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January 2024 by Theo Zeitlin
I would rate atmosphere higher but we really need to do something about climate changeVegetarian options: ice cream.
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October 2023 by Abby Nunez
Very rude manager!!!!!!!
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August 2023 by Ofer Rozenblum
Nice ice cream parlor
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August 2023 by Liz T.
Service: 2/10Ice cream melted to a point of drinkability before it was even in our hands Do not go here
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August 2023 by Geronimo R
This store is very bad...I came many times in this store...whit my family.... The customer service is very..bad..the employees do not know how to differentiate the measurements of the ice cream cups..most the time i get large cup..and this lock medium cup. the cup is empty and melted..and I ordered for to go...
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August 2023 by Martin C.
Cold Stone is our favorite, and we live only a few blocks from the San Antonio and El Camino site. We hadn't been there in years, because they never have their ice cream cold enough. We went there to see if things changes, nope.
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August 2023 by Jazmin S.
One of the worst experiences at a cold stone. Customer service was horrible the ice cream melted right away. He said the way he charged me was cheaper for what ever reason although they were out of the chocolate ice cream. This explains why the reviews are bad. I will never come here again.
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July 2023 by Evelyn H.
This was the only ice cream joint that was open on our way home and ice cream was a must for the evening. When we got there, the place was empty. I ordered a like it Founder's Favorite. Maybe I've been spoiled by all other Cold Stones I've ever been to, but the serving was a bit skimpy. Flavor was good but presentation was just a bit sad.
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July 2023 by Mister L.
Bought the red velvet cake with sprinkles. The cake was super old and dry, even though I confirmed with the staff that it was fresh. A $52 cake should not be that bad. If you're charging hype, premium prices but providing subpar value you're losing me as a customer.It was for a special event so I had to serve it and felt really bad trying to return half the cake but I could see people left at half eaten very disappointing will not take another risk
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July 2023 by Maria Alejandra C.
What a terrible creamery. The ice cream melted in one minute. I definitely did not like it. The service was not good either.
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July 2023 by Anupam Bordia
They gave very little ice cream. My kid ordered strawberry blone and the server mixed showed him the scoop and took a big chunk out and gave some in the mid size cup. Other guys agead of us got way bigger scoops and hence we asked for mid size. What hurt me most that it spoiled my kids mood to see his ice vanish. Very bad intention of a server to a kid. This is 9 dollar scoop, not cheap. We are not going back for a while. I hate to say this knowing cold stone is our favorite ice cream.
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June 2023 by Q Q.
The guy was ok. They are a bit slow here. The chiller wasn't cold enough. All our cups were melted right from the table into the cup. the guys doesn't really mix much either. it was like maybe 3 chops and that's it. maybe he was tired. it was late. this store seems dirty but not sure if it's just the whole area/building. just looks dingy.
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June 2023 by Sara Coon
Worst cold stones I've ever been to, the employees didn't know what toppings that they carried , nor did they have the mix INS I wanted that most cold stones carry, the worker kept asking what size and toppings I wanted and still got my order wrong. Very rude and not professional and needs to learn their job better
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June 2023 by G D.
Do not go to this cold stone! We've been this past Sunday and had a terrible experience. We waited 30 mins in line just because there was only one person serving the ice cream and they were moving very slow. When our turn finally came, they didn't have the ice cream we wanted (although the container was in the display case, and there was no sign to say they were out of it). Then we asked for another ice cream and the staff didn't know the recipe, made a mistake and had to redo it. By the time we left, another 10 people were lined up because the line was barely moving. They need to significantly improve the quantity and quality of staff at this cold stone! This is not the first time we've been here btw, and it's always been a bad experience. Now we learned our lesson and never coming back here again.
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November 2022 by Vanessa Demetrus
The guy that is working tonight SHOULD NOT BE HERE ALONE. He is extremely incompetent. My boyfriend and I cane here last night and our milkshake was horrible and was made with no milk. We came in today, and the same guy was working. He said he needed to wash the blender before making our milkshake. After he was done washing the blender he said we had to wait for it to dry. After waiting 25 minutes and checking multiple times we suggested he dry the blender with a towel. He said, "That's a good idea! But...then there will be little towel pieces in the blender." This guy is incapable of doing anything on his own, and clearly needs supervision. DONT COME HERE UNLESS YOU HAVE AT LEAST 45 MINS TO SPARE.
