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August 2023 by Tomer M
Great service and reasonable prices. We took rentals of both a violin and a cello and they were in good shape.
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August 2023 by M S
Went in to enquire about violins for beginners. Person had a snooty attitude for asking for violins in the lower price range. Went to West Valley music where they were very helpful
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May 2023 by Mahtab Sabet
The staff were very helpful and knowledgeable!
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October 2022 by Joey C.
These guys are solid. Been there a few times to get strings and as a cellist of 25 years I can say they know their stuff.
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October 2022 by Bernard Yen
Patient and courteous staff. We came to get a bow rehaired as well as look for a bow upgrade. We didn't feel any sales pressure and got good personal space to test the bows on our own.
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October 2022 by Bob Price
friendly knowledgeable staff who graciously help beginning students on their way and expertly help experienced players get to the next level.
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September 2022 by Anne C (AC)
The service is not same as before. The current stuffs I met don’t know violin, cannot even tune the violin. So they just help you to do the transaction paper work and hand in the violin. You won’t be able to compare different violins. Moreover, they just keep asking you to upgrading. They don’t know customer’s needs, only want the quick transaction. Very disappointed!
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July 2022 by Annie Chang (九逸音樂藝術整合)
Highly recommended this violin shop.All the staff were very friendly and helpful. The instruments were well maintained. I rented a conservatory level cello and I was very satisfied. I would recommend this shop to my friends and students, and I will definitely come back next time if I need to rent a cello again.
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May 2022 by Wonder M.
Nice and friendly. Odd working hours and it's common that they don't always have a specialist that knows details about inventory, even when you schedule an appointment. They are well wishing, but could be better organized.
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April 2022 by Suhan Yang
I am a violin teacher from First Movement Music Academy in Sunnyvale. I have always recommended my students to come here for any violin issues from rental, buying to fixing. The service here is always good and professional.
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March 2022 by Chian Chai
The service is not same as before. The current stuffs I met don’t know violin, cannot even tune the violin. So they just help you to do the transaction paper work and hand in the violin. You won’t be able to compare different violins. Moreover, they just keep asking you to upgrading. They don’t know customer’s needs, only want the quick transaction. Very disappointed!
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December 2021 by Ellie
I just had my cello repaired here, and it was a really positive experience! I have a used cello that needed several small things repaired. The staff (I met with Patrick and Terra) were incredibly knowledgeable and provided a lot of options I could choose from. The luthier who worked on my cello was able to fix it quickly and I get my cello back sooner than expected. And I'm so happy ☺️ it sounds so much better than when I took it in!
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November 2021 by F C
This is definitely one of the best strings store in the Bay Area. Their service is top notch and staffs are super friendly. We've been renting from Heaney for years with 3 kids. Now, we're in the buying process and Heaney Violin had allowed us to take out instrument to try for 1 week each time. Trying without pressure! It's a big decision and an investment so they are super helpful and never rush us into making that decision. Kudos to the staffs and this entire establishment. They deserve all the business here!! Thanks!
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February 2021 by Katie B.
I bought my first cello from Heaney violins and had a great experience. They are taking covid very seriously! I made an appointment online, played in store for an hour, brought my two favorites home and then returned one. What a great experience. Everyone was polite, kind and clearly loves music
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February 2021 by Kate P.
My son's violin had an issue with E string - they changed the string, and the issue is gone! They even changed the finger location stickers. My son is excited and appreciated very much to see the new stickers. I was ready to pay for the labor (and a little scared how much that would be..) and was charged only for the string. What a nice surprise now days Thank you for the great service!
