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January 2024 by Billy
Good people, very high pricesI’ve gone to this shop a few times now. Their go to thing is needing to run a diagnostic check. This usually costs $250. And it doesn’t include fixing your car issue. Just a short report on what they think the issue is. Once I had my headlight bulb go out, they wanted to run a diagnostic and charge me $250 instead of changing the $10 bulb.It’s worth doing some basic research on the part cost and labor cost to estimate the cost of your specific issue. I took my car to my regular mechanic for the same issue and I saved more than $1000!! My regular mechanic charged me a similar amount to what I frequently found on car mechanic forums, which was much less than Felix’s quote.If they are telling you that a $250 diagnostic check is needed, I would reconsider your options. Granted I don’t know what they are doing for their diagnostic check, but connecting the OBD2 car reader to the car and reading the error codes should not count as a $250 diagnostic. OBD2 car readers cost $25, 1/10 the price of their test. At the very least their diagnostic check should include a thorough checklist of what they’ll be reviewing, so that there is transparency with the customer.
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December 2023 by Ruth Bradshaw
A Great Find!Their service is friendly and thorough. They give complete explanations. Felix’s was recommended by a friend after my usual garage closed and I’m very grateful to have found it.
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November 2023 by Olga Lewis
Peter and Justin are professional, knowledgable, and expert. They gave my 16 year old car a thorough inspection and tune-up. They communicate clearly and work hard to obtain parts and address the issues associated with an aging, but well-loved vehicle. I'm so happy I found them!
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November 2023 by Olga L.
Peter and Justin are professional, knowledgable, and expert. They gave my 16 year old car a thorough inspection and tune-up. They communicate clearly and work hard to obtain parts and address the issues associated with an aging, but well-loved vehicle. I'm so happy I found them!
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November 2023 by Sara A.J.
The best service ever I got for my car at the most cost efficient way. Highly recommend.Services: Auto body & trim repair
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October 2023 by Irene Cozzani
Felix's auto service did several repairs on my old car, the work was done on time with prompt communications and clear explanations of how the problems were fixed. The price was rightService: A/C system maintenance
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October 2023 by David Schatz
Simply perfect. Amazing customer service, Peter is great to work with. Would return anytime!!! Thank you for your help!
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October 2023 by Weixin Jiang
Bad experience, must be cautious about unexpected charges. Cost estimate before the repair process usually means nothing here, they can always find to reason to ask for additional cost. The most funny part is that, it looks like they are recommending that you need to have this additional work and they are doing it for your safety, but the fact is that they leave you no choice but have to take it, if you want to retrieve your vehicle with full functionality. Not professional at all, will never be there ever.My previous experience with dealers is expensive but professional, so it’s my first time to go to somewhere for a cheaper solution. It turns out it costs me more, also a very bad experience. My recommendation is that, do not come or find somewhere you are more familiar, this place deserves no trust!If time goes back, I will definitely take my vehicle to the dealers and take their offer.
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September 2023 by Lisa Hanle
I first started coming here because of it's convenience to downtown Mt. View but I have been a loyal regular for over a decade because of their extensive knowledge, how thorough they are in diagnosis and repair, their transparency and clear explanations of every step of every repair, and their reliable quality and service. I trust Peter and his team, and cannot recommend Felix Auto enough!
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August 2023 by Anna Eastman
What we appreciate about Felix's, and why we always come back, is that they keep the big picture in mind when diagnosing and advising us on repairs. This is super important for decision-making, particularly in our case with an aging car. At the same time, they also know EVERYTHING about the granular details, and they do their best to patiently explain it all to us. They're geniuses when it comes to the actual repair. Recently they noticed on a routine checkup that our radiator was failing, and they needed to replace it. Because our car is both old and atypical, the exact replacement part could not be sourced (and if anyone could source it, Felix could). Plan B was to modify the closest equivalent part to make it work. I wish that I knew enough about cars to adequately paraphrase what Peter told me they did, but it sounded like a really creative but also bulletproof solution. A separate problem we experienced is trouble shifting, and I was really impressed with Felix's systematic approach to accurately diagnosing the issue. They didn't just assume it was the clutch, they first ruled out other things like transmission issues. Clearly it would be best if every auto shop took the time to do this, but in our experience it's rare to find mechanics who are as thorough, and it's really critical to have all this data on the car's overall soundness when deciding how much to invest in repairs to keep an older vehicle on the road. This is why we are loyal customers and would strongly recommend anyone bring their car to Felix's.
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August 2023 by Antonio Velazquez
Excellent service from beginning to end. Service advisor provided excellent service from the moment I called to schedule an appointment . Although no appointments were available upon requested, he followed up with me when a time became available. Upon arrival, he greeted me by my name. They provided shuttle service. Throughout the day, I received a detailed report of the inspection performed. It’s the their time I visit Felix Auto Service and they always deliver.
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June 2023 by Joel Samaniego
Honest and knowledgeable staff who are happy to help you make informed decisions about your vehicles care. I’ve been a satisfied customers for over three years now.
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May 2023 by Mark Tashima
This was the second time to bring my vehicles here. The shop is on Evelyn close to the MTV Transit Center. This time it was to fix a scraping brake sound and fluid leak from my wife's 2017 Jeep Grand Cherokee. Peter called me after drop off to inform me that after their brake inspection and cleaning they couldn't find anything and the sound was gone, so he said they weren't going to do anything more. They did find a leaky plastic transmission pan assembly and they did a replacement. They also replaced the air filters which was recommended since the Jeep had 54K miles and an oil change. They did have to keep the Jeep overnight and Peter called me at about 4 PM the next day to let me know it was ready. I got a pick up from Justin, paid a fair price and drove my repaired Jeep home; a happy customer.Expert, professional service and a great value from a neighborhood shop. They offer a shuttle service for drop off and pick up. Peter and Justin are great guys. If your vehicle is out of warranty, bring it here for fixing, I have and will in the future, highly recommended.Services: Air & cabin filter replacement
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May 2023 by Mark T.
5/4/2023Felix's Auto Service191 W Evelyn AveMountain View, CA 94041This was the second time to bring my vehicles here. The shop is on Evelyn close to the MTV Transit Center. This time it was to fix a scraping brake sound and fluid leak from my wife's 2017 Jeep Grand Cherokee. Peter called me after drop off to inform me that after their brake inspection and cleaning they couldn't find anything and the sound was gone, so he said they weren't going to do anything more. They did find a leaky plastic transmission pan assembly and they did a replacement. They also replaced the air filters which was recommended since the Jeep had 54K miles and an oil change. They did have to keep the Jeep overnight and Peter called me at about 4 PM the next day to let me know it was ready. I got a pick up from Justin, paid a fair price and drove my repaired Jeep home; a happy customer.Expert, professional service and a great value from a neighborhood shop. They offer a shuttle service for drop off and pick up. Peter and Justin are great guys. If your vehicle is out of warranty, bring it here for fixing, I have and will in the future, highly recommended.
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April 2023 by Sriram S
Had my brake pads & rotors replaced- Friendly staff- Appointments are easy to get; prompt service- Reasonable prices- Pickup & dropoff services providedService: Brakes
