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December 2023 by Mark C.
I caught a screw in one of my tires so I needed to get it patched. I dropped by this location and I had a great experience. The representatives were very kind and welcoming. The team is very professional and knowledgeable. They were able to locate and patch my tire within 30 minutes. The entire experience was completely painless. The America's tires down the road can get very packed. I would highly recommend going down the block to this Big O's tires. They were amazing.Thank you guys!
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December 2023 by Angelica C.
I came for an oil change. I called in advance and David the representative stated that I can just walk in. This location provides a waiting area, magazines, tv, and a heater if needed. I turned in my car around 3:30pm and the car was ready around 5pm. Overall great experience, I recommend to not come during busy times due to limited parking.
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December 2023 by Will N.
I sent my 20-yr-old son to get our Camry tires replaced here. Besides teaching him a bit about responsibility, I also wanted him to get some practice developing consumer street-smarts, asking questions, checking details.The folks here were very patient with my son's uncomfortable moments of silence and awkward questions, giving clear answers on recommendations, pricing and process. Equally important, their prices were excellent and their service was strong and timely. Happy to recommend this business.
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November 2023 by Roger P.
Very professional and kind staff! This afternoon I brought my vehicle in for an alignment which I'd previously purchased as part of a 5 year alignment package. Because my purchased was made in another city, there was no record of it in their system. I also did not carry on my person a receipt to verify the purchase. David the store manager took pitty on me and offered to contact the store where the alignment package was purchased and verified that the information was correct, and They quickly performed my alignment setvice. I am happy to see that some people out there still believe in good customer service, God knows we need more of it. That phone call saved me over a hundred miles round trip, required to locate my receipt. Thanks again David! Oh and the alignmet was on point please let your technician know, shout out him he was also very polite and helpful.
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November 2023 by Christopher Gunnare
I went from flat tire, phone call to Big O and and back on the road in under two hours thanks to these guys. Flat tires are always a bummer, but it wasn't a prolonged one this time thankfully. Great customer service, no upcharge, and the best deal in town. Will be using Big O for future needs beyond patch job. They have earned my business.
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November 2023 by era radtke
Big O tire in Mountain View is great. These are third set of tires I purchased for my different cars in the past few years. The customer service is friendly honesty and reliable
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November 2023 by Karen Giovanna Trejo
I got one of those coupon mailings that had Big O Tires on it, and I saw that they offered a free brake check among other offerings. I thought this was so cool because I had literally been postponing this for a while. I called and was able to reach someone right away - David. David was VERY helpful and kind, and let me know when would be the least busy times to bring my car in so that I could fit it into my busy schedule. I brought it in today, and the brake check took about 15-20 minutes, so very fast! He let me know the diagnosis in a very professional manner, and gave me some advice for the brake parts (my husband usually does my brakes but he wanted a second opinion). I appreciated this so much. I will definitely be going there in the future to check out their other services!
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November 2023 by Helen Marquis
Terrible service. I was booked in for a 9am tire alignment. When I checked in they said it would be an hour max. After an hour and a half of waiting I went to check what was going on only to be told they hadn't even started on my car yet as they were still working on cars from the night before. They really don't care about their customers at all and are happy to have you just sit around waiting. Worth noting - the owners of the cars they'd had overnight weren't sat there waiting. Terrible customer service. Avoid.
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October 2023 by Serina L.
I needed an oil change and Big O Tires had the most affordable price in the area, even compared to local mom and pop shops. I called and was able to get a same day appointment on a weekday.The standard oil change includes full synthetic oil, and a basic tire rotation. Most other places charge an additional $25-35 for tire rotation. They also have special deals on their website you can check out.I dropped my car off and was told the service would take about an hour. You can leave your number so they can notify you when the service is complete. They also have a waiting room if you prefer to wait at the store.I didn't end up receiving a text, but decided to come back after 2 hours. Fortunately, my car was ready. I haven't had any problems with my car since. David was super friendly and nice, I would recommend this place for a standard oil change without hesitation!
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October 2023 by Jess O.
Life savers! We had driven up from Southern California for a quick one day trip and ran into some car trouble. The folks at Big O tires were able to quickly diagnose the problem with our car (at 4pm by the way...), order parts and have the whole thing done by the next morning. I was stunned they were able to get it done so quickly. Special shout out to Dave who was absolutely incredible! Can't recommend this place highly enough!
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September 2023 by Hon Kwan Wu
Today started off rough, but Big O Tires turned it around for me. I came in with a nail in my tire, expecting a hefty fee, but was met with quick, efficient, and incredibly kind service. In an amazing gesture of goodwill, they fixed my tire at minimum (no) charge, turning my day around completely. Huge thank you to the team - your kindness and professionalism have won you a loyal customer. I can't recommend Big O Tires enough!
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August 2023 by Lana Konopek
I love this shop and I keep telling my family and friends about it! This is my second time getting new tires there (Mt. View location) and will continue to be their loyal customer. The Customer Service staff is very friendly and accommodating; their technicians are extremely knowledgeable and thorough. Yesterday, I came with a flat front tire, but they discovered a nail in my rear tire too! Since I ended up replacing both front tires, they repaired my rear tire for free ?I strongly recommend this shop!Thank you, Big O! You are the BEST!!
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August 2023 by Ariana Montes
Dropped in with no prior appointment for a tire alignment. The gentleman that greeted me had my car in within 5 min and finished my service quickly. They give you a report that shows what degree your tires were at prior to the alignment which I appreciated. All in all, I do recommend this place and will visit again.
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August 2023 by Peter Ong
Christian is awesome. I needed a.wheel alignment so my son could drive back to Irvine California. He squeezed me in on a Friday late afternoon. Tech and him stayed beyond their normal closing hour to accommodate me. Very Grateful! Customer was cared for!
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August 2023 by Gregory Sanches
The Team at Big O Tires did an Outstanding job taking care of a flat tire yesterday. David Medina and his Team worked quickly and efficiently to get the new tire in, mount it on the rim and put it back on my truck. A very Professional group of guys and I will continue to bring my truck there for work and recommend to my friends to take their vehicle’s in to see David and his Team!! Thank you for your help. Greg