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July 2024 by DJ Bahl
Great Branch with lots of parking in the rear. Tellers remember your name.
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June 2024 by Monse Monse monse
The simple truth is that they open late, they close early, as businessmen, they don't care about their customers. How they support the rainbow, they don't care.
and the sleeping people
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January 2024 by Rob C
Horrible service! Incompetent and inexperienced staff. I wouldn't trust him with your money, not one bit. And honestly I would go to a different branch and this one
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September 2023 by Serena Hsiang
Not even trying to help at all, worse service ever
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July 2023 by Ameer
Citi folks are never helpful.
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July 2023 by Lisa
This is bad
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March 2023 by Justin Ridgeway
Came in to set up an account as I am new in the area. Customer service representative was utterly clueless about the process. I went through all my account needs with him, including some credit options. He did not listen and did not try to provide solutions. Sure enough, the application was rejected. I went back to the bank and ended up with another representative who was also clueless until she spoke with her manager who offered another solution, which we pursued. However, the representative that I was dealing with apparently failed to provide all the correct information for the application as it too was rejected because that information - which had been provided - was missing. What is going on here? Seriously. I've never experienced such staggering levels of incompetence and lack of diligence. My wife convinced me to try Citibank but I have had nothing but a bad experience with them so far.
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December 2022 by Sandra P.
After banking for many years with this branch I am sad to say I will be leaving Citibank after my experience here. The lack of competence here is beyond belief. After making an ATM deposit last week, $500 of my deposit went missing. Nothing has been done after multiple attempts of following up on my case. I am beyond disgusted and disappointed. It's been 5 days now and nothing has been resolved!
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May 2022 by Mr L.
This is for the Costco card customer service line at 855-378-6467. My Costco charges were getting declined for the last several days so I was in Costco and went to Membership to ask them what's going on. They said my membership was up to date so the problem isn't on their end and to call the number on the back of the card. I called the number on May 19, 2022 and spoke with a Jonathan. My balance was $125, and my credit limit is over $10,000 so no reason why my charges weren't going though. He could not understand this and asked me to get a calculator several times in order to calculate my outstanding balance. I told him, if my balance and new charges are under my limit, why can't I make a charge. Again, he asked me to get a calculator and again I explained the situation to me, he finally understood the problem. He then says my payments are on hold. I ask why? He said due to the large amount. I said, well they have already been withdrawn from my bank and show up on the citi website so what is the problem? We are holding these payments for 10 days. WTF? Time to go Karen. So I ask for his manager, Rachel and she says due to the large amount we have put these payments on hold for 10 days. We then get on a three way call with my bank to verify the payment. Rachel then identifies herself as Beatrice to the bank teller. Anyways, after the bank teller verifies all the payments Rachel/Beatrice releases the payments and I can make charges on my card. As a standard procedure, Citi should call and email the customer to tell them that their payments are on hold until they are verified so they won't be reflected in credit available. Citi should then explain how to resolve it. Additionally, Citi should hire better first line support that can understand a basic problem like the customer can't charge anything on his card, when his limit is over $10,000 and his outstanding balance is $125.
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January 2022 by Kim K.
Minimally competent staff with no customer service orientation. They seemed to think it was ok that we were going to be locked out of all access to our account until an ATM card arrived by snail mail. They promised to expedite it. Four days later, still waiting because they sent it by regular mail. Find another branch.
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November 2021 by Nik C.
I was recently at the Citi Bank in Mountain View to open a checking account for a senior citizen and for myself. Unfortunately, we left the branch with 4 opened accounts (2 checking and 2 unnecessary saving), and none was specific for a senior citizen. The banker was unskilled and unfriendly. I had to go to another branch and close the accounts. Minutes after completing the survey about the situation, to my surprise, I was contacted by phone by the same banker who had created the problems, as he wanted to give me some explanations about my bad review about him in the survey. I wonder why I wasn't contacted by his manager. Very disappointed.
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November 2021 by Ken G
Two stars because I was promised with some perks with opening a Citi priority account here during early 2021, namely some cash back and /or some little golden gifts. But 3 months had passed, I checked back with them and my agent played d*** and stop replying my email, yeah like no reply. I find this very disrespectful and fake marketing. Just beware to ask for instant perks should you decide to open an account there, the perks promised in the future didn't work at all in my case.
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September 2021 by Latonis Thomas
Staff at this location is very helpful . they inquiry me too get a Citibank credit card and I got approved I just wanted too thank them for there support thank you Citibank employees you change my life.
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September 2021 by Sergei P.
If you value your time then don't even think of coming to this citi bank. They questioned me for loosing my card and then were asking my questions I've never got asked before that was completely inappropriate for them to be asking. They also lied they didn't have my ID on file when how in the world can you even open an account with out an ID? Also asked to speak to manager but he was to busy yelling at this old Indian lady. Never come here.
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July 2021 by V KIM
This is a depressing branch.
And today, the branch put out a notice that they are closed and we are to check online for another branch. What if I do not carry a smartphone?
And one ATM has a broken "6" key.
