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November 2023 by Marlo S.
Says they are open until 4pm. I came at 2pm to locked doors and people standing around inside. No one wanting to be polite enough to come to the door and tell me that the posted hours are incorrect.
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October 2023 by Ali B.
Outstanding customer service! Having moved to the States two years ago, I faced multiple rejections when applying for credit cards, despite having sufficient funds in my account. My visit to the Chase Mountain View branch was a game-changer, thanks to Shahrzad, one of their bankers. She not only helped me submit an application but also tirelessly advocated for my case with Chase's credit department, ultimately securing approval.Shahrzad went the extra mile by thoroughly explaining all available credit card options, providing insightful recommendations, and offering valuable guidance on building my credit history. Her dedication and expertise were truly exceptional.In a world where exceptional service is often rare, Shahrzad stands out as a shining example of what customer service should be. If you're seeking financial assistance, I highly recommend visiting her at the Chase Mountain View branch.
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October 2023 by Zhila N.
I'd like to share my experience with this branch in just one word: phenomenal. I had visited three different banks in my quest to open a business account, and each one came with its own set of issues. Finally, I walked into the Chase Mountain View branch, and my experience took a turn for the better.Upon entering, I was greeted with a warm and welcoming smile by the lady at the reception. She directed me to the lobby and assured me that she would find a banker to assist me. In just 2 minutes, a gentleman named Edward Weller made my day. Not only did he help me open my first business account, but he also connected me with the best business specialist to address my business needs.I was truly impressed by Mr. Weller's wealth of knowledge, professionalism, and compassion. He holds the position of Senior Private Client Banker here, and if you ever require business accounts, I highly recommend requesting his assistance.
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October 2023 by Ma M.
I visited this location couple of days ago, and I was truly impressed by Shahrzad's knowledge, professionalism and compassion! I highly recommend requesting her assistance.
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September 2023 by Shahram F.
Had an amazing experience with Shahrzad Adeli in my visit to the branch. Shahrzad was extremely friendly and easy to work with. She took the time to answer all my questions and gave me great genuine advice on which account would works the best for me. I would highly recommend the branch and Sharzad Adeli.
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August 2023 by Aziza A.
We had a wonderful experience opening a checking account, savings account and credit card with banker, Shahrzad Keshavarz Adeli. She is incredibly patient, clear and helpful - and she gave great advice on which accounts are best for us. I highly recommend making an appointment with her specifically for your banking needs.
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May 2023 by Debbie T.
Cheerful and helpful staff. I appreciate the staff here is appropriately dressed. Makes me feel confident in banking with Chase. I'd make this my bank's location if I didn't live so far away. Presentation is everything.There's a parking lot with lots spaces available. This is contrary to other reviews.
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March 2023 by Y W.
Best Banking experience I've ever had. Genuinely thank you Lilian Xu who helped me set up my account. She is very attentive, professional and knowledgeable. She can speak mandarin and explain everything very clearly to me.Super friendly and easy to work with. I'd recommend this Branch(Mountain View) and Lilian in a heartbeat. I Appreciate your job!
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September 2022 by Robin M.
This rating is for Ms. Anju Paul of the Chase Bank at El Camino and Castro Street in Mt. View, CA. Ms. Paul assisted us with a banking matter nearly 8 years ago and from that single experience, I have always remembered her. I infrequently go into the bank however when I do, I search for her, just to say hi and to see how she is doing. She's always so happy, so very kind and so helpful. Yesterday I went in with a banking matter and as always, she was so very, very helpful. She's always going the extra mile and beyond her reach. She's a solutions oriented professional. Her tenure in the same location is a testament to the management of this particular branch. I sometime go into the branches of their competitors and there is never anyone around to assist nor many with longevity to which you can form a relationship. Anju being there is such a comfort to me and I imagine, anyone who knows and has worked with her. I did stop in to express my appreciation to the Branch manager for retaining Anju and I thank her again here. Thank you to Anju and my hopes for many, many other professionals like her. Regards!
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September 2022 by Nikhil G.
Hello, Welcome to Chase. Please come invest or deposit your $$$ with us, and walk across the street to a gas station if you want to use the restrooms. Went there for some work, and the service was pretty decent. Not very jovial but quick. But for such a huge building, they don't even have restrooms for customers. The lady said no restrooms for customers.
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September 2022 by Google user
ATM worked. Fairly clean too.
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July 2022 by 一锦
Had an appointment with them which I booked online the day before. Went in to find they were closed and told me they cannot honor the appointment I scheduled. They said they have some water issue they were trying to fix since earlier. However, they did not make any effort to notify me through text or email and did not cancel the appointment beforehand. Bad service.
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January 2022 by Dummycom X
ATM worked. Fairly clean too.
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January 2022 by Leonid Nem
Pretty weird service!!! Cashiers are rude!!!
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October 2021 by Helen G.
I want to commend Vice President/Private Client Banker, Edward Weller who works at the Mountain View Office of Chase Bank for his outstanding service today. I received an Insurance Check payable to Myself and a Servicing Company that my Loan had been sold to by Chase. I have been receiving the run around by the Servicing Company and my Insurance Company for the last week on proper negotiation. I stopped in the Chase Office to discuss how to negotiate this check. Needless to say I was not a happy camper at all. The Manager came over. She was really nice and introduced me to Edward. He escorted me an Office and spent an hour calling Chase mortgage and then the Servicing Department. Afterwards he typed up the instructions for me on where to send the item with information I needed to include. Thank you Edward for resolving and making my day much brighter. Your extraordinary service delivery made me a very happy Chase client.
