new OEM parts, so at the end of the day I declined paying for the OEM parts, I'm perfectly fine with an aftermarket bumper. PPS: Mountain View Body shop is partnered with Enterprise rent-a-car, so if you're picking up your vehicle you can just leave your Enterprise rental at the shop and they will take care of returning it for you.
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January 2024 by Renana B.
Not sure about pricing as this was through an insurance company. But the staff is nice and friendly, the car looks good as new and all was done in a timely manner! Also they washed the car! Lovely.
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January 2024 by Matthew F.
Absolutely the best bang for your buck in the South Bay - they strike the perfect balance between quality and price IMO. They also are great about updating you with status, and they return your car clean, which is awesome.
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January 2024 by Thomas P.
I found the Mountian View Body Shop to be professional, and great at communication with customers. The turnaround time was "as quoted" and I recommend them to others.
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January 2024 by Ed P
Had the unfortunate luck of getting into car accidents while parked in the past few years but very fortunate to have found this car body repair company. I don't know why I haven't reviewed them yet, but I have always felt comfortable working with them, and they do a great job as well. The finish is just perfect - like nothing happened. They even washed the car before pickup!Shoutout to Andrew, who has always been very helpful.
