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February 2024 by Richard F. Butz, O.D.
I have had quickbooks for a few years now. It does what it’s supposed to do. My gripe with this company is that it is very hard to nearly impossible to get a human being on the phone when you have an issue that needs to be resolved. In this case, it’s changing the credit card information on file to the person who bought my business. Over and over the phone answering system directs you to online articles. It also forces you to interact with an automated chat entity that wastes your time. When someone did call me back it was someone whose English was bad. When I asked for a native speaker of English they just put another Pilipino woman on the line whose English wasn’t as bad and was unable to solve my issue.Chase (the credit card company) continues to allow the recurring charges even though I’ve had new cards issued with new numbers.I just feel it is abysmal customer service when the people you are working with will do just about anything but talk with you. Once they sell you their product and get your credit card information, they are above talking with you.
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February 2024 by Joel Nies
If I could give quickbooks a -10 rating, I would. They have glitches they know about and don't fix. 29 stuck paychecks, 14 steps for each one to "fix" it. What a waste of time. If a smart person wants to get rich, build accounting software that works!
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February 2024 by T.S.C. Pros
Do NOT use this product!!!By far the WORST company to deal with. The program is full of bugs and it's constantly causing accounting issues. And occasionally they lock your account without reason and it takes days to unlock.
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January 2024 by Shane Hayes
Awful software. They just underpaid my staff half their hours because they don't accurately sync time into payroll. Huge frustration and waste of my time dealing with them to get this corrected, with no guarantee it won't happen with next payroll run.
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December 2023 by Marie Constantin
This company is a nightmare. If you need support, first start drinking. I like a good cold sazerac with a twist of Lemmon.
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December 2023 by Mike m
Quickbook Payments allowed an Amex customer to commit fraud against our company. It ended up costing us thousands of dollars. We called Quickbooks and because of a language barrier, we could not even understand them over the phone. I ask to speak with a supervisor but he refused. We have to cancel our relationship with quickbooks because they have ZERO fraud protection and horrible customer service.
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November 2023 by Andrea Miller
EMPLOYEES HORRIBLE. ANYTHING ABOVE 'SIMPLE' THEY CAN'T DO. THEY REFUSE TO GET ADDITIONAL HELP / ESCALATE ISSUE OR GET A MANAGER. I HAVE BEEN DOWN FOR WEEKS. 4 CALLS, NO SOLUTION, JUST REFUSALS TO ASSIST AT HIGHER LEVEL.PAYING MONEY, NO SOURCE TO FILE MY PAYROLL!!
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October 2023 by Laura Lynne Watson
TurboTax Intuit has been scum for years, hence the more recent lawsuit held against them from multiple states, as they were stealing money from low-income America's filing taxes with this service. Very clear that has continued, as they took $188 from my tax return, & their reasoning was for $50 some odd dollars going into a retirement fund. I take screenshots with all that I due & since this is small claims/criminal, I will be suing for 3x damages plus court fees as that is my legal right. Happy I made under 30k & took all the screenshots to prove. If this company has stolen money, you should 100% sue as I am, its clear this company is negligent & with this current practice policies, they wont be around much longer (sue now b4 they admit bankruptcy). The Government doesn't like tax fraud& the more we report & take to court, the more likely they will be held accountable for tax fraud. Seeing others comments about this company taking thousands, I really hope they sue for criminal b/c the courts will force them to pay back for damages. Just remember : Tax Fraud = Criminal. Criminal = 3x the damanges PLUS court fees in restitution to those they have fraudulently stolen tax money from.
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October 2023 by Simon Willetts
I've been using quickbooks for 15 or so years, now that quickbooks has developed an error i contact them for help and get the run around with terrible technical support help and invitations to pay extra to receive support on problems that appeared directly after running an upgrade. I'll be looking at other options for bookkeeping software moving forward. also your website provides no (reasonable to find) place to direct concerns about your support practices, pricing or software so here is your feedback on google maps. I am left wondering how well my data is being and has been managed by your software and as such my level of trust in your abilities is below where it needs to be to continue using your products.
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August 2023 by Lauro Silvestre Jr.
I'm not sure why the title of this photo is Bldg 7. CORRECTION: this is Intuit's newest building "BLDG 22" it is predicted to be open for business in October 2023.
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March 2023 by Nancy R.
I am so frustrated with Turbo Tax support that I am writing this review. I have been attempting to file a second amended tax return for 2021. Turbo Tax has "lost" my documents somewhere, due, I am certain to a software bug. I have the federal amendment return, but the state (of Colorado) has never been seen. I've now spent 5 hours on the phone with support. The last person I talked to basically told me I was lying and hung up on me! Does anyone know how I can get a document to file this amended return?
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March 2023 by Ryan D.
Intuit and other companies offering tax preparation services have lobbied the US government for years to prevent the IRS from introducing a free filing service. Most if not all other peer countries have such a free tax filing service. Intuit can take our money, but they will not have our respect. Vote for politicians who will support free filing with the IRS and are not compromised by corporate money.
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March 2023 by Mike L.
I really hope this saves someone from the nightmare that I went through.Their software can't even properly handle a household with 2 separate HSA accounts (it is more beneficial for my wife and I to have our own insurance through our respective employers). Doing my taxes last year, TurboTax reported that I over-contributed even though I did not. I called their support waited for 3 hours - after an hour of walking their rep through the steps she finally acknowledged there was a bug and that she would report it. She gave me a workaround, but "lo and behold" this year when I went to do my taxes, TurboTax said I over-contributed last year and therefore have to pay an extra penalty. After calling support again they were dismissive and refused to address my issue. I have a relatively complex filing and didn't find this out till about 7 or 8 hours in to my taxes. Their strategy is clearly to make you invest a lot of time before they tell you they are going to screw you over because they know that most of us don't have the time to deal with this crap and will just pay it.
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March 2023 by Laurie W.
Will be going elsewhere to do taxes from now on. If you have in home rental income (in my case tenant rents room and bathroom and shares kitchen) and need to split property tax and mortgage interest between sch e and personal, good luck. Turbo Tax program offered to carryover my figures from federal to state for $59. I accepted and submitted. Then a few days later I thought the state refund seemed high, so I checked the state figures. Turbo Tax overstated my expenses by not splitting correctly and ultimately claiming deduction for total of 165% of my property tax and mortgage interest expenses. It was impossible to get access to the "total" figure to fix it. I tried to call for help 3 times. The first two people were friendly and kind, but seemed to know less than I do, and the third person was on the line breathing, but said nothing. I guess they wanted me to hang up so their call time stats looked good. The program for in home rental expenses is messed up, at least for state.
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December 2022 by jennifer foster
Quickbooks does not keep a backup of simple start online data. Due to a software error my banking data was fed into three accounts. One new one, the existing account double entries and a third inactive non-related bank account. No only can I not delete the duplicate entries, I cannot see multiple lines. The software as written has destroyed my bookkeeping. BREARE SIMPLE START HAS NO BACKUP. WHEN QB DESTROYS YOUR INFO YOU HAVE NO WAY TO FIX IT. The ONLY solution is to pay someone to fix it.
