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September 2023 by Sung Christy
John is a really nice and professional seller. He helped me return my order and get a new mattress efficiently. I am really appreciative of his service.
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September 2023 by mcbay
Very nice customer service. I was there for more than an hour trying out different mattresses and they answered all my questions, gave me good suggestions but left me alone when I needed time.
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August 2023 by ryan w.
I was debating going to Mancini Sleepworld or here. I was so right in my decision to come here. Ramsey piled on discount after discount and worked within my range, promising a great 120-day exchange program and an awesome financing program. This is perfect, thank you so much for helping me fix my sleep!Time in store: 2 hoursCustomer service: 100%Purchase Price: $1,700
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July 2023 by Pamela Tremain
Ramsi did a great job helping me to order remotely. Thank you for your speedy and prompt service. Will definitely be back!
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July 2023 by pdq
I purchased a queen size Simmons mattress from this store, and was advised there was both a warranty, as well as a comfort exchange policy. Immediately after purchasing the mattress I determined there was a serious heat dissipation problem, and decided to return it for an exchange. I spoke to a few different people towards the end of May, and June who both said there was no problem, but when I showed up with the mattress an irate employee by the name of Love advised that Mattress Firm had to pick up the mattress, and customers were not allowed to bring the mattress back to the store themselves, but this was not in our contract, and never conveyed by any other employee.My experience with this particular store suggest there is no warranty, nor exchange policy, and that its a gimmick. Better to spend your money elsewhere.
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July 2023 by Nelly Nel
Fantastic deal for an organic bed, the lady who sold it to me, Lisa Marie, had great customer service and she even stayed late to answer our question and finalize the sale. The delivery was incredibly fast and when the guys got to my place to set up my bed it was fast as well. I’m extremely happy! I love my new mattress and adjustable frame!
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June 2023 by Biggie Smoove
My wife and I was new to the City. Walked into the store, Maritza helped us out. We walked out 35mins later with a set schedule for our new Bed set. Very polite, answered all our questions and explained everything with the financial side very clear. Great experience!
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April 2023 by Alejandro Aguirre
Maritza was wonderful. She were polite, professional and give us a very warm welcome to the store. She not only took the time to explain and answer all our questions, she went the extra mile given us the best deals of the moment. Thank you so much for making our shopping so easy. Please give a this lady an extra bonus ?
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April 2023 by Trish Gilbert
The 3 ladies who helped me today at Both Mattress Firms in Mountain View were awesome and so knowledgeable! The first lady I spoke with was Lisa, and she ended up needing to spend the most time with me working out the specifics, so I chose to place my order with Lisa. And I apologize I did not get the names of the other two ladies who helped me. One at the Mountain View location on East El Camino near Sunnyvale and the other that worked this afternoon with Lisa at the West El Camino location closer to Showers drive in Mountain View. But I want this review to reflect that everybody at Mattress Firm today that helped me we're extremely helpful. Especially the ladies.I ended up spending quite a bit more money than I expected but they really did get me the best possible deal for what I truly needed for my physical disabilities. And it doesn't look like an ugly hospital bed so win-win.
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April 2023 by Shawn Swantner
My wife and I were serviced by Tracey. Although this isn’t her normal store, she was very nice and knowledgeable and helped us select the best mattress for our needs.
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January 2023 by Wontae Jeong
Love and Estefany were a great help in getting the mattress to this location. After going to several other mattress stores, I decided on here due to their costumer service. I'm very happy with my mattress. Great experience!
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November 2022 by Usiha
Their warm hospitality made me feel at home, I tried many mattresses and did find the one I like with reasonable price!
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November 2022 by Carol Heart
The BEST CUSTOMER EXPERIENCE I've ever had!!! Selecting a bed is a big and important decision and I had planned on shopping around.I walked into MATTRESS FIRM in Mountain View, CA, needing a new bed.Carla stepped up, asked me what I was looking for, showed me fitting choices. Extremely knowledgeable, and an excellent listener, she took me to three beds in a huge showroom with scores of beds.She detailed and compared the features on the beds that fit exactly what I was wanting.An exceptional sales person and human being, that was clear. She lowered the price from the Black Friday sales price, It has a three month return policy, and, additionally, she added extra's. I made my choice! I was sold! An extraordinary and very pleasant experience! Thank you, Carla! Unquestionably, YOU, my dear, make a difference in this world.If you're in the market for a new mattress, put MATTRESS FIRM on your list. They just started their "Black Friday" sale and ask for Carla!!!
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September 2022 by Aleigh Robert
Our sales rep Anthony was super helpful and very friendly. He helped us find the perfect mattress that also fit our price range, and was very nice to talk to. Another sales rep Love was super friendly as well, and they both made us feel welcome to the area as we just moved from Canada. Thanks again!
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September 2022 by Audrey Egan
I had amazing service at this location. Love was very helpful identifying which mattress platforms I needed for my bed type, she even ensured me the best price and fast delivery for my urgent time frame.
