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November 2023 by John Gordon
I'm a non-technical guy is this VERY technical valley. I had a pop-up security alert that I cautiously took seriously, and I called the "tech support" people allegedly at Microsoft. At their request, I downloaded software to share my computer's access, supposedly for diagnostic purposes. Ultimately, when the support person wanted me to login to Amazon, I got more suspicious and terminated the call. I called the legitimate Microsoft support people, and frankly, they were worthless. I took my laptop to Geek Squad (with whom I had a one-year contract after buying my computer), and an already busy-associate named Michelle Hudson took her time to confirm the scam, uninstall the software and give my computer a quick check. She also put me at ease with her calm, supportive approach. All good. Okay, you may (fairly) suggest I am naive and borderline stupid...probably some truth there. But non-techies like me learn from these events, AND we appreciate the courteous support from fine folks like Michelle.
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November 2023 by Geralynn Myrah
As an older person my computer skills are 25 years out of date. I depend on the Geek Squad to solve my computer problems.
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August 2023 by Daniel Lee
So hit and miss! Some real professionals but some clearly look like a rookie out of school who has no idea what he or she is working on. I have visited a couple times and I found that if you have an older car that you can be careless about, this is a good place as it's cheaper and they usually have no problem with older cars, older I mean 7+ years.However, if you have newer cars with all the fancy technology, and you baby it everyday and expect techs who would also take care of it, this is not the place. They either have no idea how to work with those tech parts or would not be careful when removing trim etc.
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February 2023 by Bruce Wilson
OC Repair of failed SSD DrivePro - correctly identified drive failed- correctly backed content of second drive- Cons - first tech reported that conventional disk had also failed, for which I had no backup.Senior tech corrected procedure
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January 2021 by Jonathan Quiñonez
I paid to get a receiver installed and the job took a lot longer than they said the quality is bad and also my speakers pop every time i turn my car on. Aside from that there is a small compartment on my center console that no longer closes thx to them and they refused to take responsibility for it.