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December 2023 by Herman M. L.
Simply horrible.. I wanted to purchase a used vehicle online and one of their sales reps. Told me initially that the vehicle was available.. Then the shenanigans began when he said that the vehicle was not ready until friday due to it being in the shop... Then he falls up by saying that. Because I wanted to purchase with a cashier's check with balance paid in full. He had me signed a worksheet with additional urgency.. Then he later on, called and stated that. Unfortunately the vehicle was placed on hold by a another person a week before.. I mean w t f?,I definitely do not recommend this dealershipFortunately I went to another reputable dealership with total transparency. Print professionalism and manage to secure my vehicle. The very same day, no thanks to BMW of Mountain View. That just simply wasted my time
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December 2023 by Coastal N.
Adam Xavier our sales rep was awesome! Adam is patient and was not pushy on selling the our 2020 X3 PHEV. G our finance guy was awesome as well! These two made our experience wonderful! Highly recommend BMW Mountain View.
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December 2023 by Billy Y.
We had a terrible experience with this dealership. We had a damage wheel lock nut socket so we cannot change our tire. This dealership refused to sell us a replacement unless we paid a lot of money for service and get the tire from them. We ended up going to Steven Creek BMW to get the socket. They disregard people safety and all about money.
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November 2023 by Mo N.
I am pleased to extend my commendation for the exceptional service provided by Dan. His expertise and commitment significantly enriched our experience as he guided my family and me through an insightful exploration of the BMW X5.From the outset, Dan showcased an impressive command of the X5's features, specifications, and performance capabilities. His articulate explanations and thorough responses to our queries reflected a profound understanding of the vehicle, contributing to a comprehensive learning experience.Moreover, Dan's dedication to customer service was evident throughout our interactions. He demonstrated patience and attentiveness, ensuring that we felt at ease with the information provided and fostering an environment conducive to learning. His approach was not only professional but also personable, establishing a rapport that facilitated effective communication.In addition to his product knowledge, Dan's willingness to go the extra mile was noteworthy. He took the time to address specific concerns and tailored the information to align with our preferences, making the entire process tailored to our needs. This personalized touch left a lasting impression and underscored his commitment to ensuring customer satisfaction.Overall, our engagement with Dan at BMW Mountain View Express was both enlightening and enjoyable. His professionalism, coupled with an evident passion for the brand, made our exploration of the BMW X5 a memorable and positive experience. We extend our gratitude to Dan for his exceptional assistance and commend his contributions to the dealership's commitment to excellence in customer service.
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November 2023 by Abd Elhadi M.
Great staff! very helpful. Bought a used M3.I recommend talking to Izzideen Abuebaid for help! He answered all of my questions, great customer service. I recommend this dealership in general, very polite and everyone there is ready to help.
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November 2023 by Sevana N.
My husband and I had an amazing experience buying our new car at this dealership because of Izzi. He was super professional, knowledgeable, and respectful. He made us feel very comfortable through out the entire buying experience and answered all of our questions thoroughly. The dealership is huge and they have a big selection of vehicles as well.
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October 2023 by David L.
I've bought 2 cars (brand new and pre-owned) from here over the last 8 years and the buying experience was top notch both times. The sales team is very professional, friendly, honest and not pushy at all. The space is very modern, clean and inviting. I want to give a very special shout out to Adam Xavier for helping me buy my most recent car. He is very helpful and responsive to my inquiries and needs. I would definitely come back here again for my future cars and highly recommend them to my friends and family. The prices are also very very competitive.
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September 2023 by Abraham A.
One of the best car buying experiences ever. Having a nightmare of an experience with my first bmw purchase at another dealership I started to reach out to other dealers this time around to inquire about a new M5 comp. I got weird and cold responses from other dealerships. Then submitting an online inquiry I got a call from Izzideen from BMW of Moutain view. From the start Izzi was extremely transparent, professional and extremely kind. From the start to finish our car buying experience with Izzi was amazing. He was so nice to us and respectful and transparent and attentive that it felt too good to be true. He created one of the most easiest and comfortable and happy car buying experiences I have had my whole entire life. Izzi is an absolute gem to BMW of Mountain view and I cannot thank him enough. Also, Sean from finance was an exceptional person as well as he was not pushy on pushing products but helping understand what extended coverages may make sence for us especially since it is a m performance vehicle and has costly maintenance. He made the whole loan process a breeze and again was extremely transparent and professional. Honestly one of the best car buying experiences ever had. I know now where to reach out if I do need more cars in the future. I have place that I can trust. Everyone here was so nice, attentive and respectful. They are also very transparent and not pushy. Even the sales managers here all came and introduced themselves and made sure we were happy and well taken care of. Thank you all at BMW of Moutain view.
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September 2023 by Jerry F.
This review is for a recent service experience. I have not shopped here for carsFor context, I'm typically someone who prefers using smaller mechanic shops rather than the dealer, as I find that the quality of work is as good or better for less cost. My personal opinion is that you'll likely never get as. good value from going to a dealership for service, so I'm trying not to base my review on comparing the service here to a smaller shop.I brought my car to the dealer this time for a warning light that came on regarding the airbag / restraint system. This was a 5 year old used car that I'd gotten about 6 months prior, and I had a suspicion that the issue might be under warranty. I also chose to visit this dealership because I'd had a couple of interactions with Kevin Tran here asking about the battery status on my vehicle, and he'd been really responsive and helpful. The service experience was a bit rough to start off. I booked an appointment online, and showed up expecting that since I had an appointment, my car would at least get looked at that day. But when I showed up, I was informed that they had a wait of several days just to get a vehicle into the shop, so basically I'd have to leave my vehicle there at least a few days. They also didn't have any loaners available at my appointment, and it wasn't a viable option for me to be carless for a few days. But luckily, there are able to reschedule me for a few days later and squeeze me into a loaner.After I had dropped off my car and gotten the loaner, I was informed (as mentioned in other reviews here) that they had a $310 or so diagnostic fee, which is only waived if the repair is under warranty. At this point, I wasn't sure if my issue was under warranty, but I went ahead with it. My vehicle ended up taking about a 5 days to get diagnosed, and a week and a half to get fixed. The issue ended up being an issue with wires getting loose, and (typical dealer complaints), the labor was only about an hour but the rate was also about $310, and the parts seemed pretty overpriced (a few small pieces for about $55). So altogether, it cost about $700. However, Kevin was able to knock the price down a couple hundred, which was nice!There was one last twist though. After paying for the repairs, I started going through the paperwork that was handed to me. They had attached a detailed service bulletin with the steps needed to remedy the issue, but the first paragraph stated that there was an extended warranty for the issue. I brought this to the attention of Kevin, and he immediately checked with his warranty department, and was able to get the repair bill voided for me.Overall, my takeaways from this are that even though the cost is fairly high (diagnostic, labor rate), I was able to get a loaner which was a newer, though smaller, version of my vehicle. So the diagnostic fee is somewhat offset if you consider the cost of renting a BMW (though of course you're losing the use of the car you own...). My other takeaway is to look out for yourself, checking paperwork or even asking if repairs are possibly under any extended or special manufacturer warranty. I would've spent $500 or so unnecessarily had I not looked through the paperwork. Of course, it would've been nice if the dealership had caught this too,
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August 2023 by JC C.
We shopped for a BMW recently, and while we didn't end up buying it from this dealer, we were very pleased with the treatment we received with Dean. We bought someone else simply because they had the car with the very specific options we wanted. Dean was very helpful and attentive throughout our shopping experience. Next time we're in the market for a BMW, we'll definitely contact him. And my kid says thanks for the Nothing Bundt Cake cupcakes.
