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January 2024 by Bennett Wilburn
Snapped one of the screws for my rear license plate clean off, threaded part still in the car. Took it to the dealer first, they couldn't fix it and referred me here. Car West took a look, was able to drill & remove the remaining piece and replace the screws. Got lucky, apparently, could have been more involved. Car West didn't even charge me for this because it was so quick!
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December 2023 by Manny Noik
I hit a very tall curb while making a left turn in a narrow parking lot driveway, which left a scrape on the right corner of the front bumper and cracked the moulding under the bumper. Dennis Gilman looked it over and said that it would be a $2000+ repair if the bumper was removed/sanded/painted, moulding replaced and the automatic cruise control unit recalibrated. He suggested it might be possible to reattach/bond the moulding and touch up the bumper instead which his staff did in about 1 hour during a follow up visit. The team did a great job, and Dennis did not even charge me for the repair. Car West has a new customer for life.
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December 2023 by Gene Linetsky
By far the best experience, and not just among collision shops but any and all car services. Dennis, Robert, and their team are world class. Excellent quality, a few unexpected free extras, and the total bill came under the estimate. Thank you!!!
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November 2023 by Maren Pedersen
Excellent prompt and affordable service. My car is a 2007 and the first question was: " Do you want this serviceable or perfect". I appreciated the concern about saving money on an older car. They were even able to reuse some parts! This is a worker owned business as well. Highly recommend!
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November 2023 by Joan Wolkerstorfer
I got better customer service here than I imagined was possible! I showed up without an appointment and Dennis took a look under my car in the parking lot, talking with me about my concerns and observations. He told me that the most thorough repair would involve replacing the frame, but my car was totally safe without any work—already I was impressed and grateful. He said to bring it back the next week when they had some more space in their schedule and he’d see what he could do by the end of the day. When I brought it back, he did the work on the spot(!) and for a price so low I couldn’t believe he was serious at first. He accomplished exactly what I wanted, and if I ever need any more body work done on a car, I’m going right back to see him again. This is the kind of service that wins customers for *life*!Update: I went back for an opinion after having my fender bumped in a parking lot, and Dennis looked at it, assured me there was no functional damage, and told me it would be better to put some wax on the the extremely minor cosmetic issues periodically than to replace the whole bumper and then need to recalibrate the backup sensors. Then he got out some wax and showed me for free what could be done with that. The best!
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August 2023 by Chris Woz
Work was done on time. The quality of the work is perfection. This is my second time and I will be back if I have to. Very friendly and very professional.
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July 2023 by Jane Shi
Robert did an excellent repair job. He handled everything efficiently and professionally. A very pleasant experience there.
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July 2023 by GZ B
Two week ago, I went to the shop to get my car fixed. I was so impressed by their service. Ray is the person who helped me. He is a very professional person and did a wonderful job. At the end, he did not charge me even thought I was trying hard to pay. He said it was a small thing, he liked to offer a free service. I was so grateful for his help. I highly recommend this shop.
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April 2023 by Sunil Shanbhag
Got work done here twice in the past year. Excellent experience overall, would highly recommend.
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March 2023 by Esther Dunton
Never had to have my car repaired from a run-in- now know I’d never go anywhere else.Robert stayed with me from the beginning to the finished step. I was nervous as to how to work w ins co and he took care of all of that.Car was perfect and clean when I went to pick it up.Robert was great; others in the office were very friendly.Best customer service I’ve experienced in any situation!!!
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January 2023 by Greg Hood
My wife recent bought a new car and within a week it was door'd in a parking lot. What a shock and disappointment, but Dennis and Ray made it all right. They were able to arrange paintless dent removal immediately and within a day had the dent removed squeezing us in when the paintless dent removal specialist was on site for another job. The cost was nominal! If you love good old fashion great service, outstanding workmanship and fair dealing, these are your guys. You will find none better!Service: Body & Trim
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January 2023 by Linda Baker
We had an excellent experience with the CarWest team for some body work. They went above and beyond to help us out with complicated logistics, and the car turned out perfectly. Many thanks to Dennis and the team!Service: Body & Trim
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January 2023 by Lukas Kaul
I had a great experience with Car West. Working with Roberto was very pleasant, effective and efficient. The repair was done faster and better than what I could have hoped for.Service: Body & Trim
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January 2023 by Annie Chen
Magnussen's Toyota of Palo Alto referred this location to me to get my taillight fixed. I spoke to Dennis, who gave me a quote and a consultation after taking a look. Following his advice, I ordered the replacement part from Toyota and brought it back to the shop. He had the taillight replaced in under an hour and even fixed the gap between the quarter panel and bumper at no extra cost.Service: Body & Trim
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January 2023 by Natasha Harrison
Absolutely amazing and kind people. They clearly know what they are doing and are super kind about it and won't rip you off. Shout out to Ray, he was great!
