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July 2022 by Ilan Funke-Bilu
Service is always excellent. Staff makes a point of minimizing your wait. Makala Begin stands out in her professionalism. She's always pleasant, with a positive attitude. Last week I was in line when I witnessed an irate customer unfairly chastised Ms. Begin for what the customer perceived as an "inane" banking policy. He yelped that he was a businessman, that he would never run his business as you run ours, as though Ms. Begin was management, responsible for setting policy. What stood out was Ms. Begin's professionalism throughout. She was not critical. At the same time, I was becoming uncomfortable with the customer's attack. Ms. Begin should be recognized for her restraint and for calming the storm. He eventually left muttering. If I were the clerk, I doubt if I would have had the strength not to return the vitriol. She's a keeper!
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May 2022 by Kam Lipsit
I used the ATM at this bank only because I have a prepaid debit card and it doesnt charge me a fee to withdraw money but when the transaction was complete and the screen said please take your money, there was no money to take because the machine did not dispense any . The money was deducted from my acct though. I went into the bank to speak with them about the situation the following Monday because this happened after the bank was closed for the weekend, and I was told that because my card was not a Premier Bank card, that I would have to contact the card issuer to get my money back. I am pretty sure that the bank was over $500.00 in that ATM machine so they should have been able to look at my receipt transaction number and give me my money but instead, I have to waite up to 45 business days to get the money back from my card issuer because they have to investigate the transaction. I am very upset about this because this situation has caused me to be behind on some of my Bill's.Although I'm unhappy about the situation, I do have to say that the woman I spoke with at the bank was very friendly.
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April 2021 by Brandon M.
This bank is so stupid, they told me they couldnt give me cash for $50 of rolled quarters because I dont have an account with them, wtf? well I dont definitely wont open an account with you now.
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September 2020 by Sharelle Larsen
Shows drive thru as open until 5pm. It was closed at 4:30pm when I went to do my banking. Very disappointing. Maybe update online hours to reflect what they are.
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June 2020 by michelle craig
Very upset! I don't always have a car, To go through the drive-through.. Basically I'm not supposed to drive because of health reasons.. Went today to get a cashier's check, Was told the only thing I could do, To get that cashier's check, was walk through the drive-through... I think walking through the drive-through is dangerous and not something we should have to do, Just to Get banking things done.. Very unhappyMichelle Craig
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January 2020 by Andrew Houghtaling
Awesome bank with great employees that go above and beyond setting apart from every other bank by far.
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November 2019 by Chloe Edwards
Friendly bank and great service!
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October 2019 by Cornel Artho
This bank does a wonderful job. The staff are friendly and helpful and it is easy do business with them. There are no crazy fees, the mobile app is simple and efficient as is banking online. 5 stars
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September 2019 by David L. Thomas
The staff at this bank are always friendly, attentive and professional. The manager, Ryan, will go above and beyond for his customers. I have had only the best experiences at Pacific Premier Bank in Morro Bay.
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September 2019 by Nacho guizar
Awesome bank, very professional!
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September 2019 by Mary Hennessey
I Mary Hennessey Owner of Kitty's Kitchen , have been a customer since they took over Heritage Oaks, I really can't say enough nice things, Ryan, God Bless you he is the bank Manager, he always there for you when you have a problem, always willing to help. And trust me, he is always right there for you if you need help. Good home town treatment. We have been in business going on 40 years I and would like to say Thank You, and to all the clerks always with a smile and how can we help you. Sincerely Mary
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January 2018 by Jesus G.
if you are looking a bank for your personal or business needs, i highly recommend pacific premier bank friendly smiles, happy faces greet you when you stroll into the bank. they are very knowledgeable of all banking aspects. having my personal and business accounts there they do a great job. have not used any other bank in a long time, no reasons to move. plus nice cup of hot coffee daily, and delicious cookies on fridays. jess ( morro bay farms bbq & catering )
