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November 2023 by Cary Smith
Excellent staff, friendly, professional and kind… Got the job done guickly with skill and thought… Outstanding crew.
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November 2023 by Henry Ak
Very friendly employees who get the job done in very little time and yet do an excellent job. Competitive pricing. Will do business again.
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November 2023 by Preet Gill
I loved that I was in and out very quickly and they explained all that was performed and what was needed in my future visitsService: Oil change
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October 2023 by Arundhati Shukla
Fantastic experience at The Jiffy lube at the intersection of Miramonte Ave and El Camino Real. Very efficient, trustworthy, good advice. They are not trying to make extra money by recommending unnecessary products and services. Definitely take your car there for their oil change.Service: Auto engine diagnostic
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September 2023 by Elie M
This is a hard review to write, because I like the staff at the Mountain View Jiffy Lube, but find the franchise's practices and the quality of fluids they use questionable and not uniform to OEM standards. I worked at another garage doing fluid changes before and thought it would be a straight forward process. Overall, it was not a smooth experience and not transparent. I am leaving a 2 star review as "could be better" due to my personal experiences here.Strike 1: I went in for a coolant change (drain and fill). The two gentlemen I dealt with called the service two different things; one called it a "drain and fill" before the service another called it a "coolant flush" after the service. This is confusing as one is a drain an fill, while the other drains, flushes the radiator with a cleaner fluid, and then refills the system with the correct coolant. It's a different service entirely (and the costs should be different) and the fact that they misrepresented what was done is concerning to the customer and tells me that the team is not on the same page.Strike 2: When I picked up my car I noticed that the new coolant was yellow, while the correct coolant color should be pink/purple. They never contacted me or made it sound like they made sure this was the correct coolant to put in. The wrong coolant can cost hundreds, if not thousands of dollars down the line due to corrosion and failed water pumps and seals. They did not talk to me about it; I actually had to ask. To which they said they didn't know what fluid or brand the coolant was. This shocked me, because if you don't know what brand or coolant type you put in how do you know if it was 1) the correct type or 2) when to replace the fluid next time? For all I know they could have put red bull in my coolant. The brand they said they used was no where to be found online and I have no idea how to verify if they put the correct coolant in my radiator. All I know if that my radiator coolant temperature is fine, but I don't know if the anti-corrosion additive package meets OEM standards or voids my warranty, because no one can 100% tell me what was put in it.Strike 3: When refilling coolant you have to turn the heat on high and have the engine running, so the new coolant goes to the car's cabin heater core that was previously drained. The coolant system is connected to the cabin heater core, which warms the cabin air in cold weather. I know this because I was a mechanic in a past life. The moment I turned on the heat to high and full blast, my low coolant light goes off like a Christmas tree! I tested the work and it was not done thoroughly. I was furious, because my engine started to overheat, so I drove back slowly to get it checked out.The were surprised to see me so soon (literally after 25 minutes). I told them that they have to turn on the heat to cycle the new fluid into the heater core, because it is now empty space that was drained of the old coolant. They topped me up and sent me on my way. Everything from a temperature perspective seems fine, but I don't think they used the correct or high quality coolant.The result is I saved a little bit compared to the dealer, but I have no idea if the correct "universal" fluid was put in or how the quality if the fluid is. For all I know it could be Nesquik.From a former blue collar worker to another, I am writing a nice and honest review. They need to standardize what they call different services (as it can be misleading), know what they are putting into your vehicles (to know quality and service intervals), and do the services the right way, so we are not left stranded on the road or with a huge bill in a few years.
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August 2023 by Laurie Beyer
A trustworthy place with excellent service! Highly recommend. Efficient, kind, and affordable.
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July 2023 by Deepak Nair
Very friendly service and detailed work for my brake replacement job. They were happy to do the work with the hardware i bought.
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May 2023 by Jeff K
The staff here all great to work with. Very professional and friendly. Thanks!Services: Oil change
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April 2023 by Santos Sabillón
Very good teamwork, it was my second visit to Jiffy lube and their bilingual staff (English-Spanish) have been very efficient and friendly in their work. Fair prices !!! Thank you Nicolas, Gisela, Justin and Richard for taking care of my car.
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February 2023 by Adrian Otto
Fair prices and friendly staff, but it might take up to an hour because they don't always have enough staff working. Sometimes, it only takes 20 minutes.
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February 2023 by Sybil Newborn
My sister went in for an oil change and the staff did an excellent job. I highly recommend going to this Jiffy Lube to get your vehicle maintenance needs done quickly and efficiently.Services: Air & cabin filter replacement
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February 2023 by Jerri Yue Zhan
Brought my car in for a premium oil change today. Left with my windshield fluid cap missing, shift knob broken and oily handprints on my white car. And they didn’t even reset the oil life system so the oil meter still says 10% which I had to do it myself.
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January 2023 by katie elizabeth
We always go to Jiffy Lube for our oil changes for the reliability, speed, and costumer service. Yet again, did not disappoint! Highly recommend. The workers here are super attentive and nice. Thank you!!!
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January 2023 by Hao Wu
This is the first time I go to JiffyLube. I decided to choose JL after quoting a few mechanics nearby and JL is undoubtedly the lowest. Some of the other offers I got are almost double the price.The work is done on time and the staff are all friendly professionals.I will definitely seek help from JL first next time.
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January 2023 by Timothy Gates
Amazing service, great men and women who work here! Reliable oil change and wonderful costumer service.
